Bing Local Lists Yelp Reviews From Another Business At Shared Address
-
Hi everyone, I am having a problem with Bing local listings and am hoping someone might be able to help me out.
Basically I am working with a business that shares an address with another (separate legal entities, different owners, different phone, different domain). Both are bathroom remodelers, but one uses the space as a storefront/showroom, the other is strictly a service area business and uses the space for storage/office space (this is the one I am working with). I have claimed their listing on bing local and set it to hide the address.
The problem I am having is that for whatever reason, Bing local is associating the yelp page of business 1 (showroom) with business 2 (business 2 is not currently on yelp).
My question: what options do I have to remedy this? Is there a way to request a manual review of sorts to have this fixed? Would it be sufficient to create/verify a yelp page for business 2 and hope that Bing picks up on this?
-
Hi Ron,
As I mentioned above, one business will be closing down soon and in the meantime I am just trying to minimize problems like this. That is why I have hesitated to set up a full set of directory listings for the new business until the other is ready to fully step down and out of the picture. But maybe it is time to revisit that idea.
And thanks for the information about the USPS database... I never even considered this before.
-
Thanks for your feedback, Miriam. My original thought was to have them set up suite numbers, however one business (the one out of my control) will be closing shortly and the other will be taking over the entire space. In the meantime I am just trying to do what little I can to avoid these types of confusions.
Maybe this incident will be what it takes for me to convince them to do things my way rather than just keeping me around for damage control
Thanks again for your suggestions.
-
This is an interesting problem. I would take your Yelp idea a few steps further by creating a full set of local directory listings for both entities either through Moz local or manually. If one of the entities is wholesale and the other retail I would definitely consider highlighting this when you write up the descriptions for these directory listings. If they are addressing different markets I would highlight this as well.
Another thing you may consider is signing up both businesses with one of the USPS business services as these require you to put in a unique FEIN number for each entity. The fact that these are different entities will be highlighted in the USPS database as a result. The USPS database is key reference point the search engines utilize. So making it clear that these are separate entities in the USPS database should be helpful as well.
-
Hi There, RBMac!
Yes, I am with you on ensuring that both businesses have a Yelp profile, and this could potentially resolve the issue you are experiencing, but in reading through your scenario, I think there is a larger issue at hand that both business owners should discuss. The presence of two businesses in the same industry occupying the same address is pretty much the recipe for running into this type of citation confusion, which can then sometimes lead to even larger problems in Google (lack of trust, accidental merging, etc.). Given that these are two legally separate entities, have the business owners considered getting a legal suite number for one of the two businesses, to permanently differentiate them? While this would not completely remove the risk of merging or other mix-ups like the one you're seeing with Yelp, it could substantially decrease that risk. You would then, of course, want to be sure that all citations correctly reflected the separate addresses. Something to consider.
-
OK, so maybe I asked this question a little prematurely...
After inspection of the local setup of the business with the showroom I am finding out they have quite a shit show going on. There are a number of issues, but most importantly (presumably) Bing local has them listed at an old (incorrect) address with an old (incorrect) phone number. So, presumably that is the reason Bing can't associate their local results with their Yelp page (which has all of their current details) and is falling back to business 2 because it shares the same address.
If this is the case, I should be able to encourage the showroom to claim and update their bing listing and hopefully this will fix everything.
Is that a reasonable assumption or are there other measures I should take as well?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I'm wondering if reviews services like yotpo and reviews.io are worth it.
The reviews services advertise that your reviews and stars will be placed in your Google search results and this helps with rankings. Does anyone have experience using Yotpo or Reviews.io with a brick and mortar business? Or, any business for that matter? Thanks,
Reviews and Ratings | | Jarod45660 -
Beware of Fishy 4-Star Reviews
Hello to all our folks who market local businesses! I came across something this week that I felt was important enough to share. Hopefully, if you're a Moz blog reader or a Moz Local customer, you're already well aware of the importance of monitoring your Google My Business reviews on an ongoing basis, responding to them as they come in, whether they're positive or negative. And, you know to be on the lookout for spam reviews. But a strange new form of spam seems to be emerging that might be really easy to overlook at first. We're all familiar with the spammer who leaves you fake 1-star reviews for the purpose of harming your brand. But you might not immediately be suspicious of a 4-star review, or even a string of 4-star reviews until you realize your former 5 star rating has been whittled down by a succession of less-than-perfect, fake reviews. The worst thing, I think, about this tactic, is that it can be overlooked. Jason Brown has captured this phenomenon in his recent post: http://reviewfraud.org/4-star-negative-review-attacks/ and I highly recommend reading it and paying extra attention to any 4-star reviews companies you market may be receiving. I'd suggest, if you find this going on with any of the GMB listings you manage, you report it to Jason so that he can continue to track this activity. He's a Google forum TC, and, perhaps, with enough evidence, he might eventually be able to make a case to Google about this practice.
Reviews and Ratings | | MiriamEllis5 -
Should Every GMB Page Have it's own email address?
Just spent 2.5 hours on the phone with Google. I created dozens of GMB pages for clients using my email address. Now I am discovering that this is not the right way of doing this. Each business owner should create a GMB account with her own email address. Then I can be added as a manager of that GMB account. Question:
Reviews and Ratings | | aj613
Now that I have dozens of GMB accounts under my email account, is it worth it to create a new email address for each client and associate it with the new email address? I think the best thing would be to have each client do it herself, but I'm not sure it's worth the headache of walking each one through it. What do you think?0 -
How many Google reviews can I collect at once?
I work for a University with 10,000+ students and alumni that could submit reviews. But how many reviews should I be collecting at one time? I don't want to overload the reviews and put up a red flag in Google...any insight on how much is too much?
Reviews and Ratings | | GabeGibitz0 -
Does embedding Yelp reviews hurt SEO?
Yelp has embed code for reviews now - does it count as duplicate content? Will this hurt or help my SEO?
Reviews and Ratings | | LindaWolfe0 -
Should I change to new URL after going through a period of bad reviews
A couple of years ago we had a series of bad reviews due to our billing company. We have not been able to recover from this and are unable to appear in Local listings due to the horrible reviews even though they are from years ago. Would it be a good idea to change domains and google+ accounts in order to start over with reviews and local citations?
Reviews and Ratings | | OhYeahSteve0 -
Moving my photography business to another state. Is it possible to transfer Google My Business listing WITHOUT losing my Google Reviews?
A friend of mine is transitioning her photography business to another state. She moved about 5 years ago and consequently lost all of her Google+/Yelp reviews. Having reviews as a photographer is EXTREMELY important for her business reputation. She doesn't want this to happen again. Is it possible to change the location of a Google my Business page and keep the existing reviews? Thanks
Reviews and Ratings | | RosemaryB0 -
URL Structure for a local listing site
Hi - We have a site that offers customers with wide range of local businesses information. We have URL structure for those these days like this - site.com/listings/plumbers/ca/sfo However here the "listings" doesn't add any value and are confusing for users who want to remember it, hence we decided to make it cleaner. The question here is, which one of the two should we do and why? site.com/plumbers/ca/sfo or site.com/ca/sfo/plumbers Any help on this matter would help.
Reviews and Ratings | | nunoz0