Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. De-indexed from Google

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    De-indexed from Google

    Technical SEO
    4
    5
    955
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • rikmon
      rikmon last edited by

      Hi Search Experts!

      We are just launching a new site for a client with a completely new URL.  The client can not provide any access details for their existing site.  Any ideas how can we get the existing site de-indexed from Google?

      Thanks guys!

      1 Reply Last reply Reply Quote 0
      • josh-riley
        josh-riley @rikmon last edited by

        If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it,  then competitors would be doing it to each other non-stop.

        If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.

        Good luck with them as a client 🙂

        1 Reply Last reply Reply Quote 1
        • rikmon
          rikmon last edited by

          Thanks for the feedback, guys.  I don't think the client has any inclination to contact their existing developer or even knowledge who built their site!  Guess to some people websites just aren't THAT important!  If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!

          Thanks again!

          josh-riley 1 Reply Last reply Reply Quote 0
          • RyanKent
            RyanKent last edited by

            **The client can not provide any access details for their existing site. **

            Can you elaborate further?

            If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.

            Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.

            1 Reply Last reply Reply Quote 1
            • Matt-Williamson
              Matt-Williamson last edited by

              I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well.  A redirect will pass on link juice from the old site and will be of benefit to your new one.

              Is it not possible for your client to contact their previous supplier and sort this?

              1 Reply Last reply Reply Quote 1
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • d.bird

                Google has deindexed a page it thinks is set to 'noindex', but is in fact still set to 'index'

                A page on our WordPress powered website has had an error message thrown up in GSC to say it is included in the sitemap but set to 'noindex'. The page has also been removed from Google's search results. Page is https://www.onlinemortgageadvisor.co.uk/bad-credit-mortgages/how-to-get-a-mortgage-with-bad-credit/ Looking at the page code, plus using Screaming Frog and Ahrefs crawlers, the page is very clearly still set to 'index'. The SEO plugin we use has not been changed to 'noindex' the page. I have asked for it to be reindexed via GSC but I'm concerned why Google thinks this page was asked to be noindexed. Can anyone help with this one? Has anyone seen this before, been hit with this recently, got any advice...?

                Technical SEO | | d.bird
                0
              • vikrantrathore

                Pages are Indexed but not Cached by Google. Why?

                Hello, We have magento 2 extensions website mageants.com since 1 years google every 15 days cached my all pages but suddenly last 15 days my websites pages not cached by google showing me 404 error so go search console check error but din't find any error so I have cached manually fetch and render but still most of pages have same 404 error example page : - https://www.mageants.com/free-gift-for-magento-2.html error :- http://webcache.googleusercontent.com/search?q=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&rlz=1C1CHBD_enIN803IN804&oq=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&aqs=chrome..69i57j69i58.1569j0j4&sourceid=chrome&ie=UTF-8 so have any one solutions for this issues

                Technical SEO | | vikrantrathore
                0
              • seogirl22

                Vanity URLs are being indexed in Google

                We are currently using vanity URLs to track offline marketing, the vanity URL is structured as www.clientdomain.com/publication, this URL then is 302 redirected to the actual URL on the website not a custom landing page. The resulting redirected URL looks like:  www.clientdomain.com/xyzpage?utm_source=print&utm_medium=print&utm_campaign=printcampaign. We have started to notice that some of the vanity URLs are being indexed in Google search. To prevent this from happening should we be using a 301 redirect instead of a 302 and will the Google index ignore the utm parameters in the URL that is being 301 redirect to?  If not, any suggestions on how to handle? Thanks,

                Technical SEO | | seogirl22
                1
              • docbeans

                My video sitemap is not being index by Google

                Dear friends, I have a videos portal. I created a video sitemap.xml and submit in to GWT but after 20 days it has not been indexed. I have verified in  bing webmaster as well. All videos are dynamically being fetched from server. My all static pages have been indexed but not videos. Please help me where am I doing the mistake. There are no separate pages for single videos. All the content is dynamically coming from server. Please help me. your answers will be more appreciated................. Thanks

                Technical SEO | | docbeans
                0
              • rahulchowdhury

                Unnecessary pages getting indexed in Google for my blog

                I have a blog dapazze.com and I am suffering from a problem for a long time. I found out that Google have indexed hundreds of replytocom links and images attachment pages for my blog. I had to remove these pages manually using the URL removal tool. I had used "Disallow: ?replytocom" in my robots.txt, but Google disobeyed it. After that, I removed the parameter from my blog completely using the SEO by Yoast plugin. But now I see that Google has again started indexing these links even after they are not present in my blog (I use #comment). Google have also indexed many of my admin and plugin pages, whereas they are disallowed in my robots.txt file. Have a look at my robots.txt file here: http://dapazze.com/robots.txt Please help me out to solve this problem permanently?

                Technical SEO | | rahulchowdhury
                0
              • UnderRugSwept

                Google is indexing my directories

                I'm sure this has been asked before, but I was looking at all of Google's results for my site and I found dozens of results for directories such as: Index of /scouting/blog/wp-includes/js/swfupload/plugins Obviously I don't want those indexed. How do I prevent Google from indexing those? Also, it only seems to be doing it with Wordpress, not any of the directories on my main site. (We have a wordpress blog, which is only a portion of the site)

                Technical SEO | | UnderRugSwept
                0
              • waynekolenchuk

                Instant Indexing

                I've been  working on a site for a while now, methodically building content and building trust and authority. Lately I've noticed that anything I publish there appears to be instantly indexed by Google, which surprises me. I haven't had this happen before so I'm curious. I'd be interested to hear the experience of others.

                Technical SEO | | waynekolenchuk
                0
              • nicole.healthline

                Does Google index XML files?

                Does Google or other search engines include XML files in their index? More specifically, I am wondering how Google knows the difference between an xml filetype and an RSS feed.

                Technical SEO | | nicole.healthline
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.