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Hi there!
To check the Spam Score, you'll just want to head to Link Explorer and plug in the URL there, then navigate to the Spam Score tab on the left. https://analytics.moz.com/pro/link-explorer/home
You can learn more about Spam Score here: https://moz.com/help/link-explorer/link-building/spam-score
Let us know if we can help with anything else!
Hi there Liz!
You can check on this by heading to your Rankings tab within your campaign, and in the dropdown that appears, clicking on the 'SERP Features' tab. You can read more about this here: https://moz.com/help/moz-pro/rankings/serp-features
Let us know if we can help with anything else!
Hi there,
Thanks so much for reaching out - Sam from Moz's Help Team here!
I'm just going to be reaching out to you directly from help@moz.com about this, after taking a look into your campaign and crawl. I'll be in touch soon!
Hi there!
Thanks so much for reaching out - Sam from Moz's Help Team here!
So, Moz Local is a real-time service that instantly distributes your business listing data to both data aggregators and online directories - but each of our distribution partners has their own approach for processing new and updated listings on their platform.
For most partners, new data is published within 4-5 days, and the majority becomes fully accurate within a few weeks. Given how closely we track accuracy, we have seen instances where some listings have taken as much as 8-12 weeks to become fully accurate. If you're noticing an unusual delay, please let us know by emailing help@moz.com so that we can reach out and investigate if there are any underlying issues.
You can read more about update time frames and what you can do to help this along on our Help Hub here.
If you have any follow up questions, just let us know!
Hi there,
Sam from Moz's Help Team here!
Sorry for the confusion! The "Check Listing" tool is populated with all of the various NAP (name/address/phone) matches that we could find out on the web among all of the different directories that we report on.
So, while we can't amend that list directly, the process of submitting your accurate business information to each of these directories will inherently work to consolidate the list. Additionally, going through the "Duplicates" section of a listing and closing extraneous listings can also aid this effort!
When selecting a listing to purchase, you'll want to start with the most correct "Verified" listing available; those are the ones whose information is being pulled directly from a verified Facebook Places or Google Maps page. From there, you'll begin correcting and assimilating listings to that chosen set of correct NAP info. Seeing multiple "verified" sources will indicate multiple Google/Facebook listings, which you would have to close or remove directly so you have one result for each service. This is where we "import" your NAP data from to submit to our data partners.
Let me know if you have any other questions!
Hi there - Sam from Moz's Help Team here!
So sorry to hear about the trouble - it sounds like it may be a cookies/cache related issue. Could you try clearing them and refreshing your browser to see if this solves the problem? If it doesn't, could you pop an email over to help@moz.com so we can assist you further?
Hi Georg!
Not a problem! Moz's Spam Score is the percentage of sites with similar features we've found to be penalized or banned by Google (it's not based on the spam score of the sites linking to you). To improve this score I would recommend reading our guide which explains the 27 factors used to make up this score (we don't identify which ones specifically are affecting your site within the UI). You can then look at your site and investigate areas you would like to improve on your site:
Hi there,
Sam from Moz's Help Team here!
Sorry for the delay!
Keyword Explorer metrics can take up to 24 hours to build in a list, although usually it doesn't take nearly that long.
If those metrics are still not showing tomorrow, could you please pop an email over to help@moz.com - a screenshot of the list would be awesome, and we can dig into this further. If you have any other questions, please feel free to ask away as well!
Hi there!
Thanks for writing in and sorry about the trouble!
Sam from Moz's Help Team here! I took a look at your Site Crawl results and your site, and I believe this is a result of our crawler's inability to work with Javascript. Any client side loaded content will not be rendered to our crawler as we are only seeing what is rendered by your server.
Our crawler works by parsing the source code of your site, looking at HTML elements. If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this. There's no real workaround that I can recommend for this one, since it is a technical limitation of our tools, but there are some good blog posts and discussions in the Q&A about this if you head over to our Help Hub.
While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.
You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.
I'm really sorry I can't be of more help here; Please let me know if there's anything else I can help with, or if there are any follow-up questions you might have!
