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Hi there- thanks for reaching out and sorry about the trouble!

There isn't actually a way to manually index backlinks I'm afraid.

If some of your links aren't appearing, this is definitely due to the way we collect this information for our link index and it is actually expected that we won’t find every page and link because we aren’t looking for them all! When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on a site this way - so we won't always find all your available backlinks.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

I hope this helps - let me know if you have any further questions!

Hi there Katarina,

Thanks for writing in!

I hate to be the bearer of bad news - I'm afraid we don't currently support bulk uploading keywords in that way :(.

You can either add them manually, or another option would be to upload a list of keywords in Keyword Explorer Keyword Explorer, then move the entire list over to your new campaign. Here's a link to our Help Guide on how to create lists via CSV upload and also how to move an entire list into a campaign: https://moz.com/help/guides/keyword-explorer/keyword-lists

I hope this helps - let me know if I can assist with anything else!

Hey there!

Sam from Moz's Help Team here!

Could you please pop an email over to help@moz.com, and include your primary account email as well as the business name, address and phone number of the listing you're concerned about? We'd love to take a look but will be much more able to see if there are any problems or if we've run into any trouble if we can look at your specific listing.

Looking forward to hearing from you!

Hey there!

Sam from Moz's Help Team here!

This is definitely due to the way we collect this information for our link index and it is actually expected that we won’t find every page and link because we aren’t looking for them all! When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on your site (or any site) this way.

Open Site Explorer and the Link Analysis page of campaigns are both tied to our Mozscape index, which tends to update roughly once a month.

Just a few points on how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled ~130 billion URLs

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories.

You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

I hope this helps - let me know if you have any further questions!

Hi there,

Sam from Moz's Help Team here!

Could you pop a message over to help@moz.com along with the specific page URL, and the name of your campaign, so we can take a look into this for you?

Looking forward to hearing back!

Hey there!

Sam from Moz's Help Team here!

If you head to a given campaign, and then to "Rankings", you can filter for a certain time period using the date range dropdown to the top right (e.g. last week, last 6 months, etc). You'll notice just underneath the overview metrics that there are four tabs - Rankings, Engines, Competition, and Opportunities.

You'll want to select the 'Rankings' tab. Just beneath that there is another drop down that will initially say 'Search Visibility' - select that, and toggle to 'Rankings' instead. That will give you a nice graph of your historical keyword data, based on the date range you've selected:).

I hope this helps - let me know if I can assist with anything else!

Hi there,

Sam from Moz's Help Team here!
I'm so sorry about this - I'm afraid there's no way for us to recover a deleted campaign, as we don't retain that data after deletion. Did you happen to have any reports set up with us? If so, you might still have those in your email!

I'm sorry I can't be of more help on this one. Feel free to give me a shout if there's anything else I can help with.

Hey there!

Sam from Moz's Help Team here!

I'm sorry to hear about the trouble! So we can investigate this for you, could you pop an email over to help@moz.com with the name of the affected campaign?

Looking forward to hearing from you!

Hi there!

Sam from Moz's Help Team here - I'm sorry about the trouble!

Unfortunately, this would be a result of our crawler's inability to work with Javascript. If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this. There's no real work around that I can recommend for this one, since it is a technical limitation, but I did find some good blog posts and discussions in the Q&A about this when I searched our Help Hub. While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.

You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.

I'm really sorry I can't be of more help here; I'll definitely be sure to pass this along to our Product team as feedback on your behalf. Please let me know if there's anything else I can help with, or if there are any follow-up questions you might have!

Hi there,

Thanks so much for writing in and for providing us with such great feedback! The crawler is very new, and we're definitely always seeking ways to improve it so suggestions like yours really help. I'll pass on this feedback to our development team so we can consider it as something we may want to implement in the future:).

Let us know if we can help with anything else!

NOTE: Things have changed since my last response - you can also now mark issues as 'Fixed' within the Site Crawl, so you can track your progress as you go along:). If you mark an issue as 'Fixed', on the next crawl it will still appear if we recognise that it hasn't actually been fixed. My colleague Jo left a helpful screencast in a comment below - https://screencast.com/t/sqyiphpjEcr

Hi there!

