"Our connection to your Google Analytics account was lost" keeps occurring
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We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all.
Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
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Hey Thomas,
You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login.
I'm really sorry for the inconvenience that causes.
Chiaryn
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Hi Keri,
It sounds like this fix only works if you're the owner of all the linked profiles. Like most agencies, we have admin access to all GA profiles, but own only a few. Any update on when this issue will be resolved? I'd like to avoid having to ask all of our clients for their account owner login info. Thanks!
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Thanks - that helped to let us know what was wrong. Is there a way to "erase" the Google Analytics accounts I have connected now and start over, using the owner access instead of admin access? When I choose from the list currently, I have no idea if I'm choosing the one that had only admin access vs. the owner access.
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Hi Thomas,
This is a known issue. We have a writeup at http://health.moz.com/ that should help fix this. Let us know if that doesn't work!
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