My Google Places get mixed with another similar business
-
I'm having this issue with the keyword "miami printing" raking local for Miami, FL.
My website is miamiprintingfl.com and part of my listing, photo, some reviews and etc, belongs to another listing miami-printing.net that last domain is not working at all.
Is there anyway to solve this problem?
Thank you
Here my listing link:
And the other website that google its getting my listing mixed:
-
Thank you Rafael. That's kind of you and good luck! If you do end up having to start a Google Places Help Forum thread, I'd title it:
"Customers Getting Lost Going To Old Address"
I think that just might get personal attention from the forum's top contributors.
Buena suerte!
Miriam
-
Miriam, you are the best!!!!
I appreciate your help on this local and organic, I hope Google will solve this issue soon because new clients are getting lost with the old address on organic and wrong phone number on places. OMG!!!
Thank you
-
Hi Rafael,
I'm sorry to see from this thread and from the other one that you are having so many problems with your business right now. What a headache for you!
When you say you 'fill that out' do you mean you filled out a form in the 'report a problem' process or did you actually open a thread on the Google Places Help Forum asking for help? Normally, opening a thread on the forum does not result in an email to you, so I believe you are probably referencing the 'Report A Problem' process and not the forum.
As things stand right now, you have let them know of this issue and they are asking you to hang on while they review and respond to the situation. If you do not see resolution in about 6 weeks on this, then open a thread in the Google Places Help Forum. Here is the link:
http://groups.google.com/a/googleproductforums.com/forum/#!forum/maps
In this thread, you need to describe the situation and that you went through the 'Report A Problem Process' six weeks ago and that you did not receive an email from Google after the first one and that the situation isn't resolved.
Hopefully, though, Google will resolve it before then. Good luck!
Miriam
-
Hello again Miriam,
On Google Places Help Forum they only ask me a few questions about the wrong number and good number, I fill that out, and I get this e-mail:
Thank you for contacting Google. We may follow up if we need further
information. Otherwise, we appreciate your patience while our team reviews
and responds to inquiries in the order they are received.Once our investigation is complete, we'll reply with actions we've taken
and instructions for next steps.Regards,
The Google TeamI did it OK or there is another place to do it?
Thanks
-
Rafael,
I think your question is worth opening a thread on in the Google Places Help Forum. It sounds like you are dealing with significant merging.
Miriam -
I receive a similar e-mail too, they remove the other listing from places because that business was closed and I can only see my listing. But still mixed, I uploaded like 4 pictures but still showing the old picture from the other company, now also it's showing their phone number in my listing so when customers call get to a disconnected phone number, that's crazy!!!
-
Rafael,
I just received this from Google:
From: Google Mapsnoreply-local-issues@google.com/noreply-local-issues@google.com
Subject: Google Maps Problem Report - Action taken
Date: March 14, 2012 10:58:34 AM CDT
To: RFisher@DrumBEATMarketing.net
Hi Robert Fisher,
Thanks again for sharing your local expertise with other Google users! Based on your edit, we've removed Miami Printing from Google Maps.
Thanks for your help,
The Google Maps team
-
Typically, 4 to 6 weeks. If you do not get results within 6 weeks, you can go to the support forums and report your issue there. I think, given what I have seen in the last 3 or 4 months, that it will resolve though.
Another thing is I would go into your places and post more photos, etc. Beyond that, it looked fine. Categories were good.
Let us know in 6 weeks.
Best
-
Robert, thank you I just do what you told me, how long you think google will respond back?
Thank you
Rafael Reyes
-
Rafael,
Here is how you fix it:
First go to edit this listing. Near the bottom right it says Report a Problem. When you do a list of possible issues pops up. Mark the one as not existing or as permanently closed. Then describe the issue. (Do not overdo it here). Just be basic. Mark that you would like to be contacted via email and if you are logged in Google will send an email at some point to that address.
We edit quite a bit in Map Maker, etc. so we will likely be heard. So, I went ahead and did this one as well. Go ahead and do it yourself but please keep it simple. That is important.
Hope it helps,
-
Hello, yes I registered and verified my google place at that location, I got an office there. I used to have a toll free number and I change it for this local number to see if I can rank better.
The reviews you see on my listing are from the competitor listing that get mixed with mine, also the photo showing is also from the other listing. On my back end of my google places I see a different picture and now reviews. And no data at all regarding visits, impressions or etc.
-
Thank you for the quick response, the picture you see on my listing it's from the other competitor listing, also the reviews. On my google place I see a different photo that I uploaded. I'm going to try what you suggest about reporting the photo. Thank you
-
I've had some testy exchanges with our Google AdWords rep over a similar situation involving two hotels with similar names bleeding into each other's mixed local/organic SERPs. Turns out there was a directory listing of one hotel at the other's address that was then syndicated and picked up by many other directory sites: the issue resolved itself within a few weeks of contacting the syndicate.
