Fixing Duplicate Listings in Factual

[ZeonSolutions65]

Hey everyone,

One our business listings is cited as having a duplicate listing in Factual in Moz Local. When you click on the "Fix Duplicate" button in Moz Local, it gives you a mailto: link that emails the Data Contributions team at Factual. I tried sending this team an email and received an automated response that read:

"Thank you for your interest in Factual. We have partnered with a select group of Trusted Data Contributors (TDCs) to add, update, and manage business listings in Factual. We are no longer accepting contributions via email; instead, please work with one of our TDCs directly to update your data within Factual. The full list along with contact information can be found here: http://developer.factual.com/trusted-data-contributors/."

So I'm caught in kind of a loop here. Am I just supposed to wait for Moz Local to push the correct data to Factual while Moz Local thinks that I'm able to fix it manually? Any and all suggestions and help is appreciated.

Thanks,

[DavidLee]

Hey Zeon!

For Factual we will need to submit removals of duplicates manually from the backend. Because of this change we haven't been able to update the link to fix duplicates since it's not a quick change we can make but will be updated very soon. For now please email us the link to the duplicate and we can submit it for removal for you: help@moz.com

[FCBM]

Yes, I think Moz needs to refresh those duplicate requests emails, meaning Factual switched the way they get their data. Factual used to allow people to email them and request fixes.

Other companies use data from partners and Moz probably hasn't updated those emails since they launched Moz local.

Factual uses Moz (as a data partner), so paying for Moz local should fix it (anywhere from a month to 6 mths).