How do I fix the 500 error when trying to use the page optimization tool?
-
I keep getting an error when using the page optimization tool - Moz staff replied when I used the chatbot and said that they're receiving a 500 error from my server and to whitelist pagella however my server is not blocking anything. I don't know how to fix this issue any ideas?
I've attached a picture of the error message I'm receiving for reference.
-
Start a new moz campaign with https as the URL
-
This is the best guide
Use this setup, you don't want to duplicate your web site HTTP to HTTPS if needed.
-
Put your http URL in search & https in replace
i hope this will help
https://devnet.kentico.com/articles/url-redirection
https://devnet.kentico.com/articles/real-world-examples---part-ii
-
Yes we're using Kentico.
-
Hi Brittany,
are you useing a CMS
here is information on ms azure
-
Hi Tom,
Yes we just moved to https. When I look at the Moz campaign it just says it's tracking the subdomain business.gogoair.com. It doesn't say whether its http or https, so I started a new campaign using https and tried using the page optimization tool and got the same error as before.
We are hosted on Azure using a Web Application Gateway, are there any specific things we need to do in moz to set this up properly?
Thanks,
Brittany
-
You just made the move to https right?
I ran a 301 check http 301’s to https
google shows that the site is not yet In the SERPS as https
what I think is happening is that you have to run a search & replace for all http URL’s making them https URLs in the database so the bot will not have to crawl http and do a 301 to https.
I will test useing DeepCrawl if you say ok?
Is the moz campaign setup to crawl http or https?
The site should work just fine with a search & replace
I will send you the DeepCrawl
hope Le that helps,
Tom
-
This error is occurring on all our URLs
-
Thanks I will test it dis this happen on all ur or just one or two?
-
Sure our domain is https://business.gogoair.com
-
If it's 301, perhaps you'll get lucky and the htaccess will be the cause.
-
This might be a 301 please send the URL via PM?
-
Can you send me your domain? PM or here if you're ok with that?
-
Hi Tom,
Thanks for your response, we ran our site through the links you provided and didn't have any issues. My developer is still not seeing any issues in our error logs on our side either. Any other ideas on how to fix this?
Thanks,
Brittany
-
Try running your site through https://technicalseo.com/seo-tools/fetch-render/ or https://redbot.org or https://www.screamingfrog.co.uk/seo-spider/ only for 500 pages
I have never seen any web application firewall make 500 errors it sounds to me like your server is underpowered or is going through some sort of code issue definitely look through your logs.
If you can't get through redbot.org call the developer
Hope this helps,
Tom
-
My experiences with a code 500 error on the Wordpress platform, have in most circumstances been caused by a memory limit issue set forth by Wordpress. Assuming your using wordpress the way you would increase your memory limit is within wp-config.php by changing the values on the memory limit to something along these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
I'm pretty sure even the AWS ec2 micro has enough ram to cover 256. If it's not that, I would just run down the list of diagnostics:
https://www.lifewire.com/500-internal-server-error-explained-2622938
-
Hi there,
Tawny from Moz's Help Team here. I can confirm that we are getting a 500 response from your server. Unfortunately, other than making sure you're not blocking AWS and that Rogerbot is allowed, I'm not sure what else you can do. Have you checked over your server logs with your web developer to see if you can find any additional information as to why your server responded with a 500 error when we tried to crawl your site?
If you've got any more questions, feel free to reach out to us at help@moz.com and we'll do our best to sort things out!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved 403 crawl error
Hi, Moz( Also reported by GSC)have reported 403 crawl error on some of my pages. The pages are actually working fine when loaded and no visible issue at all. My web developer told me that some times error issues are reported on a working pages and there is nothing to worry about.
Product Support | | ghrisa65
My question is, will the 403 error have bad consequences on my SEO/Page ranking etc. These are some of the pages that have been reported with 403 error but loading fine: https://www.medistaff24.co.uk/hourly-home-care-in-evesham/ https://www.medistaff24.co.uk/contact-us/0 -
Unsolved Performance Metrics crawl error
I am getting an error:
Product Support | | bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
Unsolved Almost every new page become Discovered - currently not indexed
Almost every new page that I create becomes Discovered - currently not indexed. It started a couple of months ago, before that all pages were indexed within a couple of weeks. Now there are pages that have not been indexed since the beginning of September. From a technical point of view, the pages are fine and acceptable for a Google bot. The pages are in the sitemap and have content. Basically, these are texts of 1000+ or 2000+ words. I've tried adding new content to pages and even transferring content to a new page with a different url. But in this way, I managed to index only a couple of pages. Has anyone encountered a similar problem?
Product Support | | roadlexx
Could it be that until September of this year, I hadn't added new content to the site for several months?
Please help, I am already losing my heart.0 -
Trying to cancel, getting an error message.
Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
Product Support | | Kallijojo0 -
Multiple campaigns for similar pages
Hello, Moz family! I am fairly new to the SEO game, so this question may be irrelevant. Here is a little context to begin; the business I am serving has an overview page (see below), which I have started a campaign for. On the overview page, there are 10 different links that can take the user to a specific page. It is hard to gather rankings for these keywords because there are so many different pages we link to. I guess what I am asking is, is the only way to gauge keywords across multiple pages is to start multiple campaigns? I hope this makes sense, but if I need to clarify more please let me know! Thanks in advance!
Product Support | | BlakeSmith30 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950 -
Analytics Linking Error
Our team keeps getting this Analytics error, "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection," The issue is that we have linked appropriately several times now. Anyone else having this issue? Glitch?
Product Support | | jgrammer0 -
Are there tutorials to best learn how to use my Moz campaign?
I just recently created a Moz campaign and while some features are intuitive, there are many that I don't completely understand. Are there tutorials somewhere on Moz.com to help maximize my campaign efforts here?
Product Support | | leslieevarts0