Hi there,
Sam from Moz's Help Team here!
Sorry about the confusion there! The Spam Analysis tool was part of Open Site Explorer, and Open Site Explorer has been retired and replaced with Link Explorer and Link Explorer's Spam Score section. Instead of seeing the number of flags, you now see a percentage number - you can read more about this here: https://moz.com/help/link-explorer/link-building/spam-score
Let me know if I can help with anything else!
Hi there,
Sam from Moz's Help Team here!
So, two listings with very similar NAP information (Name, Address, Phone number) won't cause any problems with the distribution functions of Moz Local, but could pose difficulties for the reporting functions of the tool. Moz Local uses those three NAP elements to identify each individual location, so overlapping data can easily confuse its computer brain.
Listing irregularities will be ironed out over time, as the updated data is accepted and propagated across our partners' servers. Over time, the individual/separate listings will get up to speed like any other location.
In terms of Listing Score, Inconsistencies, and Duplicates, any overlapping NAP data can make for some funny results. You may see Moz Local confuse Location A's listings for Location B's - especially if Location A has been managed for a longer period of time and has updated data with our partners, but Location B is newer and not yet fully established. As the separate locations' listings are successfully created and updated with our partners, these reporting mistakes will diminish.
All of the above said, we always recommend that both listings within one address have their own unique, identifying phone numbers.
If you have any follow up questions, just let me know!
Hi there,
Sam from Moz's Help Team here! Could you please send an email over to help@moz.com, using the email address you used to register?
Looking forward to helping further!
Hi there John!
Thanks for reaching out!
We actually have a 3-step onboarding process. To get started on your journey, watch our Intro to Moz webinar here. In this webinar, we’ll cover how to set up your account and gain a thorough understanding of Moz Pro’s capabilities.
From there, you'll receive a link to book your 1:1 session with an Onboarding Specialist during the webinar. If you are looking for additional SEO knowledge outside of how to get started with Moz's tools, you can check out our training options here.
If there’s anything else you need, just let us know!
Hi there Colton!
Thanks for reaching out - Sam from Moz's Help Team here!
Could you pop a message over to help@moz.com about this and include the page you were looking at, so we can take a look into this for you?
Looking forward to hearing back!
Hey there,
Thanks so much for reaching out - Sam from Moz's Help Team here!
Could you please pop a message about this over to help@moz.com, along with the affected campaign name, so we can take a closer look into this for you?
Looking forward to hearing from you!
Hi there!
Sam from Moz's Help Team here - thanks so much for reaching out!
Could you please pop a message over to help@moz.com regarding this - we'll be happy to help!
Looking forward to hearing from you!
Hi there,
Sam from Moz's Help Team here!
Sorry about the trouble! We were experiencing an issue with Link Explorer previously, but our engineering team have since implemented a fix and things should be running smoothly now!
In terms of the screenshot, sorry about that! I'll definitely pass on your feedback re. that as well as the 'Link Explorer' option so we can take a look at that.
Let me know if I can help with anything else!
Hi there,
Thanks so much for reaching out - Sam from Moz's Help Team here!
I hate to be the bearer of bad news - I'm afraid that because Wix creates websites entirely with javascript this is an issue for our crawler and for SEO in general, so this is definitely the problem:(. This is a thread on our Q&A which talks about this issue: https://moz.com/community/q/negative-references-to-javascript-in-beginners-guide-to-seo-chapter-4#reply_330533
If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this and we'll have a really hard time crawling in general, because our crawler functions by following html links. There's no real workaround that I can recommend for this one, since it is a technical limitation of our tools:(.
While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.
You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.
I'm really sorry I can't be of more help here; I'll definitely be sure to pass this along to our Product team as feedback on your behalf. Please let me know if there's anything else I can help with, or if there are any follow-up questions you might have!
Hi Jared!
Just following up here as I've just seen your ticket submitted to our Help Desk. We will be in touch soon!
Hi there Jared,
Sam from Moz's Help Team here - thanks so much for reaching out to us!
