Google My Business listing - listed at CLOSED (how do I open)
-
Good afternoon Mozzers,
I hope you can help me. I have a business listing, which is listed as being "PERMANENTLY CLOSED".
In fact the business is OPEN it has just changed business name. I have ownership of the listing.
I have "reported an issue" to Google and asked them to list as open, however how long will this take? Is there anything I can do to fast track this and limit the business impact?
Any help welcomed,
Ben
-
Thank you for your help, I appreciate it. I will follow your 2 prolonged approach!
Ben
-
Hi Ben,
Okay, good, so it sounds like there is just 1 listing for the business, rather than 2 duplicates, if I'm understanding you correctly.
I can't be 100% sure what happened, though it's not an uncommon issue - see:
etc.
My best advice is 2-pronged:
-
Create a thread in the above forum, sharing the complete details of the business and what happened, in hopes that a TC or employee will jump in to help you.
-
If you don't get a response within a week, get on the phone with Google via the Contact Us button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639 Let them know what happened and also that you started a forum thread but didn't experience resolution.
Hope this helps and good luck!
-
-
Arh good question.
I work in head office and previously the listing was managed at site level (who marked it as CLOSED).
I then claimed the listing from them and updated it accordingly.
I have then provided feedback on Google Maps to advise then that the business is OPEN.
Unfortunately it is still listed as CLOSED as of this morning.
Ben
-
Hey Ben,
Did you try to edit the existing listing to reflect the new business name and then Google created a new Google+ Local page and closed the old one? Can you explain, in detail, what happened leading up to the business being marked as closed?
-
Ok, the easiest way is to go to google maps and type in your company name. Then click on it on a map, the knowledge graph will appear on a left side. at the bottom there is suggest an edit. click on it, there is that checkbox.
-
Hi Dmitrii Kustov,
Thank you for your response, I appreciate it. However I can not find the tick box you talk of?
You mean in a listing within: https://business.google.com/* ?
Regards
-
Hi there.
Whenever you go to managing your business listing page, there is a checkbox which says "This business permanently closed". Make sure it's unchecked.
If everything else appears to be fine, then just wait on Google. Usually it takes them couple days to approve changes. Make sure though that everything is properly setup, basically, make sure you're shooting yourself in a leg by having some incorrect settings.
-
Sadly the support for Google maps is pretty bad. Did you report just an issue or did you fill in a form?
If you filled on a form with them than they will call or email you Normally within a week. Sadly no known way to speed it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Our website ranks first in SERP but is not listed in google local list
Hi, Our website is currently (and has been) ranking 1st for a number of keywords but is not listed under the Google Local list. I have double check that all the (physical) info is correct. I do not have a duplicate page. When I order the Google Local results in rating order, we then appear on top! Has anyone come across such a situation and would you have tips on how to solve this issue? Thanks!
Local Listings | | GVZH1 -
How can I change my Google Business to be a non local business?
Hey guys, Do you know how to change my Google business account to be a non local business? I want my Google Knowledge Graph to be clean and neat like this. Does it mean that this company doesn't claim the business? Will removing the address from the Google My Business solve it (which I don't know whether we can take down the address)? Thanks
Local Listings | | attic0 -
Improve Google Business ranking
While my client's websites have been ranking well in SERP for their keyterms I'm at a lost on what I can do to improve their Google business/map presence. I'm referring to their listing where the top three come up or when you search on Google Maps.
Local Listings | | FPK
https://gyazo.com/26ec78ed7f712157ec72492199545431 Ex 1. Several months ago my client was ranked #1 both for SERP and maps until they dropped to 2nd on maps. Now they're ranked 1st in search yet 2nd for local business rankings as you can see from the screenshot above. At one point my client's business did have more reviews than the 1st ranking business yet they still weren't 1st. Ex. 2. Client(s) is ranked 4th in search and doesn't show in the top 3 map listings for their search term. If you click on More places to view Google Maps they're listed all the way down as the 15th listing or worse can't even be found when searching by their main SEO key term . Of course they are found by searching for their business name so it's not like there is a problem with the listing. I make sure to: Completely fill out their Google Business profile(NAP, hours and add pictures) Have my client try to gain positive reviews Manage and respond to reviews(mainly the negative ones) Add map and Google business link to their website Can anyone offer any other insight on what else can be done to improve their local presence on maps that I might be missing?0 -
Best Practice to Claim a YP Listing with a Wrong #?
What are everyones best practices to claim a YP listing that has the wrong number listed? It isn't one of our numbers so we can't answer the verification call? What have you done?
Local Listings | | PSLab0 -
How to have profiles removed from google feature box
I have a client who is a lawyer and used to work at law firm. Since he has opened his own practice. But if I do a search for my clients name a google feature box comes up and says he works for this previous law firm. How do I get this removed. There is no mention of him on the competitors web site.
Local Listings | | donsilvernail1 -
Business Name Change and Local Listings
Hi, I'm working with a local bakery. We're going to change the name, rebuilt the site and branding, change to a new domain. My question is: Is it better to do all the local listings now, then go and update the name and website when we launch, or is it better to wait until the new site launches? Also, we're merging the catering brand into the new brand, what should I do with the old profiles from the catering business? There are 7 good reviews on various platforms (Facebook, Yelp, Google) Thanks!
Local Listings | | MichaelGregory0 -
Description on Google+ & ALL Citations the same or?
Does it matter if the description is different on Google local and all the citation websites? Some websites allow a lot of description, some don't. So my question is it only the company name+address that needs to be the same across the board or the description has to be the same too?
Local Listings | | surfsup0 -
No access for UK Get listed and now Moz Local Alternatives to Moz?
Ive had a pro subscription now for quite sometime and it was a shame when Get Listed UK was removed, now Moz has released its Moz Local and thats also just for US customers. I presume UK and other countries are a low priority, so don't expect anything for us for the foreseeable future! Ive taken out a subscription for Whitespark, but is there an alternative to Moz that people know of that does support us poor UK people?
Local Listings | | Ant710