Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at help@seomoz.org if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why am I ranking high for a keyword that is nowhere on my page?
There is a specific keyword phrase that I am ranking in the top 10 search results for. When I run page optimizer in Moz, my page is given a score of 73 and I'm predictably told I need to include this keyword somewhere on the page. This specific keyword phrase is not included anywhere on the page - not in image files, image alts, anchor text from inbound links (that I can find), text content, meta-titles or descriptions - it's nowhere. Meanwhile, a keyword phrase which Moz' page optimizer tells us we are scored 96 for we aren't even in the first three pages of search results for. What's going on here? On the surface, this seems to be telling me the Moz page optimizer is kinda...broken? Why am I ranking in the top 10 for a keyword phrase nowhere on my page? Thanks in advance for any help.
Moz Pro | | Closetstogo0 -
Disavowing links and disavow tool
Hello, I have had a look on webmaster tools and Moz and can see lots of bad links on Moz only. I am thinking whether to disavow them and was wondering if you could you let me know if it is possible to have a look at your current disavow file? I do not currently know what links were included the previous time. Is there a way to check if there are any links in the file at all? I thought I would raise this question as there is a lot of negative info about the disavow tool.
Moz Pro | | SEM_at_Lees0 -
Can Moz tools help me with this effort?
I want to brainstorm different keywords, look for high search volumes, and low competition. Then I want to create landing page, rank them using seo techniques, and collect optin email addresses so I can communicate with interested users and build helpful products. With all the moz tools available to us, how can I accomplish the above mentioned goal? Have you done some thing similar? What are your experiences? Am I talking pie in the sky? Are there any practical examples where all these steps were executed? Thanks
Moz Pro | | zsyed0 -
Importing Keywords... WITH tags?
Is this possible? I've found how to export to a CSV and copy/paste these into the usual keyword management page. Ideally, I would like to export/import the full information, along with the tags...... I have several brands that have a brand.com and a brandstore.com Any other cross-domain features I should be aware of? Thanks in advance......
Moz Pro | | EliteErikSEO0 -
Anyone have a free tool to create a xml sitemap?
Or can I use the Custom Crawl tool to help create this? The domain I'm working with has 1,300+ pages so most free tools I've used in the past won't capture that many pages.
Moz Pro | | JonClark150 -
SEOmoz vs Google Webmaster Tools on incoming links
I'm working on basic SEO for http://queueassoc.com. Google has indexed the non-www verions of the pages and these are what the SERPS return SEOmoz toolbar shows that all of the incoming links juice goes to the www. versions of the pages, none to the non-www version. Yesterday I set up GWMT for the site, submitted a sitemap with the www version of the pages and set the default address to the www version. I had to verify both versions of the site in order to do this and in looking at the non-www version I saw that Google had all the incoming links there and none in the www.version, the opposite of what SEOmoz shows. Is this just because Google only has the non-www versions in its index? Will they show the links to the www version once they get them in the index? I'm worried about losing Google Page Rank value or SEOmoz DA by making this switch.
Moz Pro | | bvalentine0 -
What is mT/mR good for In the keyword tool difficulty full report results?
So the ratio is MozTrust to MozRank, but what is this good for? What can I deduce from this and what can I use it for?
Moz Pro | | MarloSchneider2 -
Open site explorer tool : domain authority
hi, According open explorer tool the site involved should improve its "domain authority" . So which is the fastest way for improving : Best content ? Backinks from authority domains ? Another technical adjustment ? Tks a lot ...
Moz Pro | | mozllo0