How Do I Troubleshoot 804 HTTPS Crawl Error?
-
In my Moz crawl report I get:
Crawl Error
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error EncounteredThe Moz Help Section only says:
804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.
My site is publicly accessible on https -
And I'm not seeing any issues with my certificate.
Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?
-
@nateknox & @rachel.cachel: This question is more than 1 yr old - apart from the original poster & the people who replied nobody is seeing the questions you ask. If you need help - post a new question in the Q&A
-
I'm having this same issue on a SquareSpace site. With issues I've seen from SS in the past, like blocking SEMRush, I wouldn't be surprised if it's them instead of a Moz thing.
Has anyone else had issues with this & squarespace or is that just a bad idea? -
Is this still an issue for anyone else?
We keep getting it in our Moz account for our website https://www.collegeatlas.org. Unsure of how to troubleshoot it because I don't know what the issue is. It seems that Google or Yahoo have a problem getting us indexed.
-
You might want to check this: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni (if this would be the cause of the 804 error)
-
Hi,
What did they answer on you this 804 Error?
Just got the error on my crawl and wondering what I should do about it.
Thanks!
-
Dirk,
Thank you! I reached out to Moz support directly.
-
Hi,
I did a test crawl of your site with Screaming Frog & didn't find anything special. Sampling a few pages of your site didn't reveal anything really specific regarding to the SSL certificate. I would try to contact Moz support directly (http://moz.com/about/contact). They should be able to give you some more info on the error you encounter.
Sorry that I can't offer more help
rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
H1 Errors and False Positives
Since the inception of our new website back in 2018, we have had no H1 issues, but now, we are popping positive for H1 errors. As seen in the attached image, we have H1 tags, but it doesnt seem that your crawlers are identifying them now. Is there a reason for its? qYbGp6P.jpg
Moz Bar | | nshelton56830 -
804 : HTTPS (SSL) error encountered when requesting page.
Hi there, I am attempting a crawl test and am getting "804 : HTTPS (SSL) error encountered when requesting page." with no further information to debug the issue. Site seems to be fine as far as SSL configuration goes. How can we get more debugging information? Thanks,
Moz Bar | | RickEH
Rick0 -
I keep getting a 429 Too Many Request error for a wp-login page on my website. Is there a way to prevent that from happening, or fix outside of redirecting on the back end of WordPress?
I have a client that keeps coming up with 429 Too Many Request critical crawl errors. I re-directed some of them on the back end of WordPress, but additional keep coming in. The URL has a WP-Login and directs to back end login section. Is there a reason that would come up as an error, how can I prevent it from happening again, and how can I fix the remaining current errors outside of redirecting back to /? Thanks, Kalyn Lengieza
Moz Bar | | GrindstoneConsult0 -
Site crawl warning - concatenated urls from Wordpress
I could use some help on how to fix this. I asked at the walkthrough but was told it was a Wordpress issue but so far I can't find anything to point me in the right direction. There are no errors in the files on server side and I have asked my hosting company too. I am hoping someone here may be able to shed some light on it. One of my websites it giving 404 errors on links that are formed as below and there are over 12.7K of them! Example: <mydomainurl>/www.instagram.com/www.instagram.com/<instagram username=""></instagram></mydomainurl> The link that relates to my website is valid and working, but I don't understand the rest. I am totally stumped on how to move forward with this. Any advice, suggestions, tips on how to fix these errors and stop these types of links getting generated. Thanks.
Moz Bar | | emercarr0 -
I'm getting an error when I try to preview my custom report
I'm getting the following error when I attempt to preview my custom report. I have also attached a screenshot. The moz.com page isn’t working moz.com sent an invalid response. ERR_RESPONSE_HEADERS_MULTIPLE_CONTENT_DISPOSITIONI need to send my client his report for a meeting tomorrow morning, and I am unable to run it. The campaign is propacusa.comf3VhmfU
Moz Bar | | chill9860 -
804 : HTTPS (SSL) Error in Crawl Test
So I am getting this 804 Error but I have checked our Security Certificate and it looks to be just fine. In fact we have another 156 days before renewal on it. We did have some issues with this a couple months ago but it has been fixed. Now, there is a 301 from http to https and I did not start the crawl on https so I am curious if that is the issue? Just wanted to know if anybody else has seen this and if you were able to remedy it? Thanks,
Moz Bar | | DRSearchEngOpt
Chris Birkholm0 -
Why RogerBot can't crawl site https://unplag.com
Hello Please help me to solve the problem. The on-page grader and Crawl Test are not working for Unplag.com website. Both said that they can't access the url. Yes, I've tried different variants like unplag.com, http://unplag.com One more thing - RogerBot was disallowed in robots.txt file. I deleted it from the file a week ago so maybe moz index haven't been renewed.
Moz Bar | | Targeras0 -
Moz Crawl Showing Duplicate Content But It's Not?!
Unfortunately I can't give out the URL, but here's the deal... I have two URL's which have completely different content on them but are being crawled as duplicate content. Any Idea how that would happen? I'm not seeing any errors in WMT's. Has anyone seen this before? Is the duplicate content reporting based on a % of the page content matching as the same?
Moz Bar | | Swarm-SEO0