Apple Maps are updated in the same way the other partner listings are updated - could you please pop an email over to help@moz.com about this, along with the business name/phone number/address of the affected listing, so we can investigate this issue further for you and see if there's anything that may be holding up the update on Apple Maps?
Looking forward to hearing from you!
Hi there Andy,
Thanks so much for writing in to us - Sam from Moz's Help Team here!
I think the issue here is this - it's worth nothing that MozBar displays Total links (internal and external links), so if you're seeing a large amount of links and 0 RDs I would recommend checking the Link Explorer Compare Link Profiles tab to see a breakdown of the results.
https://moz.com/help/guides/link-explorer/compare-link-profiles
In this case you'll see that for instance for the page with 6 links from 0 RDs, the 6 links are internal links. The link analysis will show you results for that specific page - in the compare link profiles section you can see for the 936 page links/4 RDs, that is the set of total links. The 141 links would be links pointing just to that page.
I hope this helps but do let me know if I can help with anything else!
Hey there,
Sam from Moz's Help Team here!
Thanks so much for reaching out to us! I've taken a look and there are a couple of issues here. One is that when you head to https://residentiallandlord.com/, the first thing seen is this pop up http://www.screencast.com/t/H2VuSaptQ - things like this prevent us from crawling/indexing site data as we can't move past those sorts of pop ups.
Another thing that could be causing us some trouble is the amount of Javascript on your site - f your site is primarily Javascript, then the data you get back in terms of Links/Crawls may not be entirely accurate because of this.
I'd be happy to investigate further though, if you could pop a message over to help@moz.com!
Hey there,
Sam from Moz's Help Team here!
It's really a little of both. They are content suggestions, meaning they're topics that are suggested by the keyword that you've entered. This feature is designed to help you make sense of how search engines understand topics and phrases. You can use this to help build better content, find keyword ideas and help improve your rankings - whether you want to focus on a topic specific/keyword specific level is totally up to you:).
Let me know if I can help with anything else!
Hi there!
Sam from Moz's Help Team here!:)
You can absolutely download your current list of keywords to a CSV - all you would need to do is head to your specific campaign, and over to the 'Rankings' tab. Scroll down, and just above 'Tracked Keywords Overview' to the right you'll see a little 'CSV' button:).
If you need any further help with this, do pop over a message to help@moz.com and we'll be happy to help you further!
Hi there,
Sam from Moz's Help Team here!
Could you please pop an email over to help@moz.com along with your account email address so we can take a look into this for you?
Thank you! 
Hi there,
Sam from Moz's Help Team here - thanks so much for reaching out!
I'm afraid that it isn't possible to filter in that way - although, it's a fantastic idea and I'm passing it on to our developers as we speak!
The best workaround I could offer would be to export the full CSV of anchor text, and then to sort within the CSV directly for 'get free high quality hd wallpapers'.
I hope this helps - let me know if I can assist with anything else!
Hi there Florian,
Sam from Moz's Help Team here!
Could you pop an email over to help@moz.com and include the URL and keyword you were looking at so we can investigate this for you?
Looking forward to hearing back!
Hi there,
Sam from Moz's Help team here!
The reason this is happening is because the Mozbar is now pulling data from our brand new link index, whereas OSE is powered by the old link index.
The way we index the web for Link Explorer (which is now powering the Mozbar) is a bit different than the way we index for Open Site Explorer. With OSE, the index updates only about once a month whereas new data is added to Link Explorer every day. The index for Link Explorer is a different index than the Mozscape index used for OSE and includes a lot more data- we’re seeing more of the web with the new index which is helping to provide more accurate data on which to base these metrics.
In addition, the algorithm we use to calculate DA has been updated with this new index to better correlate with Google’s actual ranking standards so we can provide a more accurate representation of a site’s potential ability to rank.
Pairing the larger index of more data with an optimized DA/PA calculation will result in some changes to DA/PA. We do recommend tracking your DA and PA relative to the competitors you are tracking, as that is where the true value of the metrics is.
