Magento Help - Server Reset

[Prime85]

Good Morning,

After rebooting a server, a magento based website reset itself going back to December 2013.  All changes to the site and orders dating up until yesterday (6/19/14) have disappeared.

There are several folders on the root of the server that have files with yesterday's date but we don't know how to bring everything back and restore.

Any Magento or server experts out there ever face this issue or have any ideas or potential solutions?

Thanks

[Prime85]

Thanks Prestashop.

I'll look into that and let you know.  Appreciate the advice

[LesleyPaone]

In a situation like that my first guess would be someone changed the document root in apache but did not restart the server. I am not a Magento person, so you might have what I am saying checked out, because I don't know where things are located. What I would do is look in the databases on the server and see if there is one that holds the most recent customer information. Then I would look at the settings file that Magento uses to specify what database the application uses, see if they are the same. If not, then look around on the server for another directory that holds the most recent version.

If someone changed the document root and did not reboot, it would not take effect until the server was rebooted, thus changing the whole configuration of the site. One place you can have someone look to be sure is the apache logs. In the log it will have the complete system path of the resources accessed, see if there was a change at the time of the reboot.

[PaddyDisplays]

yikes! not much help to you now, but you should really at least do weekly backups of the ftp and nightly of your database.  And definitely always to a backup before you do anything major (like a reboot).

you should go to you host, they possible might have a back up of your server, fingers crossed.

[Prime85]

We have no backup, that's the issue, the last backup is from 2013.

[David-Kley]

I agree with Paddy. Did you do a backup before the changes? If so, getting your site back to how it was will be very easy, especially if you are using Cpanel. When you do your server reboots, make sure you are using the "graceful" method.

Here is a video explaining this:
https://www.youtube.com/watch?v=PddZ3FwHFZw

[PaddyDisplays]

this is the right place to ask about this, you would get a better responce on the magento forums or you could look something like freelancer or pph and find an magento expert with a good review history.

Do you have a backup of your data base?  if so you should be able to restore it, if not, check if your host company has a back up.