Sam from Moz's Help Team here!

That are multiple things you can do in Moz in order to find the best keywords for implementation!

Here are some resources for you:

• The Keyword Research guide is a really good place to start!
• There's a great post in the Moz Blog about creative free keyword research
• If you're looking for insight into competitor keywords, try heading over to Open Site Explorer, pop in your competitor's URL, and take a look at the anchor text associated with their links. This can be a huge indicator of targeted keywords, which you might now decide to compete for!
• If you're curious how well you (or a competitor) is ranking for a certain keyword, or how well a certain page on your site ranks, hop on over to the Rank Tracker
• Use the Keyword Explorer tool to check how hard or easy it will be to rank for a certain keyword. Words with a higher difficulty score are harder to achieve rankings for, so some users will target lower difficulty words first and later tackle the hard ones. Something different works for everyone, though!
• When you've got your keywords and are ready to optimize your pages for them, check out the On-Page Grader. This will check a particular URL for optimization with a particular keyword or keyword phrase, and offer a grade based on how well it fares, as well as suggestions for improvement.

I'm afraid we aren't SEO consultants on the Help Team and are just here to support the Moz tools so I can't say exactly how long it might take for your changes to be reflected in the SERPS, but you might want to review this helpful article on that front: https://www.reliablesoft.net/how-long-does-it-take-to-rank-in-google/!

I hope this helps!

Hi Karen!

This data is updated much more often, you're right! About once a month actually - you can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.

Just a few points on how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled ~130 billion URLs

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available.

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories (so, given how new your site is, I wouldn't worry too much just yet - just remember to focus on consistent/quality link building so that we're pointed to your site during our indexing process).

When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on your site this way (so we won't always find all available links internally or externally).

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

You can read more about how we build our index in our guide here.

I know this is a ton of information, so if you have any questions or if I didn't make anything clear enough, please don't hesitate to ask!

Hi Karen,

Yes, this could absolutely be the case! Given that the Spam Score is generally only updated around every six months or so, I would take the results you're seeing with a grain of salt. It's still good to look at the flags to see if any might be relevant but if you've determined that they're not, I wouldn't worry. The Spam Score is really just a guide to help you to adjust your site to be as good as it possibly can be - it doesn't necessarily mean there is anything you need to change.

Hi there,

Thanks so much for writing in and sorry about any confusion!

I think I can help explain why you're seeing that info in Open Site Explorer. Unlike the rest of the metrics available there, Spam Score doesn't update each month with the rest of the index update. The Spam Analysis section updates on a completely separate schedule, and much less frequently; usually around every 6 months or so. So it's entirely possible that you're seeing Spam flags that are no longer relevant to your site.

It's always best to trust your instincts: for example, you know you've got contact info on the site, so you can safely ignore that warning.

I'd recommend checking out this article & video that our co-founder Rand wrote on our Spam Analysis tool (they're absolutely the best way I've found to understand this metric) - but I'll also be happy to add some key takeaways from these resources, as well.

Article: Spam Score: Moz's New Metric to Measure Penalization Risk

Video: Understanding and Applying Moz's Spam Score Metric - Whiteboard Friday

Essentially, Spam Score is an aggregate of 17 different flags we set up to identify traits that correlate with measured Google penalization. The higher the number of flags on a link, the higher the chance that it's spammy.

The flags represent a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is just based on correlation with penalization, rather than causation, the solution isn't necessarily to change these factors on your site, but it could be worthwhile to consider them.

Since the Spam Score isn't updated quite as often as other metrics, if you've seen a flag and determined that it is irrelevant after looking at your site, I'd say it's safe to move forward this way:).

I hope this helps! Let me know if you have any other questions or if there's anything that needs clarifying!

Hey there Ben!

Sam from Moz's Help Team here!

We'd love to help you to further investigate this - would you be able to pop a message over to help@moz.com, along with the name of the affected campaign and a few examples of the problems that you're seeing? This way we can take a look directly at your site and the CSV results and help you to isolate what's happening here:)

Looking forward to hearing from you!

Hey there,

Sam from Moz's Help Team here!

You're correct - our tool has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text.

