Right hand side Google Local profile image pulling from 3rd party site
-
Hello! When googling our company's name, the Google Local profile comes up on the right hand side with the reviews, address, phone number, etc. Those are all fine but the main photo being used is not the one specified in the Google My Business profile but it seems to be pulling from a 3rd party site that recently added a link and an image to our website. Why is this happening and can we specify the image that shows up?
Your help will be very much appreciated!!!
-
Update: the solution ended up being super simple - the image that was the designated photo in GMB did not have the correct dimensions. Once that was fixed, we were able to specify the profile image we wanted to use.
-
Hi ati1!
Google will sometimes take a few weeks to repopulate those images. I would keep checking back in periodically to see if changes have been made. If not, I suggest adding a few more photos and making sure all of them have captions, etc.
Hope this helps!
-
Thanks for the reply! I do have the identity photos specified in GMB (both the profile and the logo) and yet those are not the ones showing... Now I added some more photos under "Photos at work" but I don't know if it will make a difference?
-
Hi uniseo1!
Google populates these images from your Google My Business page. If you have access to your GMB page (which you should), login and make sure the image isn't in your profile. Users are able to upload pictures to maybe someone uploaded the wrong image. If this is the case, you should be able to delete any incorrect photos from your profile.
If you don't have any images uploaded to your GMB account, go through and add some. These folders are where Google pulls the photos to put in the knowledge graph. While you can't choose which photos show up there, adding high quality photos will help ensure the best photos are representing your business.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
why google never shows Coursera or Udemy videos in the SERP?
I work for a website pretty much like Coursera, and google never brings up our videos in the SERP. It has been indexed and Search Console URL Inspection tool identifies it as a video object. is it a technical issue or just google doesn't like to show us in the SERP? Is there any way to fix this?
Image & Video Optimization | | semrtaz0 -
Lazy Loading & Image SEO
I wanted to implement lazy loading on my whole domain, but was unsure about the effect on the organic image search. Therefore I implemented it some months ago on 3 selected URLs with medium organic image traffic. Unfortunately all 3 pages dropped significantly (roughly 80%) of image impressions and clicks (seach console data). It seems that just images within the fold, that are not loaded via lazy load are still ranking. Does anybody have here more positive experiences?
Image & Video Optimization | | _Heiko_0 -
Local SEO, hard time ranking a keyword
Hello. Im working with beauty salon client, i do rank them for top services, but there a term that i can't rank for, my page it optimized for this keywords (url,h1,h2) i have this keyword in Google places, as a category, and in description. i have build many citations with this term, BUT still cant rank it. If anyone can help me on that, ill be really appreciated, as i'm still learning this. Thanks You!
Image & Video Optimization | | Davidmez0 -
Practice Name vs. Dr. Name in Local Search
I wanted to get some opinions on an interesting situation for local search. Many doctors and dentists are found in one of two ways online: Their name and title, e.g. Dr. James A. Smith, MD Their practice name, e.g Smith Plastic Surgery, P.C Often sites like Healthgrades are providing data on the doctor him or herself, and the information can be tough to switch out. At the same time, there's a tendancy on the Dr's part to want to be listed as their practice name. Their site is often set up that way. How are you handling this kind of setup? Have you found a way to reliably associate (and format) a practice and doctor's name in a listing, in such a way that doesn't violate Google's quality guidelines? I know the drill for handling a doctor within a hospital, but this is a slightly different situation...
Image & Video Optimization | | BedeFahey0 -
Google Local Page Not Showing in Search Results
Hi! I am having an issue with our business's Google+/Local/Places/whatever-the-heck-you-call-it-these-days page not showing up in search results. I work for a company called Nexxtep Technology Services. We are located in Valdosta, GA. We have a Google+ page that's filled out nicely and I would love it if it would show up next to the search results when you search "nexxtep technology services" or "nexxtep valdosta" in Google. For some reason, it does not. I have a feeling what might be a source of the issue...we have developed and hosted websites for clients, and we used to put a link to our site in the footer. Now, I know that's not a good thing to do. We don't do that anymore, and I have since removed those links from existing sites. I removed them almost 6 weeks ago now. Should I give Google a little more time to crawl these sites again? Any guidance would be tremendously appreciated. Thank you for your help!
Image & Video Optimization | | nexxtep0 -
What is the best way to internally link via images?
What is the best way to internally link via images? I have a website about shoes with all different brands. Let's say I'm trying to rank for "ABC sandals", and on the ABC page I have a "related brands" section with 4 logos of related sandal brands, linking to their respective page. Currently the alt text of the logos is "XYZ Logo" with the link title text "XYZ." Would it be beneficial to have change either the image alt text, or the link title text, or both to "XYZ sandals"?
Image & Video Optimization | | Hakkasan0 -
Question Regarding Multiple Google Places Pages
Hello, One of my clients has about 20 different google places pages at locations that are not real. The previous SEO company thought that would help with local search. My problem is that several great reviews have been written on each page by real customers. I want to close the places pages for locations that don't exist, but I don't want to lose the reviews. Is anyone aware of a solution for this? I have searched Google's forums and have not found anything.
Image & Video Optimization | | Bjolley0 -
Multi-site listings in Google Local/Place pages
I've had problems with a client that is a local medical center with multiple sites/addresses. We've created a Place Page for each location and linked it to the location page on the client's website that matches the address on the Place page. But that means we're not linking to the medical center's home page -- and Google Places doesn't like that. I know this because after we'd owner-verified each Place Page, Google went in and just changed the website link that was a deep link to a location page and replaced it with a link to the home page. But now there's not an address match. How should we handle this? Related question: Does it make sense to claim a separate listing in Yelp and other local directories for each of the separate locations since they each have a unique address? Will Yelp & other local directories allow for links to non-home pages on the client's website?
Image & Video Optimization | | DenisL0