Google My Business listing - listed at CLOSED (how do I open)
-
Good afternoon Mozzers,
I hope you can help me. I have a business listing, which is listed as being "PERMANENTLY CLOSED".
In fact the business is OPEN it has just changed business name. I have ownership of the listing.
I have "reported an issue" to Google and asked them to list as open, however how long will this take? Is there anything I can do to fast track this and limit the business impact?
Any help welcomed,
Ben
-
Thank you for your help, I appreciate it. I will follow your 2 prolonged approach!
Ben
-
Hi Ben,
Okay, good, so it sounds like there is just 1 listing for the business, rather than 2 duplicates, if I'm understanding you correctly.
I can't be 100% sure what happened, though it's not an uncommon issue - see:
etc.
My best advice is 2-pronged:
-
Create a thread in the above forum, sharing the complete details of the business and what happened, in hopes that a TC or employee will jump in to help you.
-
If you don't get a response within a week, get on the phone with Google via the Contact Us button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639 Let them know what happened and also that you started a forum thread but didn't experience resolution.
Hope this helps and good luck!
-
-
Arh good question.
I work in head office and previously the listing was managed at site level (who marked it as CLOSED).
I then claimed the listing from them and updated it accordingly.
I have then provided feedback on Google Maps to advise then that the business is OPEN.
Unfortunately it is still listed as CLOSED as of this morning.
Ben
-
Hey Ben,
Did you try to edit the existing listing to reflect the new business name and then Google created a new Google+ Local page and closed the old one? Can you explain, in detail, what happened leading up to the business being marked as closed?
-
Ok, the easiest way is to go to google maps and type in your company name. Then click on it on a map, the knowledge graph will appear on a left side. at the bottom there is suggest an edit. click on it, there is that checkbox.
-
Hi Dmitrii Kustov,
Thank you for your response, I appreciate it. However I can not find the tick box you talk of?
You mean in a listing within: https://business.google.com/* ?
Regards
-
Hi there.
Whenever you go to managing your business listing page, there is a checkbox which says "This business permanently closed". Make sure it's unchecked.
If everything else appears to be fine, then just wait on Google. Usually it takes them couple days to approve changes. Make sure though that everything is properly setup, basically, make sure you're shooting yourself in a leg by having some incorrect settings.
-
Sadly the support for Google maps is pretty bad. Did you report just an issue or did you fill in a form?
If you filled on a form with them than they will call or email you Normally within a week. Sadly no known way to speed it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business: Company listing is showing in search instead of division address - similar names/same city
Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!
Local Listings | | agrier0 -
Google Events Pack - Our events never show up while others not related do
When doing a search for "des moines wa events" the top results are the events pack. When we do a search, none of the events are even happening in Des Monies but in Seattle proper. Our pages have events schema on them and they do get warnings but no errors. Here is a link to one of our events pages in Des Moines that does not show up. Is there anything wrong with our page that could be preventing it from ranking? What are the factors that get events to rank in that area? What else could we be doing to improve our results?
Local Listings | | GRDigital0 -
Google My Business - duplicate and previous owner uncooperative
Hi there, One of my SEO clients, a summer camp, is having a problem with their GMB listing. They have two listings: the one they set up, with the correct address and other business info, and the one the previous camp owners set up, with an incorrect NAP. When we try to edit the duplicate listing, we're unable to verify that we own it because it's connected to the previous owner's phone number. They've passed away and their sons are now the contact, but they're not interested in helping out. Any suggestions on how to close the duplicate listing without being able to verify that it's your own business? Thanks, Susannah
Local Listings | | SusannahK.Noel0 -
Local SEO Tasks When Closing One Branch of Multilocation Business
I would appreciate the opinions of my fellow SEOs on this one. I haven’t seen any other threads on this exact subject and others that touch on it are somewhat older so I am hoping this also proves to be a good resource for others going forward. I have an existing client that I did local SEO for about a year ago. They are a propane service provider and they had multiple locations. So we did local SEO for the company primarily by updating NAPs and creating more individual content for each of the branches such as specific landing page for each branch on their website and individual listings in citations for each branch. Now they have sold one of the branches to a competitor and they need to remove all listings for it. I am trying to develop a comprehensive list of actions to take and I would appreciate any feedback on the best way to go about accomplishing this task. Here is what I have so far: Remove all mention of sold branch on client website, including specific landing page Delete any branch-specific social media accounts Some specific areas I have questions about are: What do I do with Google My Business listings for the sold branch? Do I try to delete/unregister/close them? Or should I just leave them be with an updated link to our website homepage? Should I even bother contacting the main NAP listing sites to remove the old listing or just leave it to fall off on its own? Thank you again for all your help!
Local Listings | | Ayres-SEO0 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7 Can someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website. They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
Local Listings | | Flock.Media0 -
Business Name Change and Local Listings
Hi, I'm working with a local bakery. We're going to change the name, rebuilt the site and branding, change to a new domain. My question is: Is it better to do all the local listings now, then go and update the name and website when we launch, or is it better to wait until the new site launches? Also, we're merging the catering brand into the new brand, what should I do with the old profiles from the catering business? There are 7 good reviews on various platforms (Facebook, Yelp, Google) Thanks!
Local Listings | | MichaelGregory0 -
Heads up on new Google Local Guidelines
Good Morning All! I'm starting this thread just as a heads-up to all of the super folks in our community who live and breathe Local that Google has just launched one of the bigger overhauls of their quality guidelines that I've seen in some time. I want to be sure no one in our community misses this. Check out: https://support.google.com/business/answer/3038177?hl=en Not only has the title and style of the page undergone a revamp, but don't miss these changes: Google abandons the use of descriptors. Now you see 'em, now you don't. I have to say, I knew from day one that these were not going to last and thought they were a terrible feature for maintaining NAP consistency. Significant tweaks to Google's explanation of choosing categories, including requiring the use of unique categories for different departments. I thought this was interesting because category differentiation has long been a Local SEO tip for reducing the risk of merging. Now, this practice is a guideline. New guidelines for naming practice/practitioner listings ...and a whole lot more! Mike Blumenthal has posted a good little post on the guideline update here: http://blumenthals.com/blog/2014/12/01/google-rolls-out-major-update-to-google-my-business-guidelines/ If you have a minute, check out the changes today, as you may discover you need to make some edits to your Google+ Local pages to be guideline-compliant.
Local Listings | | MiriamEllis4 -
Google is associating the wrong address with my website in SERPs
I've dealt with submitting address change information to Google (and Yelp, YP, etc.) when they have somehow scraped the wrong address or phone number. This is a little different. I work for the parent company with multiple companies of similar names making up the family of companies. What's happening is that people are searching for one of our companies (Lynden Transport) and getting the correct website results to pop up, but the address/phone # shown below the URL and in the local results screen is for one of our other companies (LTI, Inc.). Customers should be seeing a Fife, WA address but instead are seeing one for Lynden, WA. I've attached a marked up screenshot to better those what is happening. At least customers are generally finding their way to our company but it's causing quite a headache for our customer service reps and customers as they get transferred back and forth on the phone, and confusion for customers unfamiliar with our office locations. I've clicked on the "Send Feedback" link at the bottom of Google and explained what was happening, but beyond that I'm not sure what to do. The information presented isn't wrong, it's just being associated with the wrong company. It seems like a Google logic error and not something I can control or edit. Any ideas? moz-ltia.jpg
Local Listings | | RyanD.0