Can I transfer my Moz Profile points to a new profile?
-
I've moved jobs and that meant changing emails and handing over my Moz account to the company. Afterall, it was the company that paid for the Moz account.
I was wondering if I could transfer my points/profile to a new one? Or is it a case of starting from scratch again?
-
Hi there! Tawny from the Help Team here. I wish I had better news for you, but unfortunately, there's no way to transfer Mozpoints to a new account. I definitely understand that you’d like to keep the Mozpoints created in the account. Unfortunately, Mozpoints are tied directly to the account they were created under and are owned by the account itself. Because of this, they cannot be transferred between accounts.
We consider the account owner to be the person actively paying the subscription fees. If your company has been paying for the subscription directly, or reimbursing you for the fees, they would be the owners of all information in the account, including any Mozpoints awarded.
I know that’s likely not what you want to hear, and I wish I had better news there! You can certainly check to see if your company is willing to allow you to keep this account, and they create a new one, though few are willing to do that. For users who find themselves in this scenario, we usually recommend that they strongly consider personally paying for the future subscription themselves, so that a move between companies won’t force another account creation.
I hope this helps explain. Sorry that we can't transfer your Mozpoints for you!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Can i get a refurn
My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. And please make it fast. my id: ivansu600@gmail.com Thanks in advance
Product Support | | ivansu0 -
How to use moz to find spam backlinks
I am new to MOZ pro. I have lots of spam backlinks from a company that blackhatted me about 5 years ago. Can MOZ list these for me? I don't know how. Thanks
Product Support | | TomHW0 -
Emails from Moz display incorrect report information
Hey, I have noticed that for the last 3 weeks or so the emails from Moz have been displaying incorrect information. The results it shows in the email seem to be from previous crawls. For example The previous week a sitemap that didn't update that caused 400+ pages to appear as 404's. This wasn't reported in the email and it stated there were only 2 errors on the site. (Of which we knew about anyway and choose to ignore). Thankfully i checked the crawl report anyway out of habit and saw the onsite report to show 400+ crawl errors. I went on to fix these errors. This week, the crawl report showed 400+ crawl errors, I immediately logged on to the website to check the campaign to find there are only the 2 expected crawl errors. It is almost as if the info from the campaign is being pulled and emailed to me seconds before it is updated from the crawl info. I am finding this to be the case in both the keyword and crawl errors email reports.
Product Support | | ATP0 -
Moz disconnecting from Google Analytics
Hi A number of our campaigns have been disconnected from GA and every time we connect them it says it has, but when you go back, it is disconnects again. I found this thread on this forum: https://moz.com/community/q/google-reauthorization-in-moz#reply_216161 Is this still relevant? Thanks. Regards
Product Support | | Nikki959
Nikki https://moz.com/community/q/google-reauthorization-in-moz#reply_2161610 -
Editing Community Profile not possible
Hi, I would like to edit my profile and also add my new website http://www.couponcode.in but I always get this error message: "There was a problem saving your custom URLs" Please help!
Product Support | | ParvatiSingh0 -
Back to Pro in New Moz Analytics Accounts?
I have two accounts with Moz.com Account One (about a year old) has both the options to switch over between Moz Pro and Moz Analytics. Account Two (a trial so far) just has the option to use Moz Analytics. So new or trial accounts don't have access to Moz Pro?
Product Support | | VinceWicks0 -
Is the moz site down
anyone else having issues connecting to any campaign etc on Moz on Sat Oct 19? Even emails are bouncing that are sent to help@moz.com....is it just me?
Product Support | | Rye1