Moz Analytics Beta
-
Just got the access to this, but my campaigns don't seem to be showing. Anyone know why this might be?
-
Yes, we do update you via email once the issue is resolved. If you haven't had an update via email yet, then the engineers are most likely still investigating the issue.
There are also number of reasons that you may be seeing a discrepancy in numbers such as traffic, fans/followers, and engagement that would not be related to a bug. For example, if the site is being shared or even visited through a link shortener, such as bit.ly, we would also not be able to include that information since the social APIs don't follow the redirect and just provide us with share and traffic data for the specific URL. Also, we can only show interactions and fans for public accounts, so anyone who likes a page or a post from a private account would not be included in your metrics, as a limitation of Facebook's API. Also, i
I recommend following up again in the email with any further issues you are experiencing. This will allow Abe, who is managing your ticket, to send that information directly over to our engineers.
Chiaryn
-
Hi Ithvac,
Would be best to send them mail(as issue being serious and technical).. Specially ur question has answered status it might take time they recognize it or even do not check it at all because they are busy in general.. Contacting via mail (help@moz.com) might save some time which is equal to cash most of the time..
Frutiko Team
-
I was wondering if when the engineers do solve the problem, if you are notified via email when they close the case. My number of visits is more accurate, but my social numbers are still off. I just want to make sure I know when they are done working on it so I can address any other issues that occur.
-
Unfortunately, it really depends on what is causing the issue. Most issues can be resolved within the week but I can't make any guarantees on how long it may take to resolve a bug in the system. I'm sorry about that.
-
If a case gets escalated to the engineers how long does it generally take to find a solution for the problem?
-
Hey There,
I am really sorry that you are having some trouble with the data in your campaigns. I'm afraid it is very difficult for us to address these issues through the Q&A forum, so I would recommend that you send an email to help@moz.com that includes your campaign name and account email with a description of the issues you are seeing. That will allow is to investigate the issue directly and forward the information to our engineering department so they can get your campaign information updated.
I look forward to hearing from you there soon.
Chiaryn
Moz Help Team -
it crawls my campaigns ,but the data isn't accurate and when I try to look at certain things, like pages with highest page authority, it will say updating check again in 24 hours. I also added my fb page to social and it hasn't imported my number of fans or anything, all it shows is visits from people on facebook. I'm still looking for suggestions or a proper solution!
-
Hello there,
Any change?
Did u got ur all campaigns at Moz Analytics?
-
Mine migrated within 24 hours. You might want to start a new thread and hope for an answer from support.
-
How long exactly, mine show up but it isn't legitimate results. The 24 hours thing has been displayed for nearly 3 days now. Anyone have any clue on this?
-
It takes some time to appeare.. But eventuially all your compaigns will be moved(it happened to us that way)
Frutiko Team
-
My campaigns are showing now, but will take 24 hours or so to populate with data. Just got to wait a bit longer.
-
Got same issue, got all excited then confused, still not as rough as seeing nearly 10,000 errors on my site though lol
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What does it mean when Moz KW explorer returns a negative keyword difficulty score (eg -2)?
I recently did a keyowrd difficulty lookup in Moz keyword explorer as usual and for the first time a saw several (out of 100s) of negative keyowrd scores (generally -2). Is this a bug, what does it mean?
Moz Bar | | FlagshipCons1 -
Moz Crawler fails on the first page
Hi guys, Can anybody shed some light, I'm running a crawl on a client's website but it's failing on the homepage and not crawling any other pages. It appears to be throwing an 804: HTTPS (SSL) error and then terminating the crawl. Now, the page in question was serving up mixed content up until about 4 days ago, but has since been fixed. I read that we should wait at least 48 hours before initiating another crawl to avoid hitting a cached version - which I did, but it still appears to be having issues. Is there anything specific I can do to get around this issue? I'm on a trial account and this feature is one I'm keen to test, so there is a bit of a time constraint. Any help is greatly appreciated! Thanks in advance!
Moz Bar | | philipdanielhayton0 -
How to make sense of data for this keyword (Moz Keyword vs. Google KW Planner)
The keyword "auto immune disorder" has an avg monthly (local/US) search of 880 in Google KW Planner with "low" competition In Moz, the same keyword has an avg monthly (local/US) search of 5 with a KW difficulty of 71%. I realize that the competition in Google KWP is based on ads, but is there a discrepancy when the search volume is so different in Google vs. Moz/Bing? Based on the above data, it seems like it would make sense to do a Google Adword (high search volume, low competition) instead of trying to rank organically...am I on the right track here? Thanks!
Moz Bar | | lulu710 -
Weird back link showed in moz crawl
Some time ago somebody from this site: http://dianibeach.com created a weird link to our site which had on the end db. Later we have realized that the link was coming from every footer on each page. I believe that the back links from footer does not have realy value and even the more of them the less value. We have asked the guy to remove that links as I thought it might harm our site more then help. Now I I was very surprised to find this link in moz crawl error as second top page on our site in current index??? Can somebody explain how is this possible?? The most ridiculous thing is that when I click on that link it realy opens our site! How is that possible, what is it? This is the link: http://villasdiani.com/?db Thank you very much for any help with this
Moz Bar | | Rebeca10 -
Will the videos for the 2013 Moz Con be available for purchase in a bundle like they were in 2012? If so when? Thanks!
Will the videos for the 2013 Moz Con be available for purchase in a bundle like they were in 2012? If so when and how much? I would like to purchase. Thanks!
Moz Bar | | larahill0 -
What happened to moz Crawl Test? Is it moved in the redesign?
Love the new design of moz.com! And the mentions tool is terrific. However, I use the Crawl test a ton and cannot find where to access it now.
Moz Bar | | jessential0