No data available for example.com in WMT. What to do?

[axello]

Hi,

Our problem is simple: we have statistics data for www.example.com but some data is missing for example.com (eg."links to your site", "structured data, "html improvements") .

However, "search queries", "index status" and some other data is available for example.com.

The problem is that we have over 5000 subdomains and we see no information about them.(especially links pointing to them).

We followed every advice given by Google but doesn't seem to work:

-Adding www.example.com and example.com in WMT

-Setting www.example.com as the preffered domain

-Using DNS verification to verify our site

What do we have to do?

Thank you,

Axello

[axello]

Hi Everett,

The Google Search Quality Team's response was:

"Hi,

Thank you for your email.To see link data from subdomains, you will have to verify each subdomain to your Webmaster Tools account.Sincerely,

The Google Search Quality Team

"

We have changed our content structure to a directory based structure.

Thank you for your support.

Axello

[Everett]

Hello Axello,

Are you still having this problem? If so, someone may need to look at your GWT setup to diagnose the issue. You can try some of the SEO companies and consultants listed here in order to hire an analyst to help fix the issue.

If you feel comfortable sharing the domain I can have a look for you to see if there are any answers to be had without logging into GWT.

[axello]

Everett,

Thank you for your support.

The DNS verification was done from mydomain.com.

We are more willing to pay for this service, if your team gets the right solution.

Thank you,

Axello

[Everett]

Sorry for the misunderstanding Axello, but I was asking from which site account did you set up the DNS record for verification. If you did this from the www.mydomain.com account when setting it up to be verified it is possible that the code given would not work for other subdomains, since technically "www" is a subdomain. This is all relatively new for everyone, including myself, but I would try using the DNS verification method from the http://mydomain.com GWT account if you haven't done that already.

Does this make sense? I am very curious to know what the issue is too. Please keep us posted. In the meantime, maybe someone else from Moz can provide some input as well. I will ask our team if any have dealt with this.

Regards,

Everett

[axello]

Hi Everett,

I think i sent the question from www.mydomain.com.

I did it again from mydomain.com. Today.

Axello

[Everett]

Axello,

In regard to my other question: Did you set it up on http://yourdomain.com or from the http://www.yourdomain.com GWT account?

[axello]

Hi Everett,

We have sent a message using their feedback form one month ago. But no response.

[Everett]

Hello Axello,

Thank you for your patience as we narrow down the possibilities.

Have you sent any kind of email or help request to the GWT team?

Did you do this on http://yourdomain.com or from the http://www.yourdomain.com GWT account? If you want it to cover all subdomains you may have to do it from http://yourdomain.com.

[axello]

Hi Everett,

The DNS verification was made almost a month ago.

Nothing seems to work.

Axello

[Everett]

Hello Axello,

How long has it been? Sometimes it takes several days, even up to a week, for the DNS changes to take effect.