Google My Business listing - listed at CLOSED (how do I open)
-
Good afternoon Mozzers,
I hope you can help me. I have a business listing, which is listed as being "PERMANENTLY CLOSED".
In fact the business is OPEN it has just changed business name. I have ownership of the listing.
I have "reported an issue" to Google and asked them to list as open, however how long will this take? Is there anything I can do to fast track this and limit the business impact?
Any help welcomed,
Ben
-
Thank you for your help, I appreciate it. I will follow your 2 prolonged approach!
Ben
-
Hi Ben,
Okay, good, so it sounds like there is just 1 listing for the business, rather than 2 duplicates, if I'm understanding you correctly.
I can't be 100% sure what happened, though it's not an uncommon issue - see:
etc.
My best advice is 2-pronged:
-
Create a thread in the above forum, sharing the complete details of the business and what happened, in hopes that a TC or employee will jump in to help you.
-
If you don't get a response within a week, get on the phone with Google via the Contact Us button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639 Let them know what happened and also that you started a forum thread but didn't experience resolution.
Hope this helps and good luck!
-
-
Arh good question.
I work in head office and previously the listing was managed at site level (who marked it as CLOSED).
I then claimed the listing from them and updated it accordingly.
I have then provided feedback on Google Maps to advise then that the business is OPEN.
Unfortunately it is still listed as CLOSED as of this morning.
Ben
-
Hey Ben,
Did you try to edit the existing listing to reflect the new business name and then Google created a new Google+ Local page and closed the old one? Can you explain, in detail, what happened leading up to the business being marked as closed?
-
Ok, the easiest way is to go to google maps and type in your company name. Then click on it on a map, the knowledge graph will appear on a left side. at the bottom there is suggest an edit. click on it, there is that checkbox.
-
Hi Dmitrii Kustov,
Thank you for your response, I appreciate it. However I can not find the tick box you talk of?
You mean in a listing within: https://business.google.com/* ?
Regards
-
Hi there.
Whenever you go to managing your business listing page, there is a checkbox which says "This business permanently closed". Make sure it's unchecked.
If everything else appears to be fine, then just wait on Google. Usually it takes them couple days to approve changes. Make sure though that everything is properly setup, basically, make sure you're shooting yourself in a leg by having some incorrect settings.
-
Sadly the support for Google maps is pretty bad. Did you report just an issue or did you fill in a form?
If you filled on a form with them than they will call or email you Normally within a week. Sadly no known way to speed it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??
Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this? Our site URL : www.yolobus.in
Local Listings | | AnkitS.19900 -
Is it necessary for a single location business to have a location landing page?
I'm working with a dental practice that has one location that they use to serve a service area radius of about 15-30 mins drive time, which encompasses several other small towns. I understand the value of having individual location pages for a multi-location business, but is creating a location page for a business with a single office considered best practice as well? The entire site will be optimized for the city name that the business' physical office is located in. I'm considering creating a single location landing page that I'd link to from the footer and about navigation of the site, which would be similar to the template Miriam Ellis laid out in this awesome post: https://moz.com/blog/overcoming-your-fear-of-local-landing-pages In doing this, I'm hoping to create a place for office photos and driving directions from the nearby towns in order to name the different cities in the service area. However, I'm concerned about the location page competing with other pages on the site, which will be better optimized for conversions in my opinion. Does anyone have advice on best practice here?
Local Listings | | formandfunctionagency0 -
2 Businesses, Same Location, Different Google My Business Accounts?
This is not my area of expertise, but I have a customer with a unique problem. They are primarily an agency that assists student-athletes nationwide with the college recruiting process. They also have a non-profit organization that runs soccer camps for local kids only. The soccer camp would of course benefit from having it's own GMB page, but they've been told by Google that they can't use the same address as their recruiting business. They are in the same office and moving/adding an office isn't an option at this time. Does anyone have any ideas on how to overcome this issue without risking penalty from Google? Should they change their business name to combine both and add categories for their non-profit? They're such disparate businesses that I'm reluctant to have them do this, but is that the best/only option? Thanks all!
Local Listings | | camarin_w1 -
Another Business is Using My Client's Address
This morning my client contacted me that another business is using their address as their own! They received a Google verification postcard with pin number on it, but luckily had the foresight to not give it to the person when they called. After some research, we also found out that they are using our address on Facebook and LinkedIn as well. The kicker is: this business is another SEO firm! You would think they would know that using our address would cause NAP issues for their own business. Has anyone dealt with another business trying to hijack their address for local rankings? Any advice on steps to take to report this abuse would be appreciated. Since this person is obviously unscrupulous, we don't want to provoke them into taking any other negative action online that could affect our business.
Local Listings | | IlluminousGwen0 -
Never Removed My Local Listings?
Hi Local SEO experts, A while back we created Google My Business listings for a few of our company locations. A couple of months ago we removed them, because we realized that G might not consider them company locations as they weren't constantly staffed. Only problem is that they started showing up again. Truthfully I don't mind, but I just want to make sure the business won't get penalized for it. They say "claim this business" on the local listing because it's not claimed by us anymore. Is this okay or can we get in trouble for it? If it's not okay, how do I go about removing them if I don't have access to it? Thanks for your time, Rachel
Local Listings | | Rachel_J0 -
Hotel Local Listings Greatly Varying With Date
Searching for accommodation in a local region brings up a local listing block (e.g. http://puu.sh/irEoJ/635140594d.png). When clicking through to the block and changing dates, the order of the listings vary greatly. See attachments for 4 samples. How is Google deciding to order these listing blocks? I initially speculated they are pulling availability rates from Online Travel Agents like Expedia or Booking.com, but doubt this to be the case given a lot of those listings do not have Google Hotel Ads and smaller operators do not have their distribution system hooked up to Google Hotel. tVX816P,8U6RbcP,N6xGEdx,YC4K344#0 tVX816P,8U6RbcP,N6xGEdx,YC4K344#1 tVX816P,8U6RbcP,N6xGEdx,YC4K344#2 tVX816P,8U6RbcP,N6xGEdx,YC4K344#3
Local Listings | | fastrack0 -
Will changing my business location affect my ranking for localised searches in my original area?
I run a mobile outdoor personal training service in London, UK (i.e. no bricks and mortar gym). Or, rather, my business is in London (all my clients and the freelance trainers that work for me) but I'm personally due to move out to the county of Suffolk. As I work from a home office and my company's registered address is my home, that means I have to inform Companies House and various government agencies that the company has moved. Does this mean: a) I also must tell Google the company has moved, and; b) if I do will Google start to see my website as being for a Suffolk-based company? I really don't want this to happen: my clientele are mostly in London., I still want to market to Londoners. And if I want to expand the areas covered by my company, Suffolk is not high on my list. You'll excuse me if this is a simple question! Thanks for any help you could give
Local Listings | | fionadoggett0 -
Changing My Listing from an Actual Address to a SAB
I own a lawn care company and I currently have it listed with its actual address. I have been reading that service companies with a actual address listing MUST change their listing to hide their address and show a service area. As you can imagine, the business is extremely seasonal and any negative impacts to my listing would hurt the company. If it makes a difference, the majority of lawn care and landscaping companies are listed with their actual address. So my questions are: (1) Should I change the listing now? And if so, what kind of impact will this have? (2) Should I wait until late autumn to change it so it can recover during the winter. Or, (3) should i just leave the listing how it is now? Thanks for taking the time to answer the questions, I appreciate it.
Local Listings | | cestbob0