How to connect the right GMB listing?

[PSLab]

I have a Moz Local listing that has found the correct FB page but it isn't connecting/syncing with a GMB listing.  I have given it a week but still nothing on GMB.  Will the Google+ page that I link to in Advanced > Social Media URLs be linked with the Moz listing?

What is the best practice to tell the Moz Local listing what GMB listing to sync up with?

[samantha.chapman]

Hey there Cory,

Moz Local picks up a corresponding GMB listing automatically, provided there are a few specific things in place on that page as listed above - if we still aren't picking up the Google Maps listing, we can definitely investigate further for you.

Cancelling your existing listing and repurchasing won't have any effect if, for your current listing, we are already running into trouble finding the listing on Google.

Could you pop over a message to help@moz.com so we can take a look into your account for you?

[PSLab]

Can I get my money back on the listing I have purchased and then purchase a new listing with the correct GMB page sync?  I have updated the GMB page to match my current MOZ listing but I have not seen it sync yet.

[BlueCorona]

Hi Cory!

This is a problem with Moz Local that we found. Sometimes the Moz listings don't recognize the correct GMB page, and if you purchase the listing without the correct GMB page, it's nearly impossible to get it to sync afterwards.

Your best bet would be to not purchase the paid Moz local listing just yet and keep checking in on it to see if it eventually picks up and recognizes the GMB page. If you purchase it without the listing, your local SEO score will be off. We've tried linking the GMB page for clients in the social profiles section, but this doesn't seem to work.

Unfortunately, until there is a way to manually add in the profile and get it to connect, your best bet is to wait or to purchase the listing knowing that your score will be slightly skewed.

[samantha.chapman]

Hi there Cory!

No, the Google+ page that you link to within the Moz Listing won't necessarily sync with Moz Local.

Is the problem that we aren't locating the Google page in general via the Check Listing tool, or that we seem unable to sync from the Google My Business tab on the left hand side of your Moz Local dashboard?

If it's the first option, here's a list of the criteria for the sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from).
• The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API.
• The listing must be completely searchable through Google Maps, with the full NAP listed correctly.

If you're still encountering issues after taking a look at those factors or this is related to the Google My Business Tab, then I'm certainly happy to investigate - it would be great if you could pop an email over to help@moz.com, just so we can investigate directly via your account:).