Bing Local Lists Yelp Reviews From Another Business At Shared Address
-
Hi everyone, I am having a problem with Bing local listings and am hoping someone might be able to help me out.
Basically I am working with a business that shares an address with another (separate legal entities, different owners, different phone, different domain). Both are bathroom remodelers, but one uses the space as a storefront/showroom, the other is strictly a service area business and uses the space for storage/office space (this is the one I am working with). I have claimed their listing on bing local and set it to hide the address.
The problem I am having is that for whatever reason, Bing local is associating the yelp page of business 1 (showroom) with business 2 (business 2 is not currently on yelp).
My question: what options do I have to remedy this? Is there a way to request a manual review of sorts to have this fixed? Would it be sufficient to create/verify a yelp page for business 2 and hope that Bing picks up on this?
-
Hi Ron,
As I mentioned above, one business will be closing down soon and in the meantime I am just trying to minimize problems like this. That is why I have hesitated to set up a full set of directory listings for the new business until the other is ready to fully step down and out of the picture. But maybe it is time to revisit that idea.
And thanks for the information about the USPS database... I never even considered this before.
-
Thanks for your feedback, Miriam. My original thought was to have them set up suite numbers, however one business (the one out of my control) will be closing shortly and the other will be taking over the entire space. In the meantime I am just trying to do what little I can to avoid these types of confusions.
Maybe this incident will be what it takes for me to convince them to do things my way rather than just keeping me around for damage control
Thanks again for your suggestions.
-
This is an interesting problem. I would take your Yelp idea a few steps further by creating a full set of local directory listings for both entities either through Moz local or manually. If one of the entities is wholesale and the other retail I would definitely consider highlighting this when you write up the descriptions for these directory listings. If they are addressing different markets I would highlight this as well.
Another thing you may consider is signing up both businesses with one of the USPS business services as these require you to put in a unique FEIN number for each entity. The fact that these are different entities will be highlighted in the USPS database as a result. The USPS database is key reference point the search engines utilize. So making it clear that these are separate entities in the USPS database should be helpful as well.
-
Hi There, RBMac!
Yes, I am with you on ensuring that both businesses have a Yelp profile, and this could potentially resolve the issue you are experiencing, but in reading through your scenario, I think there is a larger issue at hand that both business owners should discuss. The presence of two businesses in the same industry occupying the same address is pretty much the recipe for running into this type of citation confusion, which can then sometimes lead to even larger problems in Google (lack of trust, accidental merging, etc.). Given that these are two legally separate entities, have the business owners considered getting a legal suite number for one of the two businesses, to permanently differentiate them? While this would not completely remove the risk of merging or other mix-ups like the one you're seeing with Yelp, it could substantially decrease that risk. You would then, of course, want to be sure that all citations correctly reflected the separate addresses. Something to consider.
-
OK, so maybe I asked this question a little prematurely...
After inspection of the local setup of the business with the showroom I am finding out they have quite a shit show going on. There are a number of issues, but most importantly (presumably) Bing local has them listed at an old (incorrect) address with an old (incorrect) phone number. So, presumably that is the reason Bing can't associate their local results with their Yelp page (which has all of their current details) and is falling back to business 2 because it shares the same address.
If this is the case, I should be able to encourage the showroom to claim and update their bing listing and hopefully this will fix everything.
Is that a reasonable assumption or are there other measures I should take as well?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What is the best practice way to attribute a Google Review?
An example might be a local directory site, where multiple businesses are featured. To flesh out the respective business profiles, Google Reviews are included. Copying/pasting would be the definition of duplicate content. I wonder though if hyperlinking to the review itself would be enough? For a random example: "you literally have never had better ice cream. cutest shop in charleston sc" - Mandee Jalbert, Google Review Google doesn't appear to have a review embed option- am I wrong? If not, would the above attribution via the "Google Review" hyperlink be sufficient to head off any potential dings for duplicate content? Thanks! Stephen
Reviews and Ratings | | PerfectPitchConcepts
Thanks for your thoughts! I feel like this might make for a good presentation at our SoundBoard conference someday soon.0 -
Should I publish Amazon reviews on my own site/products? Do I need to worry about duplicate content or anything else?
I'm redesigning my site expected launch early January. I'll be selling some products that are currently are only available on Amazon; and those listings have thousands of very positive reviews. I'm seeing apps that are available that will sync reviews from my Amazon seller account listings to my products on-site. I'd love to start my site off with the great validation these reviews are sure to provide customers, but I wonder how concerned I need to be about duplicate content or any other cons.
Reviews and Ratings | | VaporApparel2 -
Respond to Google Review as Business or Individual?
