Not in Top 50 - But actually in 3rd position

[macronimous]

I created a new campaign with Moz on 7th Sep 2014. To date (17th) the Keyword reports says that all the keywords are not in Top 50. But in many of the keywords our site is in first page.

If Moz has not crawled the site yet?

PS: I have another campaign running with same set of (but few) keywords which shows perfectly for months.

Any advise?

[DavidLee]

Hi Benny!

I am not sure what happened to your email from the 18th but I did see the one submitted yesterday. I'm afraid Erin's earlier response on the 18th identified the issue with your campaigns.

We are not finding keywords in the top 50 for your September campaign due to the URL set to only track the root domain because your site is ranking as the "www" version on the SERPs. This is indicated below the campaign settings where it says "tracking only this subdomain" which is set by checking the box to "exclude subdomains" from the setup process. This means if you are ranking as www.domain.com, we are actually looking for domain.com

If you setup a root domain URL without checking the box to exclude subdomains, this will act as a catch-all to pull rankings for all versions of the site, www or non-www. This is why the May campaign is showing ranking keywords because we are "tracking all sites at this domain".

Hope this helps!

[macronimous]

I wrote twice, No response from your help! Its frustrating now!

[macronimous]

No. I've written from the Email, that is registered with the ID to help@moz.com on Thu 18/Sep/2014 8:16 AM. I have sent with screen shots of a Campaign created in May 2014 and Sep first week with some additional keywords.

If this is the case, Its really frustrating and helpless. If you are unable to crawl and generate reports, what is the point of using a premium SEO tool like moz, especially when you say you are slow in customer support too?

I also noticed your system is not generating a ticket ID assigned to issues raised. If you had done, I could refer it.

[ErinMcCaul]

Hi Benny!

I just searched our Help Desk software, and I wasn't able to find any emails from the address you use to login to Moz. It's totally possible that you wrote in from another email address, so no worries there.

Thank you for understanding that we've been a little swamped. We have limited coverage on the weekends, but we do answer emails on a first come first serve basis. I promise that we'll get back to you as soon as we can!

Happy Friday!

Erin

[macronimous]

Erin,

Thanks for the support.

I wrote you guys with complete details - no answers for the last 24hrs. I understand you are busy, But any support at the earliest is much appreciated.

Thanks,

Benny

[ErinMcCaul]

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!

While I'd need to see exactly which keywords you're ranking for (contacting us as Bryan suggested would be the best avenue for this :)), I can still throw out a few guesses as to what's going on.

For starters, make sure you're checking your rankings from an incognito or private browsing window. When we check for rankings we don't take any kind of local rankings into account, all of our results are as unbiased as possible. This could explain why you're seeing this discrepancy.

Also, double check to make sure you're tracking the correct domain. For example, if you're tracking your root domain (example.com), but actually ranking for your subdomain (www.example.com), your results will be a little wonky.

I hope this helps, and feel free to shoot us an email at help@moz.com if you still have questions!

Cheers,

Erin

[Bryan_Loconto]

Yeah in my experience the best way to handle a question based on their software would be to ask them directly. Go here and under the "What can we help you with today?" section, click "Rankings" and shoot them over your question/concern.

They will be able to give u the most help with this type of issue. My opinion is that all rank tracking software (no matter who developed it) is "best effort" and simply a rank capture of a "moment in time". But you clearly have a larger issue than it being inconsistent. Your issue appears to be flat out incorrect.

Good luck and keep us posted on the answer you get!

[macronimous]

Thanks for the answers. But my worry is, if the product Moz is working properly or not. I have added 50 keywords, and it shows in all of them it it nor in Top 50, which is crazy! I know alteast on 10 we are in first page, and in few in 2 and 3 pages. On only a few we are not in Top 50.

After paying a lot each month - I wonder if I should rely on this tool.

[Bryan_Loconto]

Is rank tracking even a useful metric?

With results being localized and GA showing "not provided" for the majority of incoming traffic... IIMO rank tracking has become a hamster wheel that we are all running very fast in and not getting anywhere. We've used just about every possible rank tracking tool out there (Moz, Web CEO, My SEO Tool, etc.) and they all have one thing in common. Inconsistency!

We've shifted ALL (and I mean ALL) of our efforts to tracking actual page visits/conversions that are optimized for "said keyword(s)". This has proven to be a FAR better way to track progress and a successful organic campaign.

Check out this article. It has some great tips and pointers on how to set up the funnel. The article focuses on rank tracking for client reports but can be applied elsewhere. http://searchengineland.com/one-positive-pigeon-result-can-finally-ditch-ranking-reports-202778

[chrissmithps]

I love Moz but I find this tool incredibly useful for keeping track of keywords / search terms so I thought i would share it on here it's called My SEO tool - http://www.myseotool.com/

It has always been accurate since I started using it around two years ago and when I manually check on Google and Bing it is bang on.

You can easily set up scheduled emails to go out to your clients periodically which is very useful. I still couldn't live without Moz now though for all of there tools such as the On Page Grader.

[Kingof5]

Moz's rank tracker just isn't accurate all the time. I've repeatedly had it tell me keywords had massive shifts up or down, even out of the top 50, when a manual review showed no change in rank. Once it had all my keywords out of the top 50 for Yahoo and Bing. The rank tracker is a good estimate, but manually check if you want to know the real ranking.