Keywords showed volume before but now they say 'no data available'

[Andresia]

Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'.  What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.

[monstrillo]

It sounds like there might be a glitch or an update issue with the keyword tool you're using. Try clearing your browser cache, or if possible, use a different browser or device. Also, reaching out to customer support for assistance before your trial ends might help resolve the issue quickly.

[sarahwalsh]

Sometimes, this is because of an Google algorithm update that is rolling out; such as the Google March update, when a significant Google core algorithm update is rolling out, you will not get the seo data until it's finished.

We often see that here at this seo agency, when Google are rolling out a major algorithm update, then it might be 48 hours before we start to see where our business have been positioned in Google after the algorithm update has finished rolling out.

[Andresia]

Can I pause my trial while this issue is being worked out? It's currently going to waste without being able to use that feature as it's the one I need the most.

[A Former User]

Hey there!

Thanks for reaching out to us!

I'm sorry to hear about this. Unfortunately our Keyword Explorer tool is experiencing some sort of bug ​  - Our engineering team have been alerted of this and will be working hard on rectifying the issue. Apologies for any inconvenience this may have caused.

Please do let us know if you have any further questions in the meantime and thank you for your patience in this matter.