Google Analytics underreporting
-
I have a site selling items, I use paypal buttons and get a report using ipn back from paypal telling me when I have sold a item. I also have a Google analytics event setup on the button, and one on the confirmation page.
For example in the last few days I have sold over 10 items from the website, but have only 2 events from the button and none from the confirmation page. The confirmation page depends on the user getting redirected back from PayPal so I can see that being upper reported, but there is no way you can buy without clicking the button.
I have the chrome addon from google to debug your analytics code and it fires every time.
The figures seem to report only about 20% of events over a long period of time. If it was not working at all, I could assume I have not set things up correctly but this is not the case, I get a regular flow of events but at about 205 of sales.
I am very disappointed with GA, seems a waste of time.anyone else had the same expirence?
-
I will do that, but looking at GA, when every there is a event to one account there is a event top the other, so it is definatly sending both or none. Also this works fine on anouther site.
but i will try and see if it makes a difference
Thanks
-
Ahahahah! Sorry, I just purchased from your site last month.
Alan,
It looks like you're using two trackers. There's nothing wrong with that, but you need to differentiate the trackers:
_setAccount, 'UA-XXXXXX-1'
_trackPageview
b._setAccount, 'UA-XXXXX-2'
b._trackPageview
_trackEvent
b._trackEvent
Otherwise, the differentiation is necessary otherwise Google won't know which account to send the _trackEvent to.
It's referenced (very poorly) here, https://developers.google.com/analytics/devguides/collection/gajs/#MultipleCommands
-
here is the page with event
http://mymberry.com.au/miracle/products
this is the script, not the script fires to 2 different accounts. this works fine on other pages.
-
Like I said, many things can go wrong here. Just because the GA debugger shows the snippet was sent, doesn't mean it's getting to Google properly.
Would you mind sharing the link and I can take a look for you?
-
but why only sometimes?
When i test it myself, it works fine
-
While GA isn't perfect, it should certainly not be missing out on 80% of anything. There must be something in the tracking implementation that isn't quite right. As you said, the hand off from PayPal back to your site could certainly be causing an issue with reporting hits on your thank you page. This can be difficult to overcome. Your event SHOULD be working, but clearly is not if you're underreporting by 80%.
Without seeing your implementation in action, it's nearly impossible to predict what's wrong here, but something certainly is.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics not Working on all pages despite many attempts
Hey gang, So this problem has been going on for months. None of our landing pages track, but all of our blog pages do. I've tried GA plugins, (we are on wordpress) and just now even put the code in the theme header script. Still to no avail. I just checked right now, and the blog pages have the global GA code, but now I noticed not even the home page has the code! Could it be something to do with my theme? I tried to pay a guy on upwork to fix but he couldn't fix it either. Thank you for you help!
Reporting & Analytics | | Meier0 -
How to do Google Multivariate Testing via Google Tag Manager with Universal Analytic?
Hello All, How to do Google Multivariate Testing via Google Tag Manager with Universal Analytic? Thanks!
Reporting & Analytics | | dsouzac0 -
How to find goo.gl/ URLs in Google Analytics
Hello! How does one go about finding the impact of goo.gl/ shortened URLs in Google Analytics? (I know I should be using Campaigns, but this was for an old project.) Thanks in advance! Erik
Reporting & Analytics | | SmileMoreSEO0 -
Google Analytics for example.com and www.example.com
Hello. I have had a Google Analytics account set up to track the property www.example.com for several years. In Google Webmaster Tools, I recently set the preferred domain to example.com (without the www), and we put in a rewrite from www to no-www in the .htaccess file. Should I now change the url of the property in Google Analytics to example.com (without the www), or does Google Analytics see the two urls as the same? Thank you!
Reporting & Analytics | | nyc-seo0 -
How do I keep the SEOmoz bot from showing up in my Google Analytics?
I noticed today that we had a huge spike in visits on December 9th of this month. We are talking like 13,000 more visits. The network the visits were from was psinet inc. Any suggestions on how to keep these bots from registering in my Google Analytics? Is there an ip address I can exclude?
Reporting & Analytics | | Hosmercars0 -
Google Analytics All Kinds of Messed Up
Anyone have their google analytics go straight crazy on Thursday, 8/11/2011? 30% increase in visits No increase in visitors Huge drop in pageviews and time site Higher bounce rate More return users
Reporting & Analytics | | ChrisKolmar0 -
Get Stats on Search Box Usage, Using Google Analytics?
Let me preface this by first saying I am NOT using the Google Adsense Search feature. The question I am asking is pertaining to the standard search box that comes already coded in most .php blogs. In the Google Analytics, is there a way to tell how many people are searching using the search box? I've looked through the navigation and pathway options in analytics and I don't seem to see anything that definitively points to the number of people using the search box but, perhaps, I am overlooking it. Any insight?
Reporting & Analytics | | ChristineCadena0 -
RE: Google Analytics keywords metric and appropriate keywords
Greetings, When running Google Analytics' keyword report, I see that the over 85% of the top 100 keywords used to find us include a word in our name (Eagle's Nest Foundation and Camp -- with "eagle" or "eagle's nest" being the most frequent) or the name of one of our programs. Does this mean that most folks searching for summer camps in North Carolina already know about us and that we therefore need to optimize for broader keywords, to cast a wider net for folks who don't already know about us? Thanks, Dave
Reporting & Analytics | | DMoff0