Citation verifications with phone trees
-
We have several clients whose practices have phone trees enabled for their primary number, which means we aren't able to send automated verification calls for Google, Yelp, ExpressUpdate (Infogroup), YellowPages, etc. Sometimes our clients are able to temporarily disable their phone trees, and sometimes said site's support teams manually verify for us once we have proven our association with the businesses. We just wanted to reach out to see if anyone had alternative solutions or workarounds, since phone trees usually cause a significant hangup. Thanks!
-
Hi Miriam,
I'm sorry to hear that phone trees are an issue for you, as well. Yes, other than the hope of temporarily disconnecting the phone tree, our only other option that we have found is to set up an @domain email and work with a site's support with that added authority. I hope that your teammates have some additional suggestions; looking forward to your response!
Jack
-
Hi Jackson,
Yes, I'm not a fan of phone trees either, particularly as Google doesn't really like them (they prefer numbers that connect directly), and what you've described about temporarily disabling them for phone verification has been the main advice I've seen for some years on this. However, and here's something interesting, Mike Blumenthal recently reported that verification options may be emerging that could bypass phone verification: http://blumenthals.com/blog/2016/02/15/google-mybusiness-now-surfacing-web-verify-option-2/
As for replacing a phone tree with something other than a live human being who directs calls to staff, I'm afraid I don't know. I will ask that some of my teammates pop by to see if anyone has any further suggestions about this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Business Listing Verification for Unmarked Facilities
We have been trying for over a year to get Google My Business listing verification on our facilities, which are separate from our company HQ. We have 31 facilities around the world that do not have business signs on them. We have tried sending postcards and are told that no one is receiving them. The folks who receive the mail are guards and it's tricky to ensure they field them. This has been an ongoing challenge as Google says that the alternate method requires a business sign located next to the building number, which we don't have. What do you recommend we do to get listed in GMB?
Local Listings | | EvoqueDCS0 -
How Should We Handle Citations for a New Building?
One of the companies I work with has purchased a business complex they plan to move their offices into. The current tenant is fairly reputable in the community, but ran into some financial issues, hence the sale. For easy, I'll refer to this place as the Simmons Center. So, currently, the Simmons Center has a Yelp!, GMB and other pages devoted to what it offers (mostly restaurants and small shops) but the new company will be turning the location into a large corporate campus. We'd like to bring naming conventions in line with the new center title and remove (where applicable) citations for the Simmons Center. What would be our best way to go about doing this? I'm thinking our best option is to: 1) claim current listings, where applicable, 2) mark the Simmons Center as closed, 3) Create new listings for the new name at the same address, 4) Use Moz Local and Whitespark to help clean up citations where needed. Is this the best approach for this type of situation?
Local Listings | | AtlasGlobal0 -
A question for a real citation building PRO (I am totally lost on this one) Thank you for ANY help!
Quick Q for your (local) SEO gurus. I have a client who has bought a number of local companies. (advertising, printing, graphic design, vehicle wraps) to compliment his screen printing, embroidery, etc business. ALL of these companies run out of the SAME address. What makes it even harder is he wants to continue operating them as separate companies. Fortunately, he is OK with using different phone numbers for each business but on the website (we are building for him) ALL the companies are represented like it is all one big happy company. How the H@#$ do I build citations for this business! 🙂 ??? THANK YOU FOR ANY SUGGESTIONS!! If I use the one 'parent' company building citations is a challenge bcs they do so MANY things in one location. If I try and build citations for 5 companies w the same address - that can't be a good idea either. If the plan is to eventually fold all these companies into the one parent company *(waiting to hear back on that) I would think the BEST advice would be to use the ONE phone number and address and just shoot for a general 'marketing' category. Thanks for any thoughts!! Matthew Saw Web Marketing Quick Q for your (local) SEO gurus smarter than myself. I have a client who has bought a number of local companies. (advertising, printing, graphic design, vehicle wraps) to compliment his screen printing, embroidery, etc business. ALL of these companies run out of the SAME address. What makes it even harder is he wants to continue operating them as separate companies. Fortunately, he is OK with using different phone numbers for each business but on the website (we are building for him) ALL the companies are represented like it is all one big happy company. How the H@#$ do I build citations for this business! 🙂 ??? THANK YOU FOR ANY SUGGESTIONS!! If I use the one 'parent' company building citations is a challenge bcs they do so MANY things in one location. If I try and build citations for 5 companies w the same address - that can't be a good idea either.
Local Listings | | Mrupp440 -
Google Places - Cached Citations
Looking to update my business address where possible because I have moved offices. I know that Google uses citations from multiple parties to impact on the Google Places results. Trouble is when address details are updated on hese third party sites I notice that Google doesn't often recache the page and get the new address. What method(s) can I use to resolve this issue? Justin
Local Listings | | GrouchyKids0 -
Citation building for multiple locations
Hey everyone, I think i've got a good handle on citations, but had a question regarding multiple locations. I'm going to be doing citation building for a local lawyer, and he's got 4 locations. I'd like to build citations for each of his locations, but I was wondering if the business name needs to change? Ie. If I am building citations for Town 2 and Town 3, should the business name be listed as "Company Name Town 1" for the first location, and "Company Name Town 2" for the second? Or is it fine to use the company name throughout all citations, and just change the location/phone number to the location based info? I'm just worried about Google seeing differing info, but the same company name, and possibly penalizing me for it. Thanks in advance!
Local Listings | | RCDesign740 -
Google+ Company Verification Help
I am in a huge Google+ pickle. Backstory: Client's past marketing manager set up a Google+ Company Page with their old work email as the username - that marketing manager is now gone Client also moved into a new unit within their building, therefor keeping the same address but a different suite # Client's President (my point of contact) created a new (unverified) Google+ Company Page for the new address & suite # If I verify the correct Google+ Company Page, does this overwrite the old one with the incorrect suite #? Or will I still need to dig up their old company page login to transfer ownership? Also, does anyone have any helpful beginner articles on setting up Google+ Company Pages for businesses with multiple locations? Thanks!
Local Listings | | BopDesign0 -
Local SEO citations
Hello all 🙂 I've just started doing some local SEO citation stuff, using Whitespark. I'm wondering if it's a good idea to run different searches/listings for different keywords for the same business? For example, 'digital marketing manchester' and 'website design manchester' - or would you simply just do one keyphrase? All help appreciated!
Local Listings | | Seabrook
William0 -
Yahoo Local Basic Listing Verifications Failing
Hey everyone, Over the last few weeks Yahoo Local's Basic Listings have been failing left and right for me. When working to verify a business listing, I have been trying the phone, snail mail and email verifications specifically, and am 100% sure I've been inputting the correct code, yet no matter how many attempts I make, I get the following error: http://i.imgur.com/pJ7ggBx.jpg This is for multiple accounts, not just a single instance. Seems Yahoo's just got an unfixed, prevalent bug. I've reached out to their Support for information, but they have been unresponsive. Anyone else running into this issue?
Local Listings | | copyjack0