Most of the goal conversion in Google analytics showing under referral

[Alick300]

Hi All,

I have already asked this question twice here but issue is not resolved yet.

http://moz.com/community/q/all-goal-conversion-in-google-analytics-showing-under-referral

http://moz.com/community/q/some-goal-conversion-in-google-analytics-showing-under-referral

In Google analytics  most of the goal conversion in Google analytics showing under referral from payment gateway sites (Paypal.com & epdq.co.uk). I have applied all the possible solution that suggested by Moz community experts & Google Adwords support team but it is not resolved yet and it is really weird answer to give client that I have applied all possible solution and issue is still not solved. Lastly I am sharing Cross domain tracking code here that I have used on my site. Please check once and let me know if code is correct and If not correct please help me out to correct the code or suggest any other way to fix the issue

Cross domain tracking code

=======================

<script  type="text/javascript">(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
  (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
  m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
  })(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('require', 'linker');
ga('linker:autoLink', ['paypal.com', 'payments.epdq.co.uk'], false, true);
  ga('create', 'UA-xxxxxx', 'auto', { 'allowLinker': true});
 ga('require', 'displayfeatures');
  ga('send', 'pageview');</script >

I have hide the UID in above code.

Thanks

[ecommercebc]

Hi,

Just wanted to drop a note as I have had a really similar issue with epdq. It's normal to see some residual referrals relating to epdq, especially if this issue went on for a few days or more.

Also, exclude on the referral filter level with epdq.co.uk, not the subdomain (the subdomain didn't work for me).

Be interested to hear how you're getting on.

[KristinaKledzik]

Hi Alick,

Sorry, this has clearly been a frustrating experience for you! I'm not sure that the Moz community is the best place for your question - I'd look at Google Product forums, like Cyrus suggested: https://productforums.google.com/forum/#!forum/analytics

Best,

Kristina

[LynnPatchett]

I see now you mentioned this in one of your other posts about this issue!

Still - technically both of these work so there must be something in your setup somewhere that is causing the problem.

Is there any kind of redirect happening on your return page that might be stripping out variables before they are read?
Just an idea - I have seen this setup work just fine on many sites....

[Alick300]

Hi,

Yes I also tried that but didn't work.

Thanks

[LynnPatchett]

Hi,

Have you tried using the utm_nooverride=1 in the return url to your site (as mentioned in the link above)? Its tough to say why the referral exclusion would not be working properly, this kind of situation was one of the reasons this feature was added to analytics.

[Alick300]

Hi Lynn,

Thanks for reply I have already added the domains paypal.com and epdq.co.uk to referral exclusions list but this is not working I'm still getting goal conversions from payment gateway site under referral in GA.

Thanks

[LynnPatchett]

HI,

Cross domain tracking requires you to use the same analytics ID across ALL the sites you are linking between - which as far as I know is not possible for most payment gateways.

There is an easy solution though - add the domains paypal.com and epdq.co.uk to your referral exclusions list.
This stops new sessions being created when users return to your site after payment on a third party site and transactions are therefore attributed to the original source that brought the visit.

Check out this article for a rundown of the setup - it also gives a second option to try of the referral exclusion doesn't work (but it should).