You can run your own checks for percentage similarity using this tool: http://smallseotools.com/similar-page-checker/.

If we're identifying two pages as having duplicate content it's likely that Google will be running into the same issues. You can read a little more about duplicate content, and how to resolve it, on our resource page here: https://moz.com/learn/seo/duplicate-content

Let us know if we can help with anything else!

Hey there Lisa,

Sam from Moz's Help Team here!

So something to consider here is how long ago he switched domains/URLs and how long ago those 301 redirects were implemented. Using 301 redirects will redirect your link juice (PA/DA), but you might need to wait a little while (a few index updates) for our crawler to pick up those changes and display the appropriate numbers.

If the domain switch was somewhat recent this would explain it. Our Mozscape Index is not a live representation of links. We can store link data for up to 190 days (~6 months) if links are not re-discovered from external linking sites. Generally, most new links that appear in our Index were crawled 3 months ago as this is the current timeframe it takes for us to process new links (and therefore to find and follow/process the 301 redirects).

I hope this helps to explain. If you have any other questions, just let us know!

Hey there!

Sam from Moz's Help Team here!

To get you started with that, I'd recommend you take a look at the keyword research chapter of our Beginner's Guide to SEO. I’d also check out these:

• Moz Academy: Keyword Strategy
• Moz Academy: Keyword Research
• A Step-by-Step Process for Discovering and Prioritizing the Best Keywords
• Diving for Pearls: A Guide to Long Tail Keywords
• Back to Fundamentals: 6 Untapped Keyword Sources that Will Boost Organic Traffic

On Keyword Explorer, here’s the Help Hub guide to the tool, and this video series which goes through its main features and metrics:

• Getting Started - take a tour of our newest keyword research tool!
• Importance Score - this video goes into greater detail about how it functions in KWE
• Understanding the Metrics - more detail on how KWE metrics are determined
• Keyword Suggestions - more on how you can use this tool to refine or expand your keyword list
• SERP Analysis - what can I do with this data

I hope this helps! Let us know if we can help with anything else!

Hi there,

Sam from Moz's Help Team here!

I'm so sorry for the delay! It looks like for some reason we weren't notified of your question coming in - sincerest apologies!

If you're still running into any trouble, could you please pop a message over to help@moz.com so that we can further investigate this for you?

Hi there!

Sam from Moz's Help Team here!

Could you please pop a message over to help@moz.com so that one of our friendly Helpsters can assist you with this?

Looking forward to hearing from you!

Hey there!

Sam from Moz's Help Team here!

I've taken a look, and from what I can see, Open Site Explorer and the Mozbar are both presenting a DA of 12 for the site rayflexgroup.co.uk - http://www.screencast.com/t/pSP68TxN, http://www.screencast.com/t/XE5p1kh3C.

If you still aren't seeing these results, would you be able to try clearing your browser cache/cookies and refreshing the browser to see if this helps?

Hey there!

Sam from Moz's Help Team here!

So it looks like there are a couple of problems here - one is that Javascript is used on the page, and if the link follows the Javascript (which we aren't compatible with), this might be tripping us up. That said, it's more likely the formatting of the link that is preventing us from reading it accurately: http://www.screencast.com/t/6qP2w8WDoWY - it looks to be more like some kind of email redirect rather than a typical link, so in this case, it looks like an issue primarily with the formatting of the link in general that's preventing us from picking it up as a follow/no follow.

I hope this helps - let us know if we can help with anything else!

Hey there!

Sam from Moz's Help Team here!

I can confirm for you that if you're moving your domain, as long as you implement 301 redirects from the old to the new, this will redirect your link juice (PA/DA). but you might need to wait a little while (a few index updates) for our crawler to pick up those changes and display the appropriate numbers - it's unlikely that the numbers will appear exactly the same though. Typically, you'll see around 80-90% of the DA/PA move forward to the new site over time, so you'll want to continue to focus on consistent link building for the new domain to help to bulk up the metrics. I hope this helps - let me know if there's anything else I can help out with!

Hi there! Sam from Moz's Help Team here!

Sorry about any confusion!

This is definitely due to the way we collect this information for our link index and it is actually expected that we won’t find every page and link because we aren’t looking for them all! When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on your site this way.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.