Hello Moz World! My agency has never had a great strategy for reputation management, but have begun acquiring some Google reviews. We know it's best practice to respond – but I've never considered whether I should respond as an individual or with our company's GMB? The owner of our GMB is "Engenius" – a general admin account for our agency. I'm also a user on the account, as the "owner," but I'm technically not the owner of our company. Should the owner be added as a user and respond directly? Or is it okay to respond as "Engenius" (the brand)? Or can I respond as the "owner," though I'm not technically? I know ultimately it's probably not a huge deal, but any thoughts would be awesome! Thanks!
Reviews and Ratings | | brooksmanley0 -
Marking up an iframe with reviews schema. Possible? Ethical?
Hey there fellow Mozzers! I work with a broad variety of clients, many of them local businesses, and they in turn sometimes find a vendor that stumps me. This is one of those special cases, where the vendor is doing some shady stuff with reviews schema. First, they're taking reviews from third party sites and filtering them to only show 4 and 5 star reviews (red flag #1), then they're asking us to post them to the website (red flag #2) and finally they are marking them up with schema (red flag #3). If this were my vendor I would have fired them when they started telling me Google doesn't care, doesn't enforce the guidelines, and all that other nonsense, but hey, I'm not the client and I have to make good for them. I did flat out refuse to place these reviews as they asked, but they came back with a "solution", that I'm not sure I trust. They're telling me they can't remove the schema (red flag #4), but they can iframe it onto the website. Their logic, which is wrong, is that Google can't/doesn't crawl iframes so therefore the reviews can be displayed without any negative consequence. I obviously have some ethical concerns with this, but I have to provide the service to my client whether or not they share my values. However, I can object on professional grounds if I think they will take on undue risk. My only problem here is that I have no documentation for how this proposed solution would work. Working through this logically still leaves me with a gap, and that's where you folks come in!
Reviews and Ratings | | brettmandoes
A) We know that Google crawls iframes
B) We know that Google can apply schema within iframes (works with YouTube embeds)
C) We know that content within an iframe is technically on another website, so it doesn't normally apply to your website
D) I don't know how specifically reviews schema would interact with an iframe
E) I don't know if this would result in Google triggering an alarm and blocking the business I'm hoping you guys can help me figure this out. Ethics aside (making me cringe to type that) is this technically feasible without risk, or would this still be a risky move? For the record, another client tried filtering their reviews while marking up with schema against my recommendation and got caught, and received a penalty alert. They were removed from results until the problem was fixed.0 -
We have a link we to: Grace Construction, but the company has switched owners, and is not local anymore.
I have a second question to put forward! Probably close to 8 years ago I exchanged a link with a good friend's construction company, Grace Construction. We are a local fence company in Oklahoma City, Oklahoma. They were new home builders and we sometimes would build a fence for their new home owners. They wrote a positive review of our business and I published it on our reviews page: (it's near the very bottom) http://www.a-better-fence-construction.com/fence-reviews.html And, they linked to our website from their website. However, now after 8 years, they no longer build homes and have let their domain name expire and has been repurchased by a construction company in Florida. I had linked to their website from the text and the image of their logo. I am not up to speed on what is best practice. What do you recommend I do? dwhAV
Reviews and Ratings | | SuperNovi0 -
Does advertising on Yelp help a business get more Yelp reviews?
I've gotten this question from a few clients. There seems to be a correlation in some cases between paying to advertise on Yelp, and the volume of reviews received. Of course, correlation does not necessarily equal causation. And I can attest to the fact that other clients who have at times advertised on Yelp did not even see a correlation. Has anyone else seen this correlation? And if so, can you speak to the possible causation or lack thereof?
Reviews and Ratings | | irapasternack0 -
Embedding reviews on website?
Our company is considering embedding either a live feed of reviews or selected reviews on our website. We're a B2C service business. Our preference would be to embed a live feed of Google+ reviews. I've found conflicting info on whether this will incur a duplicate content penalty from Google. There's a plugin that we could use on our site (built with Wordpress), or we could embed directly from Google+ if it's better for SEO. Thoughts on whether we should embed reviews at all, and if so, the best way to go about it? Thanks!
Reviews and Ratings | | AJ_Tutoring0 -
Too many reviews too quickly?
Is there any sort of guideline on this? Right now, we have very few google reviews. However, I've cross referenced a list of our happiest clients with people who have g+ accounts. There are at least 12 clients, I feel strongly would write us g+ reviews if I asked them to. I want to just get the word out today, but I'm worried if 8-12 reviews in a week would red flag us. I've heard that getting too many reviews to quickly can be a problem, but I'm thinking that more like 100 than 10, but I have no idea. Most of my competitors don't have any reviews, and the most any of them have is 10. I don't know if that matters at all either in terms of triggering a red flag. I'd appreciate whatever insight you all could give. Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0