I hope this helps to answer your question - please feel free to send any others our way!
Hi there!
Sam from Moz's Help Team here!
Could you please pop an email over to help@moz.com, along with the name of the campaign/URL you're observing and the specific area of the tools in which you're looking so we can ensure we're getting you the answer you need?
Looking forward to hearing from you!
Hi there Jacob!
Sam from Moz's Help team here!
Could you pop an email over to help@moz.com along with the name of your campaign, so we can take a look into this for you properly? There are a few things that could be affecting your crawl, so we'd like to make sure we pinpont the exact cause:).
Thank you!
Hi there,
Sam from Moz's Help Team here - thanks for reaching out and sorry about the trouble!
Unlike the rest of the metrics available in Open Site Explorer, the Spam Score doesn't update each month with the rest of the index update. The Spam Analysis section updates on a completely separate schedule, and much less frequently; usually around every 6 months or so. So it's entirely possible that you're seeing Spam flags that are no longer relevant to your site.
It's always best to trust your instincts: for example, if you know you've got contact info on the site, and we're flagging you for it being missing, you can safely ignore that warning.
I hope this helps - let me know if you have any further questions!
Hey there,
Thanks for reaching out!
Could you please write in to help@moz.com along with your email address? We'll be happy to help!
Hi there!
Sam from Moz's Help Team here - sorry about any confusion!
Your credit card will not be charged at any point during your 30-day trial, but we do perform a $1 authorization on your account to ensure your credit card is valid, which is then immediately voided. After your 30-day trial, you will be charged each month thereafter. If you decide that Moz isn't for you, you can cancel anytime, both during and after your trial.
I hope this helps to explain - do let me know if you have any follow up questions!
Hey there!
Sam from Moz's Help Team here - thanks for reaching out!
I'm afraid that at the moment it isn't possible to add Insights or completed tasks to a custom report. Custom reports currently only permit you to add data from within the campaign itself - links data, rankings data, etc. I'm really sorry about that. I'll definitely pass your feedback on to the development team though - this may be something we can look at potentially implementing in the future:).
If there's anything else I can help you with, just let me know!
Hi there,
Sam from Moz's Help Team here - thanks so much for reaching out!
Could you please pop an email over to help@moz.com about this? We'll be happy to then let you know who is the primary account owner, as well as your subscription length.
Looking forward to hearing from you!
Hi there,
Thanks so much for reaching out!
So - just as some background information here, Domain Authority is a score (on a 100-point scale) developed by Moz that predicts how well a website will rank on search engines. It is made up of an aggregate of metrics (MozRank, MozTrust, general link profile, and more) that each have an impact on this score. It can be difficult to directly influence your DA, but one way to move toward increasing it would be to improve your overall SEO. A great place to start with that could be to focus on link building. You can learn more about link building here and get a more detailed explanation of Domain Authority through this resource.
In general, I'd recommend keeping in mind that all of these metrics are relative with respect to the other sites included in our index. The metrics will probably have some additional context when compared to sites similar to your own, including your competitors.
Rand does a great job of breaking down how to interpret DA fluctuations in this post.
MozTrust is a link trust score. It measures how trustworthy a linking website is. From our resource on MozTrust: https://moz.com/learn/seo/moztrust - ' “Trustworthiness” of linking sites is important because receiving links from sources with inherent trust — such as the homepages of major university websites or certain government web pages — is a strong trust endorsement for the linked-to website.' - so to improve your MozTrust, you'll want to take a look at your overall backlink profile.
Feel free to give those resources a once over to see if they help clarify some of your questions! I hope this helps — if you have any follow up questions, just let me know!
Hi there,
Thanks for writing in - Sam from Moz's Help Team here!
That's such a good question, we made an entire resource page about it. (https://moz.com/learn/seo/domain-authority)
There's also a video! Here's a preview:
Domain Authority is a score (on a 100-point scale) developed by Moz that predicts how well a website will rank on search engines. Use Domain Authority when comparing one site to another or tracking the “strength” of your website over time. We calculate this metric by combining all of our other link metrics—linking root domains, number of total links, MozRank, MozTrust, etc.—into a single score.