You can read more about how we build our index in our guide here.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

I hope this helps - let me know if you have any further questions!

Hi there,

Sam from Moz's Help Team here!

There can be a variety of crawl errors occurring for a fairly varied amount of reasons so it's a little hard to isolate without looking directly at the Site Crawl data within your campaign. Could you please pop an email over to help@moz.com, and include the name of the affected campaign so that we can take a look into exactly what errors are popping up and what may be causing those?

Looking forward to hearing from you!

Hi there,

Sam from Moz's Help Team here!

Whenever your account is suspended or closed, your campaigns are archived - we do this instead of deleting data. The good news is that reactivating archived campaigns is really simple.

Here's what you need to do:

1. Go to your Campaigns section: http://analytics.moz.com/manage-campaigns

2. Look for drop down for "Active Campaigns"

3. Select "Archived Campaigns" from the dropdown

4. From here, you should easily be able to "Reactivate" your campaigns.

   We don't continue to gather new data while your campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever!

   I hope this helps! Let me know if there's anything else I can assist you with!

Hey there!

Sam from Moz's Help Team here!

Could you please pop an email over to help@moz.com along with the name of the affected campaign/site so we can do some investigating on our end to see if we can see what might be causing this?

Looking forward to hearing from you!:)

Hey there,

Sam from Moz's Help Team here!

So something that's important to note in terms of your connected GMB account is while GMB Sync will allow you to push data from Moz Local to GMB, it is not a two-way street. Location details in Moz Local will be pushed to GMB, but not the other way around - we actually pull your name/address/phone number from a corresponding Google Maps listing, that is picked up automatically based on the listing information you've uploaded or entered into the 'Check Listing' tool.

Could you pop over an email to help@moz.com so we can take a look into your account directly to see what might be going on?

Looking forward to hearing from you!

Hi there Paul,

Sam from Moz's Help Team here! Sorry about the trouble - I know this can seem frustrating and confusing so let me try to explain. Overall, this is due to our method of indexing, which focuses on quality over quantity (if we're providing a summary of it).

When we collect this information for our link index it's actually expected that we won’t find every page and link because we aren’t looking for them all. When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on a site this way (so this means we may not always find all available backlinks/linking domains).

Open Site Explorer and the Link Analysis page of campaigns are both tied to our Mozscape index, which tends to update roughly once a month.

Just a few points on how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled ~130 billion URLs

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories.

You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.

It's also important to note that OSE is based on link freshness and diversity, so it's possible that older inbound links that were pointing to you have no longer been indexed. Our index only caches the link data it has for around 180 days - after that, unless the tool is prompted to re-crawl those sites, links will fall out of our index and no longer be included, which is why we always recommend consistent and continuous link building.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

I hope this helps - let me know if you have any further questions!

Hey there Cory,

Moz Local picks up a corresponding GMB listing automatically, provided there are a few specific things in place on that page as listed above - if we still aren't picking up the Google Maps listing, we can definitely investigate further for you.

Cancelling your existing listing and repurchasing won't have any effect if, for your current listing, we are already running into trouble finding the listing on Google.

Could you pop over a message to help@moz.com so we can take a look into your account for you?

Hi there Cory!

No, the Google+ page that you link to within the Moz Listing won't necessarily sync with Moz Local.

Is the problem that we aren't locating the Google page in general via the Check Listing tool, or that we seem unable to sync from the Google My Business tab on the left hand side of your Moz Local dashboard?

If it's the first option, here's a list of the criteria for the sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from).
• The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API.
• The listing must be completely searchable through Google Maps, with the full NAP listed correctly.

If you're still encountering issues after taking a look at those factors or this is related to the Google My Business Tab, then I'm certainly happy to investigate - it would be great if you could pop an email over to help@moz.com, just so we can investigate directly via your account:).

Hi there!

Sam from Moz's Help Team here!:)

So as a basic rundown, the criteria we use for crawling is complicated for our Mozscape Index. Basically, we allot a fixed amount of pages per domain to crawl, which will be a shallow crawl for most sites. Generally, the home page of a site will be the highest ranked page, so it is included over deeper pages in the site, but there are cases where we would choose a very well linked page over the home page if for example an article goes viral and if it has lots of external links that we see, we may choose to crawl it. So for most internal pages, you will see No Data or No Title or even 0 recorded internal links based on the above criteria.