That said, I'm not sure your issue is totally technical. Do you own the rights to the name "Miami Printing" at that address? Do you have a physical storefront there? You've phrased your question in terms of KW's but Google Places verifies and ranks listings mostly on consistency of business info (phone number, address, & website) across multiple sources including—but definitely not limited to—YP.com, Yelp, Bing, Facebook, Yahoo, etc. Also keep in mind that your "rank" relative to others' in local search is highly volatile and depends on a lot of IP-based factors.
It also sounds like you're talking about receiving reviews and photos intended for the other location. You're likely to continue to run into that problem so long as another business in your area shares your name: Google has no way to verify that its users are reviewing or posting photos of the correct location.
-
Hi,
This happens when you have a business which is very close to your business or when an old business is in the location or when you do a bulk upload and the listing is merged. I recently did a job where we had over 700 locations for one client, several business locations had images from other stores which were old or next door. What you can do is upload your own photos for the location (hard when you have 700+ locations) or you can click on:"Report inappropriate photo"' Hope this helps.
Kind Regards,
James Norquay.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can Google crawl this type of content?
Dear all, I have already asked few questions like that but its some different. it is videos portal. All videos are on server side like on JWS server. when page is loaded after that my video is loaded on loading time dynamically. But Google is unable to read all content of my videos. I have done all the things in sitemap as well. Can Google fetch the video content which is pure dynamic? Please have a look my issue. than only static few pages are coming in Google and two three videos. Please help me anyone regard this. Please guys...........
Image & Video Optimization | | docbeans0 -
What Google+ URL to Take?
I could go with my Domain Name (/+tallahasseedefense) for simplicity sake and ease of remembering. However, would there be any SEO benefit to using a Google+ with both "Attorney" and "Tallahassee" in the URL (/+Casey&TorresAttorneysatLawTallahassee)? cna4R08
Image & Video Optimization | | DrewR0 -
Google+ local SEO question regarding attorney services
Should attorneys check the boxes for: 1. My business has service areas where I visit customers at their location and
Image & Video Optimization | | cgman
2. I serve customers at my business address (within x miles) This is for a law firm that sees clients in the office, as well as making accommodations to visit them at their location when they are unable to come to the office.0 -
Anyone notice significant impression drops in Google Places on February 20th?
We've read reports, heard from colleagues and some of our clients have experienced a drop in impressions starting on February 20th. Going from an average of 500+ impressions to 10-30. Anyone else experiencing this?
Image & Video Optimization | | WrightIMC0 -
Video SEO: Should I add Video Transcriptions to You Tube Videos Even with Google CC?
So, You Tube allows plenty of room from descriptions. I think 5,000 characters. Google does a poor Closed Caption of our audio. Should I also be adding accurate transcriptions to the description field in YouTube to help my Video SEO. What are the pro's cons and is it worth doing?
Image & Video Optimization | | BlairKuhnen1 -
How to optimize for a business in a town that nobody is searching for
This is the first time I have run into this problem, but hopefully someone can answer this. If a business is located in lets say in South Londonery, but everyone is searching for Londery what is the best way to tackle this. I should also add that both have different zip codes but as far as search there is no distinction as they are considered the same, and South Londonery is never used. So while it would be easy to rank high for South Londonery, it's pretty much useless.
Image & Video Optimization | | KGHollywood0 -
Google Maps/Places in Organic SERP
This question is regarding having a Google Places snippet consisting of your business location and opening hours appearing in Google SERP when the business name is searched for. One of our competitors who has a location within their name e.g. 'Widgets of Oxford' have a Google Places snippet appear on the RHS of the search results (where Google Ads usually go) when searched for. We are trying to replicate this for our business but cannot seem to find any information relating to doing this apart from that this only appears for them as they have a location in their name. This is because we see a similar snippet when we search for our business name in the format "OurBusinessName in OurLocation). Any help on this matter would be greatly appreciated.
Image & Video Optimization | | jannkuzel0 -
Alt text in combination with images from another source / url
I have a feed that is parsed on my website. All images do come form another source( and url that differts from my site). However I can change the alt text. I concerns hotel mages worldwide. In order to relate the images with the different language I want to add a small phrase "airport hotel" translated in the laguages that are present on my site Example alt text will be alt="airport hotel: Mercure Schiphol Terminal" or in German alt="Flughafen hotel: Mercure Schiphol Terminal" Will this have a positive effect on my SEO despite the url of the images are not related to my site?
Image & Video Optimization | | fctexel0