WMT - Googlebot can't access your site
-
Hi
On our new website which is just a few weeks old upon logging into Webmaster tools I am getting the following message
Googlebot can't access your site - The overall error rate for DNS queries is 50% What do I need to do to resolve this, I have never had this problem before with any of the sites - where the domains are with Fasthosts (UK) and hosting is with Dreamhosts. What is the recommended course of action Google mention contacting your host in my case Dreamhost - but what do you need to ask them in a support ticket. When doing a fetch in WMT the fetch status is a success?
-
Yes, it has to be a configuration entry in your host file with your website hosting company.
-
Your hosting company: dreamhost. (if a WMT fetch is ok - that means the DSN settings are ok and on a hosting level something might be wrong)
-
Which one should I contact?
The Domain Company - fasthots
or
The hosting company - dreamhost
-
Yes,that's right. They can check what's wrong...
-
Raise a ticket with the host or with the company that the domain is registered and managed from?
-
Google or a particular server could have the DNS cached, they might have multiple DNS servers etc causing it to be working with no issues.
If you have another domain with no similar issues, it could be a minor mis-config within the DNS entry for that domain only. Raise a ticket with your host with a screenshot of the issue from Google and their techs should know where to look.
I hope this helps.
-
Hi
I have other sites hosted with Dreamhost and there is no mention in WMT of this message?
Could it be something within the actual DNS of the domain itself? It has domain privacy set on the domain but it wouldnt be this that is causing it
Its also weird that when I do a fetch in Google WMT it always brings back a success message?
-
Do you have any other sites hosted with the same DNS ? It looks like a DNS issue for sure. If I were you, I would move my hosting. Maybe I am being paranoid, but I don't like DNS issues. It's not a SEO issue, it's a site up-time issue. If bots can't access my site 50% of the time, could it be that a lot of my user's can't access my website either ? 50% is a very big number. If possible, I would transfer my domain name to a different registrar and a different hosting company. Just trying to be safer.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Main Site and eCommerce Site URLs for SEO
My client currently has a main website on a url and an eCommerce site on a subdomain. The eCommerce site is currently not mobile friendly, has images that are too small and are problematic - and I believe it negates some of the SEO work we do for them. I had to turn off Google Shopping ads because the quality score was so low. That being said, they are rebuilding a shopping cart on a new platform that will be mobile friendly BUT the images are going to be tiny until they slowly replace images over several months. Would you keep the shopping cart on a subdomain, or make it part of the main website URL? Can it negatively impact the progress we have made on the main site SEO.
Technical SEO | | jerrico10 -
Google didn't show my correct language-version homepage.
I have a website which serves two languages - English and Chinese. My English homepage can be indexed by Google. But when I search the brand term in English, Google returns my Chinese homepage. I already added the hreflang attributes. And I'm working on building the XML sitemap for three languages. What other things I can work on to fix the issue? Thanks!
Technical SEO | | jsteimle0 -
My Homepage Won't Load if Javascript is Disabled. Is this an SEO/Indexation issue?
Hi everyone, I'm working with a client who recently had their site redesigned. I'm just going through to do an initial audit to make sure everything looks good. Part of my initial indexation audit goes through questions about how the site functions when you disable, javascript, cookies, and/or css. I use the Web Developer extension for Chrome to do this. I know, more recently, people have said that content loaded by Javascript will be indexed. I just want to make sure it's not hurting my clients SEO. http://americasinstantsigns.com/ Is it as simple as looking at Google's Cached URL? The URL is definitely being indexed and when looking at the text-only version everything appears to be in order. This may be an outdated question, but I just want to be sure! Thank you so much!
Technical SEO | | ccox10 -
Links in Webmaster Tools that aren't really linking to us
I've noticed that there is a domain in WMT that Google says is linking to our domain from 173 different pages, but it actually isn't linking to us at all on ANY of those pages. The site is a business directory that seems to be automatically scraping business listings and adding them to hundreds of different categories. Low quality crap that I've disavowed just in case. I have hand checked a bunch of the pages that WMT is reporting with links to us by viewing source, but there's no links to us. I've also used crawlers to check for links, but they turn up nothing. The pages do, however, mention our brand name. I find this very odd that Google would report links to our site when there isn't actually links to our site. Has anyone else ever noticed something like this?
Technical SEO | | Philip-DiPatrizio0 -
Why doesn't SEOmoz see internal/external links on my site?
My SEOmoz analysis that my site contains neither external or internal lnks. I have used other tools and they have all seen the internal and external links on the pages. There aren't many but they are there. Why isn't SEOmoz seeing them?
Technical SEO | | iain0 -
Any idea why our sitemap images aren't indexed?
Here's our sitemap: http://www.driftworks.com/shop/sitemap/dw_sitemap.xml In google webmaster tools, I can see the sitemap report and it says: Items:Web Submitted:2,798 Indexed:2,910 Items:Images Submitted:3,178 Indexed:0 Do you have any idea why our images are not being indexed according to webmaster tools? I checked a few of the image URLs and they worked nicely. Thanks in advance, J
Technical SEO | | DWJames0 -
Do we need to manually submit a sitemap every time, or can we host it on our site as /sitemap and Google will see & crawl it?
I realized we don't have a sitemap in place, so we're going to get one built. Once we do, I'll submit it manually to Google via Webmaster tools. However, we have a very dynamic site with content constantly being added. Will I need to keep manually re-submitting the sitemap to Google? Or could we have the continually updating sitemap live on our site at /sitemap and the crawlers will just pick it up from there? I noticed this is what SEOmoz does at http://www.seomoz.org/sitemap.
Technical SEO | | askotzko0 -
How much of an issue is it if a site is somehow connected to a site that was penalized by Google?
I am working with someone that is about to launch a new site, and one of the sites was affected by the Panda update. Does it matter if the two sites are connected? Share the same hosting provider and same Google Webmaster's account?
Technical SEO | | nicole.healthline0