Client's Google Analytics account access is 'user' only from previous web developer
-
Just wondering if you have any advice on the following scenario:
Client's GA account was set-up by a previous web developer. The client's GA account is a user account (not admin). When we request from the previous web developer that the account access be changed to admin, the web developer says they can't do that as we'll then have access to all the other GA accounts within their account.
Does this mean we'll have to create a new GA profile for the client and lose all historic GA data?
Any guidance greatly appreciated.
-
Well that's what they did, they added a number of URLs in the same profile until they realised what they were doing. I've had to set up a new GA profile and therefore only have access to the data from the old profile when I use the old log-in to the user account. Thanks for all the responses.
-
Yes, now we understand what you mean. We dealt with a developer in this same situation. He proposed we run an export of all the data based on a term we designated, such as June 1, 2011 - May 30, 2013. We did this over a year ago, so you may want to check the Google forums for how the new Analytics dashboard would handle this scenario.
-
Oh dear, it seems that my 2nd hand info wasn't correct (apologies Brian if you're reading this). I received the info from the client which has now been clarified:
the web developer didn't say that giving admin access to a user would give that user admin access to all other GA accounts but that it would give access to all other profiles set up under that GA account.
The problem is that when he started using GA first, he mistakenly added several profiles for clients website under the same GA account and cannot find a way to move a given profile from one GA account to another.
Any suggestions folks?
-
Thanks so much all, that's why I suspected. Good to get the validation!
-
We just finished dealing with this exact scenario last week. And we have dealt with it a handful of times when dealing with inexperienced developers or those who just do not know how GA works.
The developer set up our now new client as a User in their account. When we requested access, we got the same answer you did. As we expected. We explained in great detail to the developer that all he needs to do is add our @gmail.com email to that individual client's Profile as an Admin and we will only see that individual client's Profile data. No other clients of his will be seen on our GA account. Every Profile is separate from each other in all GA accounts, so like Bill and Paddy and now I'm saying... Developer is not correct in his explanation to you. Feel free to share these responses with them and also check out more about it in Google Analytics support boards/FAQs. All the best and hope you get the data you need, so you don't have to start over with a new GA account.
-
"If you get Admin rights for a particular profile it doesn't give you access to the other profiles."
Bill is correct, developer is wrong
-
That shouldn't be unless the web developer set all client urls in the same profile, but that seems like an incredibly backwards way to do things. I'm not even sure if that is possible. If that was the case you would still see all the other clients with a user account. If you get Admin rights for a particular profile it doesn't give you access to the other profiles.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why No Goal is recorded in Google Analytics
Hello, I am not sure if i made an error. Can someone please point out. On our sales form, when a user submits the form, the URL displayed is - https://x-y.com/thank-you-2/ I created a Goal like this - 1 ) Under Goal set up, i choose Template option 2 ) Under Goal description, i choose Type > Destination 3 ) and finally, in Goal details field, destination equals to /thank-you-2/ But, no Goal is being tracked. In the first step, should i have selected 'Custom' instead of 'Template' Thanks
Reporting & Analytics | | Johnroger0 -
Google Analytics, Wordpress, Sumo - who to trust
Something is wrong. I have a website that according to Google Analytics gets zero relevant clicks, with most of the clicks it does get coming from Russia. Wordpress says it gets a hundred or so visitors a month, with most traffic going to the pages that I know rank. Sumo says the heat map got 76 clicks. How would you figure out what's really going on?
Reporting & Analytics | | julie-getonthemap0 -
How to exclude traffic for a specific mobile device in Google Analytics view?
Hi, Need help on how to exclude traffic for a specific mobile device in Google Analytics view. I have been searching and the only information available is excluding IP address of internal traffic. Is there any way to exclude traffic through a mobile MAC address?
Reporting & Analytics | | Khadija_K0 -
How to safely exclude search result pages from Google's index?
Hello everyone,
Reporting & Analytics | | llamb
I'm wondering what's the best way to prevent/block search result pages from being indexed by Google. The way search works on my site is that search form generates URLs like:
/index.php?blah-blah-search-results-blah I wanted to block everything of that sort, but how do I do it without blocking /index.php ? Thanks in advance and have a great day everyone!0 -
Google Analytics Tracking Code Queries
Hello, I have taken on a new client who has Google Analytics installed. The tracking code is set to 'single domain'. Recently they added a mobile site using a sub-domain (m.website.com) which means that Google Analytics is not picking up this traffic. I want to revise the account so that I have a master account (raw data) and then profiles for the mobile site, main domain (www.website.com) and one other for a sub-domain that they are using. I am aware that there is mobile specific tracking code however I thought it would be easier (re conversions/goals/eCommerce tracking) to not use this and by changing the account to 'multiple domains' we could also get data for another sub-domain that they are using . My questions are: Am I right to want to use individual profiles over web properties. If not please explain why. When installing the tracking code (where the profile number is changing) I believe that I need to add that code with the changing profile number to the sub-domain sections. So my question is a) is that correct, and b) if I use a profile number on a sub-domain section will the master account still gather the data for the main URL as well as all sub-domains. If I change the master account from using 'single domain' tracking code to 'multiple domain' tracking code will this affect historical data? Will I lose the data? When changing from 'single domain' tracking to 'multiple domain' tracking does this affect eCommerce tracking? Or do we only need to be adding the additional lines of tracking code that allow sub-domains to be tracked? The web developers are using asynchronous code however half is in the and the other half is at the bottom of the source code. Given that traffic is being reported in the Google Analytics account should I have any concerns that the code is split? I have done a lot of reading but seem to be going around in circles, so your help is much appreciated! Thanks,
Reporting & Analytics | | Unity
Dinny0 -
Google Analytics - New account creation broken
Is it just me or is the new Google Account Creation button not working. After i set it up, it just simply doesn't save.
Reporting & Analytics | | TheGrid0 -
X2 Google Analytics affect page rank ?
Hi there, If you had 2 Google Analytics Accounts one to the main site and another to the blog, could this affect the page position in Google? We've suddenly noticed a drop in our KWs and it was shortly after we added another Google Analytics Account. The blog has 68% Bounce rate and the main site has always been about 48%. Any help would be much appreciated. Many thanks Paul
Reporting & Analytics | | webdesigncwd0 -
Moving GAnalytics access from Gmail account to GApps account
Hi team. My main Google Analytics account uses my personal gmail account that existed before Google Apps. I now only use that account for Analytics and Website Optimizer. I use Google Apps for email and everything else. Does anyone know if I can move the Analytics / Optimizer access from my gmail account to my apps account?
Reporting & Analytics | | dreadmichael0