I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.
-
I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service.
My Account is ** and my email is **
-
Hi Jo,
I have the same problem that I created a trial account and forgot to cancel it. I received a $158.83 bill and paid directly from my account. Can you please help me to cancel it and refund to my account? Thanks so much!
-
Hello Amber!
Thanks for writing in
I will create a ticket for you through our support channel help@moz.com so we can deal with your query in the most efficient way.
I've also edited your account and email details out of your message above to keep them private.
I'll email you with an update very soon!
Cheers
Jo
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved I forgot to cancel the trial period on time and my card is charged
I forgot to cancel the trial period on time and my card is charged.
Product Support | | Pasindukw
I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?0 -
How do I unlink my Google analytics account ?
I have three Google analytics accounts linked. I can see all properties from these accounts. I want to unlink two Google analytics accounts so that they dont reflect in the Moz account. How can this be done ?
Product Support | | vernon1231 -
Cancelling and asking for a refund
Hi. I signed up for your free trial and forgot to cancel. However, as you can see, I haven't used your service in any way within the trial. I love SEOMoz and would love using it once my site's set up but not today. I want to cancel my subscription and ask for a refund ($149).
Product Support | | sgtheosia0 -
Can I move analytics campaigns from one Moz Pro account to another?
Hello all, hoping someone can help - couldn't find anything on this subject in the Q&A already... I'd like to associate some existing Moz analytics campaigns with a different Moz Pro account, is this possible? I know I could just start a new analytics campaign in the different pro account, but I don't want to lose all of the data Roger has already collected on the site; I feel it would be a tragedy after all his hard work, and it wouldn't be convenient for me. Hoping someone can help!
Product Support | | sbridle0 -
How can i cancel my membership?
I have been on every single page of this site and although the auto email response tells me I can cancel my membership via the website, I can't find any place to do so. Can you please point me in the right direction?
Product Support | | Savage4 -
No traffic data showing in account
I have a Google Analytics account linked to my Moz Analytics account but I am not seeing any traffic data at all. DXRdGfE
Product Support | | zatchels0 -
Account Update
Hello, I appreciate moz and all of its tools and would not consider going elsewhere but I must say I am a bit disappointed in the extreme inconsistency in the updates to my campaigns and keyword rankings. It's supposed to be weekly and used to occur on a specific day however I have no idea when it will happen now. Updates have occurred on average every 8-10 days with no consistency as to when they will actually happen. Once again I have no intentions of leaving moz but would like to know why this has happened for the past few months and if/when it will consistently be updated weekly. Thank you, Mike
Product Support | | AgilitySpeaks
[personal information removed by staff]0
