Google Analytics Not Properly Attributing Goals
-
My GA has been working fine for years and is now suddenly attributing 100% of my goals/conversions to a "referral" source. In this case "crm.zoho.com". (see attached url)
Our contact form is a zoho CRM form. When prospect fills it out online, it dumps them to a thank-you page and the conversion is counted.
That all works just fine, but it is not attributing the conversion to Organic or PPC or Direct as it was a month or so ago.
I'm not sure if this may be the cause, but I was cleaning up GA about a month ago, deleting some filters I didn't think I needed any more.
Thank you for your help.
-
Thanks for the update! Glad that solved it.
P.
-
Paul,
I added crm.zoho.com to my exclusion list and now things are being properly attributed again. Thank you so much.
-
Thanks guys. I'm very sorry for the slow response. It's been insane time as I was preparing for CES - and now it's finally over. I'll see if I can get this fixed today and report back.
-
Agree with Martijn - you almost certainly had crm.zoho.com in your "Referrals Exclusion List" in the past and have since removed it. I'm bettign that when the visitor clicks to fill the form, they are leaving your site ofr a page on zoho that contains the form, then being returned to your site after completion.
Because the Zoho page doesn't contain your Analytics tracking code, GA sees the session ending with the click to the form, then a new session starting with a new source when the visitor is "referred" back from the zoho page to the main site.
Does that make sense?
Paul
-
Hey!
So the filters might already be a big red flag for me. Can you look back in the change history to see what they're doing. Usually filters can have a very big impact on how things are being reported eventually. In the last month I haven't heard more rumors about them changing the way they deal with traffic sources & channel reporting so this would be my first bet to look into. Has anything regarding referral exclusion been changed as well lately?
Martijn.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics direct traffic dropped by 50% after switching to https
Hi, everyone, have a little dilemma and was hoping to get some advice here. I recently installed a new SSL (3 months ago) to force our URL to start with https://. The site was earlier accessible through https:// and http:// prefix however now I have made it so that all urls are redirected to the correct https:// version. The problem is that direct traffic has dropped by more than 50% after implementing these changes and I can for the life of me figure out why. Why would the direct traffic drop all of sudden after making these changes? I am starting to suspect that the earlier data was inflated and that Google analytics was counting users coming from a http:// version of the URL to a https:// version of the URL was counted as direct traffic. Could that be it? Any other possible causes? Would really appreciate any guidance on this problem. Thanks
Reporting & Analytics | | nsereke0 -
How can we stop Google analytics pulling in data from another site?
We have a few accounts under one Google login. They all have separate Google analytics codes but one of the sites is somehow pulling in some data from another site but the other site has not got the same analytics code on it. Not sure how this is happening and what we can do about this, is it a bug in the Google Analytics system? Any help would be appreciated.
Reporting & Analytics | | dentaldesign0 -
Google Analytics shows most referrers as "Direct" -- What are some better tools?
Very often Google Analytics will show 50-90% of our referrers as (direct) which is not very helpful. Are there other tools out there that will provide a clearer breakdown of what other websites are sending us our traffic? Specifically, I want to be able to be able to tell who are the top traffic referrers to my top performing pages on my site for the last 30 days. (I want to be able to study this on a per-page basis.) Thanks in advance!
Reporting & Analytics | | Brand_Psychic0 -
Google Analytics: Trackbacks & Network Referrals?
Buon Pormeriggio from 15 degrees C mostly cloudy Wetherby UK 🙂
Reporting & Analytics | | Nightwing
Whats the difference between Trackbacks & Network referrals within Google analytics social media reporting? I'd like to specifically understand why a link to site i'm working on withing this post:
http://huddled.co.uk/huddled-interviews-nicola-schaefer-from-liverpool-fc-e-l-i-t-e-s-8335/ is classed as Trackback & not a Network refferral 😞 Illustrated here is the link thats being recorded as a track back:
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/track-back-query_zpsbab2679b.jpg And here is the data:
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/google-trackbacks-2_zps2861fa17.jpg But why is not showing up in Network referrals? Thanks in advance,
David0 -
How long does Google Analytics store data?
Hello All, How long analytics keep the data for one website? at least two years at least 25 months other I guess that they guarantee at least 25 months, but it might be more.
Reporting & Analytics | | CommercePundit
Anyone has any other suggestion? Thanks,0 -
Google Analytics Organic Search Keywords Suddenly Displaying FulL Urls
In my Google Analytics, the top keywords for Organic Search are suddenyl displaying full URLs. For example, now the third and fourth keywords are http://www.domain.com/highly-specific-URL. These have all started recently around the same day, July 12th. I've checked back, and we've made no internal changes to the site around that time that could affect this. Any thoughts on this? Thanks! P.S. It might be related to rich snippets, but I cannot tell at this point.
Reporting & Analytics | | 10SL0 -
Google Analytics and DNS change
Our new alumni application is going be tested at domain uva.imodules.com . We are going to collect traffic data with a Google analytics account number UA-884652-XX. So going to uva.imodules.com/myPage.html would send its data to Google Analytics with that account number. Then when it is ready for production we are going to just change the domain name of the application and switch the DNS over to dardencommunity.darden.virginia.edu . So going to dardencommunity.darden.virginia.edu /myPage.html would send its data to Google Analtics with that SAME account number. Aside from having the testing domain data in the same profile are there any other issues/problems we may run into?
Reporting & Analytics | | Darden0 -
Google Analytics traffic hijacking?
Ran into something interesting a week ago - the same Google Analytics code was installed on two different sites by accident. The account was reporting traffic from both domains. Haven't found a definitive answer on how to stop this yet if it were to be used maliciously?
Reporting & Analytics | | khemistry0