For now the best you can do is keep link building for all or important pages within your domain and not just the home page.

I hope this helps - do let us know if you have any further questions!

Hey there,

Sam from Moz's Help Team here!

I'm afraid there isn't currently a way to revert back to the previous method. I'm really sorry about that. We implemented the pagination in the hopes that it would make the experience overall a little easier for our customers and a little more organised.

If you do want to see all results at once though, you can always export the CSV of suggestions from Keyword Explorer instead!

Let me know if I can help with anything else!

Hi there,

Sam from Moz's Help Team here!

It appears that your site is quite large, and every week we typically crawl over fifteen thousand pages. Any site bigger than about 15k pages is going to take additional processing time. I'm looking at your historical crawls and it appears they each took around 3-4 days, rather than the usual 1 day for smaller sites. Your most recent crawl is still running, so you should expect to see your crawl information arrive within the next day or two, but I am afraid that I can't guarantee that, as the time to process the crawl data can fluctuate from week to week.

Unfortunately, we don’t have a way to force the crawler to re-crawl at a specific time right now - I'm sorry about that - if you’d like to do a mini crawl in the meantime to check up on your progress, you can run a Crawl Test! This'll allow you to crawl up to 3,000 pages of your site and evaluate the results in CSV form.

If you have any other questions, do feel free to ask away or pop a message over to help@moz.com!

Hi there!

Sam from Moz's Help Team here! There are a few potential causes for this and it's a little hard to isolate without being able to take a look at your site directly.

Could you please pop an email over to help@moz.com with the URL for your site, as well as the affected campaign name so we can investigate for you?

Thanks so much!

Hi there Adam,

Sam from Moz's Help Team here!

i'd be happy to look into this for you though it's a little difficult without some specific information. Would you be able to pop an email over to help@moz.com including the name of the campaign you're having trouble with so we can take a deeper dive into this for you?

Looking forward to hearing from you!

Hey there!

Sam from Moz's Help Team here!

Typically, this means that your Google Analytics authorization token has become invalid. Nothing to worry about though!

Google goes through a process called "Oauth" when it comes to authorizing access to the services that are linked to your Google account. Under any single Google account, tokens are used to provide access to a bunch of different services, from Gmail to the apps on your phone. Google has a 25 token limit for each account, which means you can have up to 100 profiles in a single account, but will only be able to connect 25 of them to other services in total.

If a connection is lost and the token remains valid, the re-auth feature you will see in that pesky red error message will re-connect your profile. If it is not valid, you will need to revoke the token manually and disconnect/re-connect your GA account. Tragically, the re-auth button in the red notification box will not work in this scenario...

What you'll want to do is this:

1. Firstly, make sure you are completely logged out of all Gmail/Google accounts.

2. Follow this link: https://accounts.google.com/issuedauthsubtokens. You'll be prompted to log into your Google Analytics account.

3. Revoke the token for Moz.

4. In your Moz campaign, disconnect and then re-connect through the "Connect another GA Account" link, and re-select the profile.

   This should refresh your token and get your GA account set. Let me know if you're still running into problems after this and I'll take another look!

Hi Cindy,

I'm afraid it's a little bit difficult to isolate - as I mentioned, the Google search algorithms generally will usually have very acute impacts on particular search sectors so this could explain why you're seeing it only with one campaign and no others at this point (you may see this happen with others in the future). To investigate any potential algorithm changes, you'll need to check out our tools:
http://mozcast.com/
https://moz.com/google-algorithm-change
https://moz.com/blog/rankings-history-new-features-moz-pro

That client's competition may also be working on their SEO strategies so that's something you'd also want to take into consideration. To investigate any other potential causes, you may need to work with your own SEO consultant to dive in a little deeper.

Hi there Cindy,

Sam from Moz's Help Team here!

I'll address the 803 error first (it looks as though you're already working through the cause of the 804 error in terms of being added to the Beta).

