The Website Ahead Contains Malware! - How to deal with this ?
-
Hello,
I got in webmaster tools :
The Website Ahead Contains Malware!
When i go to the website i cant see the site and im getting a page that saying the same thing, a Malware! problem.
I search in Google information's about this and its look like someone hack to our website and install something in the code.Is any one have experience with this ?
How can i fix this ? its a very big website....Need help !!!!
Thank you
-
Something like that happened to me and, i installed the OSE Firewall http://wordpress.org/plugins/ose-firewall/
It worked better than Sucuri wich is payed, although in Sucuri they give help to you.
Also try to speak with your server, they can help you find strange files and do a check up on server and database.
-
There's another service, provided by McAfee that scans your site for possible vulnerabilities and even provides with a bath ONLY if your site is proven to be safe and you fix any issue they can find. Can't remember the price though, but I used it in the past and they scan the entire site daily, totally recommended.
-
Edmond - No, I didn't use their service, as it was quite expensive and I figured I'd be able to fix it myself in 2-3 hours of cleaning (which I was able to do). Let us know how the process goes...
-- Jeff
-
I notice that : http://sitecheck.sucuri.net/scanner/ have a service that can clean the site.
Did you use it ?
-
Hi Edmond,
First, I'd suggest you to re-upload all your files.
Then you can do some damage assessment and find out where is the hack and how they went through.
Let's start with that, re-upaload.
If your site uses a CMS, you should update the CMS right away, if it is wordpress, I'd also suggest to use a service like CloudFlare with a PRO account and make use of the WAF (web application firewall) to help prevent another infection while you are still fixing things. WAF offers dozens of fixes to wordpress loopholes that an attacker may use to gain access.
If your site doesn't use a CMS, you need to find out how they accessed your site, usual causes are mysql injection or a brute force attack to get FTP/DB access.
A Plus - Google Webmaster Help on Hacked sites:
-
Edmond -
I've had this happen in the past, and it can take a while to resolve.
First, go through the site and find out where all of the malware has been uploaded. It's possible it's in new files, or added to existing files. It could also be located in the database as well, if it's a database-driven site. I'd recommend going through EVERY file tree via FTP and look for odd files. Don't just rely on timestamps, though, as some malware can be uploaded without leaving a "recent" timestamp.
If you haven't changed anything recently, you may be able to just restore the site from an older backup. That said, sometimes the malware has been sitting on the server, and it hasn't been discovered until recently.
Your hosting company may be able to help.
Once the site is cleaned up, use a third party scanner to make sure it's clean. I've used this one in the past: http://sitecheck.sucuri.net/scanner/
Then, through Google Webmaster tools, request a new scan. This can take several long, long days.
While the site is down / inaccessible, consider posting to social media accounts like Facebook, Twitter, LinkedIn, Google +, etc to let people know that you are working on the issue and it should be resolved quickly.
And then wait... until the restriction is lifted...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Hreflang on non 1:1 websites
Hi. I have a client with international websites targeting several different countries. Currently, the US (.com) website outranks the country-specific domain when conducting a search within that country (i.e. US outranks the UK website in the UK). This sounds like a classic case for hrelang. However, the websites are largely not 1:1. They offer different content with a different design and a different URL structure. Each country is on a country-specific domain (.com, .co.uk, .com.au, etc.). As well, the country-specific domains have lower domain authority than the US/.com website - fewer links, lower quality content, poorer UX, etc. Would hreflang still help in this scenario if we were to map it the closest possible matching page? Do the websites not sharing content 1:1 add any risks? The client is worried the US/.com website will lose ranking in the country but the country-specific domain won't gain that ranking. Thanks for any help or examples you can offer!
International SEO | | Matthew_Edgar0 -
Duplicate content on multistore Magento website
Hello there, We run a Magento based e-commerce site in the UK for example: domain.com We are looking to launch a USA and Australian version of the website: usa.domain.com and au.domain.com Obviously the currency will be different and so will some of the content. Will we be penalised for having duplicate content across these 3 sites? (As some pages will be very similar or the same) Thanks Robert
International SEO | | roberthseo0 -
Can we use similar images on multi regional websites?
I have couple of questions regarding multi regional websites. Right now, We're working on http://www.canvaschamp.com/ and planning to design new website for Australia region. I have read Google's official guidelines regarding duplicate content on following URL. https://support.google.com/webmasters/answer/182192?hl=en Now, I have biggest question regarding images and videos. We're going to use all photo gallery images on Australia website. http://www.canvaschamp.com/canvas-prints We may use similar name, title tag, meta description for all images. So, Will it work for us? I want to save my website from duplicate content penalty. I am looking forward for any additional help which may help me to perform better on different region with similar images.
International SEO | | CommercePundit0 -
301 juice from my old website to the new one?