In terms of DA dropping, we do get a number of questions about this - overall, DA numbers dropping with an index update is a fairly common problem and can be attributed to a few things:
1.You've earned relatively more or less links over the course of the last 30-90 days.
2. You've earned more links, but the highest authority sites have grown their link profile even more.
3. The links you've earned are from places that we haven't seen correlate well with higher Google rankings.
4. We've done a better or worse job crawling sites/pages that have links to you (or don't).
It's a bit difficult to isolate the exact cause of what happened without your own SEO consultant or developer being able to take a dive into this, but you can definitely read more specific information here: https://moz.com/community/q/da-pa-fluctuations-how-to-interpret-apply-understand-these-ml-based-scores if you'd like to understand more about the process:).
A great place to start with improving DA could be to focus on link building! You can learn more about link building here and get a more detailed explanation of Domain Authority through this resource.
In general, I'd recommend keeping in mind that all of these metrics are relative with respect to the other sites included in our index. The metrics will probably have some additional context when compared to sites similar to your own, including your competitors.
Feel free to give those resources a once over to see if they help clarify some of your questions! I hope this helps!
Hey there!
Sam from Moz's Help Team here!
Which Rankings reports were you referring to? If you mean the weekly rankings reports, those from this point on will only include your current keywords - not the ones you've removed.
If you're asking about Custom Reports, you'll just want to head into your Custom Report and check that the timeframe for the rankings module has been adjusted to exclude those recently removed keywords. For instance, set the timeframe to 'Last week'. If you leave it at 'Last month' (or something of the sort) for now, you'll still have results for the older keywords until a full month has passed and your campaign has been running for a new month only including the newer keywords.
I hope this helps to clarify! If not or if you have any other questions feel free to ask away - if you'd like us to take a look at any campaigns specifically, please do pop a message over to help@moz.com:).
Hi there!
Yes, this would be the same issue, definitely. I'm sorry about any confusion there!
Hi there,
Thanks so much for reaching out - Sam from Moz's Help Team here!
I'm afraid this is a technical issue with the tool - I'm sorry about that!:(This is an issue that the engineering team are aware of, but I'm afraid I don't have a solid timeframe for the fix.
I'll pass your feedback along so my team as aware of the impact.
If I can help with anything else, just let me know!
Hey there,
Sam from Moz's Help Team here!
Thanks so much for reaching out!
So, in terms of the scores overall - we don't do a very good job of explaining what success looks like with Moz Local, and I apologize for the lack of clarity. When a particular location's Listing & Accuracy scores are sitting above 85%, that location's consistency is incredibly strong! The difference between an Accuracy score of, say, 94 and 100 is basically an imperceptible increase in terms of the SEO benefit. Now the difference between 65 versus 85 has a colossal impact, undoubtably, but scores going above 85% are _slam dunking _on their Local listing consistency already. In those cases, making it up to 100 would have little added effect.
Regarding the ranking - the thing to note here is that it is not only listing accuracy that has an impact. There are a number of factors to take into consideration - I'd recommend reviewing this resource we have on Local Search Ranking factors: https://moz.com/local-search-ranking-factors as well as this super helpful blog post: https://moz.com/blog/local-seo-ranking-your-local-business-in-2017 In terms of certain sections of the tool showing you incomplete data - I'd love to dig into this further for you! Could you please pop a message over to help@moz.com along with the name, address and phone number of the listing you're referring to, so we can investigate this further for you and just ensure that everything is running smoothly?
Hi there,
Sam from Moz's Help Team here - sorry for any confusion!
So, something to note here is that unlike the rest of the metrics available in Open Site Explorer, the Spam Score doesn't update each month with the rest of the index update. The Spam Analysis section updates on a completely separate schedule, and much less frequently; usually around every 6 months or so. So it's entirely possible that you're seeing Spam flags that are no longer relevant to your site.
It's always best to trust your instincts: for example, if you know you've got contact info on the site, and we're flagging you for it being missing, you can safely ignore that warning.