When you see an 803 error, that means your site closed its TCP connection to our crawler before our crawler could read a complete HTTP response. You don't see this error when you go to the page in your browser because content-length is an outdated component for modern browsers and they will disregard this error, but the intention of our crawler is to report any errors that might be occurring. So the crawler is configured to detect and report such errors.

I'm not a web dev (since I'm just here to support our tools) so I can't exactly tell you how to fix this issue (much as I wish I could!). However, one of our very trusted community members, Sha Menz, has a great answer regard 803 errors here: https://moz.com/community/q/how-do-fix-an-803-error

With respect to a large dip in rankings, it's important to keep in mind that Google tweaks their algorithm frequently in minor ways. This will usually have very acute impacts on particular search sectors, which almost always normalize quickly which is likely what's been happening in these cases.

Keeping in mind that each weekly rankings update is just a snapshot from a particular moment in time, I would recommend using Mozcast as a resource to help determine how turbulent Google SERPs are on any given day. It's also worth mentioning that we would always advocate for examining your rankings over a large period of time, in order to exclude extreme outliers.

I hope this helps to clarify but do let our team know if you have any further questions!

Hi there!

My sincerest apologies for not seeing this last response!

We do consider our figures up to date for the sites that we have indexed, but the indexing process can make this seem like it isn't the case. The reason you haven't yet been indexed is not because you have a large site but simply because we haven't discovered your site yet.

Just a few points on how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled ~130 billion URLs

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available.

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories.

You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.

Hey there,

Sam from Moz's Help Team here!

The reason we're showing no internal links for your site is because it looks like we haven't indexed it internally yet (screenshot attached here).

It is actually expected that we won’t find every page and link because we aren’t looking for them all!. When we collect this data, we’re looking specifically for the most valuable links and, rather than crawling your entire site or every site, we collect this by starting our crawler on a few highest ranking sites and letting it perform a breadth first search to see what it finds.

For each page that we crawl, we first collect each of it’s links before following these and collecting the details of each page that these link to and so on. There’s a set limit of links that we’ll crawl per page and pages that we’ll crawl per site so it’s expected that we may not follow every link on your site this way.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links. Domain Authority is our own proprietary metric that is closely correlated to Google rankings, so our customers often use OSE to research influential sites to build links.

In regards to the Top Pages problem (also related to 0 internal links) you're seeing, the criteria we use for crawling is complicated for our Mozscape Index. Basically, we allot a fixed amount of pages per domain to crawl, which will be a shallow crawl for most sites. Generally, the home page of a site will be the highest ranked page, so it is included over deeper pages in the site, but there are cases where we would choose a very well linked page over the home page if for example an article goes viral and if it has lots of external links that we see, we may choose to crawl it. So for most internal pages, you will see No Data or No Title or even 0 recorded internal links based on the above criteria.

For now the best you can do is keep link building for all or important pages within your domain and not just the home page.

Let us know if you have any other questions!

Hi there,

Sam from Moz's Help Team here!

Unfortunately we don't have a keyword API or resources available to assist with building your own rank tracking tool. We do not own that data - it's imported by requests from customers within campaigns. Rank tracker queries the search engines directly.

I hope this helps to explain. Sorry for any inconvenience!

Hi there Kevin,

Sam from Moz's Help Team here!

Would you be able to pop a message over to help@moz.com along with the specific campaign name/website URL? We'd love to take a closer look into this for you but it will be much easier if we can take a look at your account directly:).

Thanks so much!

Hi there!

Sam from Moz's Help Team here! It looks like PlanetHurf has sent you to a great resource about why the Domain Authority might drop for a particular site - do let me know if you have any follow up questions about that.

The Spam Score isn't entirely dependent on backlinks. We also calculate this score by analysing your site itself (the URL that you enter into Open Site Explorer) You can click directly on the Spam Score from within Open Site Explorer, and you'll see a list of reasons we've assigned a site a particular score - for instance with https://moz.com/researchtools/ose/spam-analysis/flags?subdomain=truckcare.com, you'll see some of the markers are 'Thin Content', 'Low Number of Pages Found', and 'No Contact Info'.