Hi there! I am the proud webmaster of two websites, my old one: bioenergeticaconvicen.wordpress.com, currently with decent rankings in Google Spain (as bioenergeticaconvicen.com without the www, if i am not mistaken) on keywords like "Bioenergetica", "bioenergetica barcelona" "formacion en bioenergetica" "bioenergetica transpersonal" -You got the idea. 🙂 and my new one, "www.biomayeutika.org" , wordpress as well, with somehow decent rankings on "centro de bioenergetica" "bioenergetica" etc. It's a health an spiritual business: we dance, breath and mainly just feel our bodies without trying to control anything that happens. Cool 🙂 It's a very local business, aiming mostly for people from Barcelona/Catalonia but also for people from the rest of Spain. a) I guess my main question is just how to pass the old "SEO juice" to the new website. Currently, there's just a link on the old one pointing to the new one. b) Will I somehow merge the rankings of the two? c) How do i do a 301? which pages? With a wordpress plugin? Thanks very much in advance for your help. P.D.: Secondarily, I am open to suggestions on how to improve my SEO strategy (currently, none :)) I am very active in Facebook and have a few good videos and pictures, but I haven't really tried to do good SEO.
International SEO | | roybatti0 -
Exact Copy of website
We have a client who has the exact copy of his site twice (so three identical sites) in a com.au , .com .co.uk all the sites seem to be the same, cached at different times by Google- ranking is ok on main site which we are working on....Any thoughts?
International SEO | | OnlineAssetPartners0 -
"Hreflang=x" tag and multinational websites
Hello, We have multiple websites targeted at multiple countries and languages, each with the correct country extension. We have a corporate blog for each of these websites, where the blogs are subdomains of the main website. Currently we have a process of rewriting our blog posts completely – while keeping the same subjects – in order to have original content on each of our blogs, although we have up to 3 blogs in the same language. These are the languages we target: French – FRANCE French – SWITZERLAND French – BELGIUM Italian – ITALY Italian – SWITZERLAND German – GERMANY German – SWITZERLAND German – AUSTRIA Spanish – SPAIN Spanish – COLOMBIA Spanish – PANAMA Czech – CZECH REPUBLIC Swedish – SWEDEN Dutch – BELGIUM / NETHERLANDS English – UK English – INTERNATIONAL The process is obviously very tedious, and not always applied rigorously – i.e. some of the texts are posted on 2-3 different blogs, creating duplicate content.
International SEO | | ESL_Education
The questions : Would there be any reason for us to privilege the use the rel="canonical" tag over the "hreflang=x" tag, thus giving privilege to a "master" version for each language? Are there any risks in using the "hreflang="x" tag for our blogs considering that the posts would be very similar, except for references to additional content? Could there be any risk that Google would consider our sites as duplicate content after all? Should we specify on each blog that we have all the above versions, or should we only specify the other markets versions in each language? For example, should we specify on our French, Swiss and Belgium blog that we have 3 different French versions, on our UK blog that we also have an international version, and so on, or should we list all versions on each of the blogs? Does the "hreflang="x" tag facilitate the indexation of each of the versions in the SERPs of their targeted market? Lastly, are there any precautions we should take in order to put this in place? Looking forward to your feedback. Best wishes, Maëlle0 -
Same website in different countries, best practices for SEO?
Hey Guys, I have read several similar questions regarding mine, but none seem to truly cover my question. Basically, we have a company named Junair. We created the website for the company here in Australia (http://www.junair.com.au). As can be seen throughout the page, it mentions that it caters for both Australia and NZ (NZ has its own phone number). It does ok in the rankings at the moment, but rankings will continue to rise in the future once more links are getting picked up. Now however, the Junair team in NZ purchased the NZ domain http://www.junair.co.nz and redirected it to the Australian page. No matter which page you visit on the NZ URL, the URL will never change, and neither will the page title. They have now contacted us and asked to perform SEO on the NZ domain so the NZ domain would show up in searches on Google NZ. At the moment, when searching for "Junair" on google.co.nz, the Australian domain is coming up. How could I change this so the NZ URL would show instead? And what would be the best practices to perform SEO on the NZ URL, should I just create links pointing to http://www.junair.co.nz ? Thank you, Roderic
International SEO | | Michael-Goode0 -
Intentional redirect for international visitors to a website
We are doing PPC for a new client, and using Clicktale to improve conversion rates. However, Clicktale won't work because the client does not want international visitors looking at their website (competitive reasons! - yeah don't get me started...). They have a redirect on for all international visitors which points to a "coming soon..." page Are there any SEO implications on traffic in their own country (they currently do rank for terms)? I'd like to go back with a strong case for them removing any international redirect. Thank You
International SEO | | CleverClicks0