The spam score also is not based solely on backlinks.
I'd recommend checking out this article & video that our co-founder Rand wrote on our Spam Analysis tool (they're absolutely the best way I've found to understand this metric) — but I'll also be happy to add some key takeaways from these resources, as well.
Article: Spam Score: Moz's New Metric to Measure Penalization Risk
Video: Understanding and Applying Moz's Spam Score Metric - Whiteboard Friday
Essentially, Spam Score is an aggregate of 17 different flags we set up to identify traits that correlate with measured Google penalization. The higher the number of flags on a link, the higher the chance that it's spammy.
The flags represent a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is just based on correlation with penalization, rather than causation, the solution isn't necessarily to change these factors on your site, but it could be worthwhile to consider them!
I hope this helps answer your questions around the Spam Analysis tool, as well as how to decipher what the scores mean. If not, or if there's anything else I'm able to assist with, please don't hesitate to ask!
Hey there!
Thanks so much for reaching out to us - Sam from Moz's Help Team here!
Could you please pop a message over directly to help@moz.com, with the name/address/phone number of the location you're having trouble with, as well as a few screenshots of the location so that we can investigate this a little more thoroughly for you?
Looking forward to hearing from you!
Hi there!!
Sam from Moz's Help Team here - I'm sorry to hear about the trouble there!
This is actually going to take a little more investigation on our end (including taking a look at each listing and Facebook page) - could you please pop an email over to help@moz.com and include the names of the affected listings, as well as their correct Facebook page URLs, so we can look into this further for you?
Looking forward to hearing from you!
Hi there Jeannie,
Thanks so much for reaching out to us - Sam from Moz's Help Team here!
So, the thing about the way we gather our rankings data is that we don't exactly 'assign' a keyword to a URL in the way you've mentioned. There is no way to change this keyword manually.
When we collect rankings data, we pull this directly from the SERPS, and display the precise rank, and specific URL, for any keywords ranking in the top 50 SERP results. If that keyword is appearing associated with that URL in your campaign, it means that this is how it's displaying within the SERP results - that URL is the one that "np - /google-structured-data-update/" is ranking for.
It's possible that Google hasn't registered the canonical tag for some reason - though, we Helpsters are not SEO consultants and are only here for Moz tool support, so there may be someone in the community here who can weigh on on what might be happening, or you could reach out to your own SEO consultant about this.
I hope the clarity I've provided regarding the tools helps!
Hey there!
Ah, it looks like you're a Udacity student. These subscriptions are slightly different from regular subscriptions - could you please pop a message over to help@moz.com so we can organise your cancellation for you?
Thank you!
Hi there!
To cancel your Moz Pro subscription, you'll just need to log in and head here: https://moz.com/subscriptions
From that page, you can hit the "Cancel Moz Pro" option next to your current subscription. You’ll have access to your subscription for the most recent billing period, but after that your access will end and your card won’t be charged.
It’s not always easy to access the resources you need when you’re just starting out, but remember you can always use Mozbar, Open Site Explorer, and a few other tools for free, and keep an eye on Moz Academy and our blog for fresh & fancy SEO advice!:)
Hi there!
Sam from Moz's Help Team here - sorry to hear about the trouble!
Could you pop an email over to help@moz.com along with a screenshot of the problem that you're seeing specifically so we can investigate this further?
Looking forward to hearing from you!
Hey there!
The 'Document Text' does refer to the text on the page - I'm afraid though it is possible that the On-Page Grader isn't counting keywords used on the page correctly. We have seen this before, and the team has made the decision that they're not going to be pursuing fixes for the On-Page Grader tool at this time. The same functionality is available through the Page Optimization section of your campaigns, and in the Page Optimization tool from the MozBar, and those tools are far more reliable than the On-Page Grader. We'd recommend using the these instead for all your Page Optimization needs going forward.
If you're still running into the same problem using the Page Optimization tool, please do pop a message over to help@moz.com with an example of a keyword/URL combination, and we'll be more than happy to investigate.