The general rule we have at Moz is that you shouldn't be concerned about anything that has a spam score under 8. Additionally, just because our tool has assigned a site a specific spam score does not mean it is impacting the site in any way. These are merely suggestions of things you might want to check out. If you haven't determined yourself that they are spammy links, then there is no action or further concern required on your part - looking into backlinks from sites with spam scores of 8 or higher would definitely be a good idea, just to ensure that you aren't being linked to from a site that is actually spammy.

If you'd like to learn more about the Spam Score in general, here are some super helpful resources:

Article: Spam Score: Moz's New Metric to Measure Penalization Risk

Video: Understanding and Applying Moz's Spam Score Metric - Whiteboard Friday

Let us know if we can help with anything else!

Hi there,

Sam from Moz's Help Team here!

I wish I had better news - I'm afraid we don't currently support custom Top Level Domains (TLD) such as .cc - this would explain why there's no data for this site in our Index (you can check over at Open Site Explorer), and why your DA remains at 1 - we're unable to assign Domain Authority to a site we are unable to index.

Unfortunately, I don't know of a good workaround for this - it's a technical limitation of the tool. I'll make a note to bring it up with our product team - I know we plan to expand the list of TLDs we support, but I'm not sure what kind of timeframe we can expect before new TLDs will be supported. You can find the current list of TLDs that we do support here: https://publicsuffix.org/list/effective_tld_names.dat

I'm sorry about that. If you have any other questions, please do let us know here or via help@moz.com:).

Hi there,

Sam from Moz's Help Team here!

I can see how this might be a tricky situation. The best advice I could offer would be to somehow make your search a little more specific - for instance you might run a query like "brand name+region" or "brand name+director" - you'll want to narrow down the search as much as you can in order to get the best and most relevant results.

The results you see in FWE won't be having a negative impact on your SEO efforts unless of course a search for your brand leads people to completely different SERP results than hoped for - though this would be something that would be best investigated by an SEO expert (I'm really here to support the tools specifically).

Please let us know if we can help with anything else and as always, feel free to pop a message over to help@moz.com if you're running into any trouble:).

Hi there!

Sam from Moz's Help Team here! Our Helpsters would love to take a deeper look into this for you - could you please pop an email over to help@moz.com and include the name of the campaign you're seeing these duplicate notices for so that we can take a look at what might be going on?

Looking forward to hearing from you!

Hey there Rebecca!

The drops and increases that you see in the ranking buckets, i.e. #21-50: 144^88, don't necessarily represent the number of keywords that increased in rankings. They just represent that there are more keywords in that bucket. If a keyword moved down from #19 to #21, that would move that keyword out of the #11-20 bucket, lowering that number, and into the #21-50 bucket, increasing that number, but it would still be a drop in ranking.

This number can increase by keywords dropping out of other buckets, which would be moving down in the rankings; by keywords being added to the campaign, which would be no change to the rankings since we weren't tracking them previously; or from keywords increasing in the rankings. The change value in this section does not represent the change value of the rankings themselves, just the change value of the number of keywords in each bucket.

Some keywords may also move within the bucket, so they wouldn't be reflected in the change value for the bucket, but they would still be counted in the moved up or moved down numbers. For example, if a keyword moves from #22 to #24, in the rankings it is still in the #21-#50 bucket, so no change would be reflected in the number of keywords in that bucket, but it will still show as a drop in the moved down metric.

I hope this helps to clarify - let me know if you have any other questions!

Hey there John!

Sam from Moz's Help Team here!

The URLs that appear in Top Pages are there because we've found the most external links to them. Although the pages are no longer on your site, those links (using the previous and now redirected URLs) still appear on other sites.

Top Pages is simply counting up the links we found to you, to show the most frequently used URLs. I hope this helps to clarify!

You can always check the status code for a given URL by plugging it into a third party HTTP status checker like https://www.hurl.it/.

Let me know if there's anything else I can help with!

Hi there!

Sam from Moz's Help Team here!

I'm sorry you're having trouble with the on-page grader! Would you be able to pop a message over to help@moz.com along with the URL and keyword you're looking to grade so we can take a look at this specific case? It may be that our tool is running into some trouble with your specific site.

Looking forward to hearing from you!