Why Moz New Users Are Left Alone?
-
New users when sign up to an application like Moz need concrete support to make them familiarized the basics at least, but Moz seems to be not realizing this hardship of the new users or intentionally ignoring it. There is no chat service or phone numbers to quickly contact the designated agent for some quick help. Mail responses that are received after much time have their limitations -- not much interactive. What the new users should do, because the Moz is not that simple for new users.
[edited question for formatting]
-
The Moz community is unexpectedly quick to respond, it seems like every body is worrying about each others concerns and helping to learn. Thanks Keri, Bryan,Ruben and altecdesign.
Cheers
Tanveer
-
Hi Tanveer-
I think you will find your experience posting in Q&A very positive and I suspect Moz does things the way they do to possibly foster some of that community involvement. I've found that almost any question I had related to Moz I could reach out to the community and get great answers (usually with responses in 10-15 mins on a question). The community at Moz is very large, very active, and very helpful.
-
Hi Keri,
Everybody has a different learning style. Some pick from written words, other from videos (that always leave the actual stuff to be taught) and some others from chat service or a walk through. I don't expect Moz helping me with SEO things but must tell the users how to use the application that Moz created with the help of so many people working at a pace convenient to them. If there is no user-convenient support its a wastage of time and frustration.
Tanveer
-
Bryan
Thanks for the tip.
Tanveer
-
Hi Ruben,
Thanks for directing to the proper place and sharing your initial frustrations using Moz.
Tanveer
-
Hi, and welcome to Moz! Here are some of the resources we have that can help, and some answers to your questions.
Our help hub is at http://moz.com/help, and the getting started guide at http://moz.com/help/guides/getting-started is a great place to start.
We offer a series of onboarding emails to help with your site. In the first couple of days after you sign up for Pro, you should receive a message with several tips for improving your site with Moz Analytics.
Here's some background about why we don't have a help desk phone number anymore: http://moz.com/help/guides/moz-procedures/phone-support. As a side note, I've been in the help desk area when we did take phone calls, and there would often be phone calls that would last half an hour while we determined that what the caller was looking for was an SEO services company, and we wouldn't be able to help them, but it took considerable time away from valid help desk tickets.
For billing and account questions, we do have live chat available from that section of your profile.
We do know it's complex, and we're trying to help out new users by adding more getting started information. Thanks so much for your feedback!
-
Absolutely! Check out their facebook and shoot them a message. They always get right back to me!
-
I agree with you that it can be very frustrating in the beginning; it was for me a year ago. I also think it's a little absurd to not have a phone number, nor a chat for emergencies...unless you can promise a same day (within hours. really) email turn around...which they can't. However, most people in this forum can help you with the basics and you can ask an unlimited amount of questions, so that will help.
Another thing you can do is to ask Moz via social media. At least with me, when I really needed something addressed, it wasn't till I brought it up on Twitter that I got a response. It's the only way I've found to talk to Moz in somewhat real time.
Good luck and keep your head up! You'll figure it out.
- Ruben
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved What would the exact text be for robots.txt to stop Moz crawling a subdomain?
I need Moz to stop crawling a subdomain of my site, and am just checking what the exact text should be in the file to do this. I assume it would be: User-agent: Moz
Getting Started | | Simon-Plan
Disallow: / But just checking so I can tell the agency who will apply it, to avoid paying for their time with the incorrect text! Many thanks.0 -
Risk of moz on website
Does Moz collect information of customers accessing my website https://tructiepbongda.site/?
Getting Started | | gogoanimetp
Thank you!0 -
Moz Free
hello guys, is there any way to use Moz free or any well-known company who would like to give me Moz login at a very cheap price. if anyone knows then please guide me shortly. Thanks With Regards, Abert sin.
Getting Started | | seochris172 -
Correct Moz Settings for Tracked Keywords Summary
Hi,For some reason, on my tracked keywords summary page, the URL shown to the right of each keyword appears to default to my homepage and not the page I want that keyword to rank on. How do I resolve this? I've tried looking around but can't see how to change it so that the correct URL is shown against the correct keyword. Many thanks! Bob
Getting Started | | SushiUK0 -
Anyone use On-Page Grades in Moz? Please Give us Feedback!
Jackie from Moz here. We're looking to get some feedback on the letter grades we use for On-Page Grades (in the application and in the Research Tools). We made this super easy survey to collect our Community's thoughts. Tell us what you think! Thanks for all your help!
Getting Started | | JackieRae2 -
I'm setting up a new campaign and getting the error "This does not appear to be a valid URL" What's wrong?
I've tried multiple times (over 2 days) with every variation of the URL with no luck. Any ideas for why the URL does not seem to be working?
Getting Started | | jgrammer0 -
Moz Pro Trial...."Oops! Try refreshing the page"
I am in my MOZ PRO trial. I want to add a campaign to see how I like it, but something keeps coming up saying "Oops! Try refreshing the page, if that doesn't work click here to contact our help team" And I can't find an answer to that question here. Please help ASAP Ld3rHLi
Getting Started | | WFC-Sales0 -
How does MOZ assign a keyword to a page in the On Page Grades by Keyword Ranking
I'm in the beta analytics tool. In the On Page Optimization > On Page Grades by Keyword section, there is a Keyword column with a keyword assigned to each URL on my site. http://analytics.moz.com/search/on-page/572409.326269 How is the keyword that is shown here decieed upon? Is it simply based on a guess of the "best keyword" for each page based on kwp density and other factors? Can I map a new keyword to each page? or at least to my top ten most important pages? I see I can check the grade for any keyword on any page here: http://analytics.moz.com/search/manage-page-grades/572409.326269. I want to map my top ten pages to ten keywords - can I save these changes in the system so I don't have to manually check a keyword/url match each time? Shaun
Getting Started | | nuash0