Google Analytics Not Properly Attributing Goals
-
My GA has been working fine for years and is now suddenly attributing 100% of my goals/conversions to a "referral" source. In this case "crm.zoho.com". (see attached url)
Our contact form is a zoho CRM form. When prospect fills it out online, it dumps them to a thank-you page and the conversion is counted.
That all works just fine, but it is not attributing the conversion to Organic or PPC or Direct as it was a month or so ago.
I'm not sure if this may be the cause, but I was cleaning up GA about a month ago, deleting some filters I didn't think I needed any more.
Thank you for your help.
-
Thanks for the update! Glad that solved it.
P.
-
Paul,
I added crm.zoho.com to my exclusion list and now things are being properly attributed again. Thank you so much.
-
Thanks guys. I'm very sorry for the slow response. It's been insane time as I was preparing for CES - and now it's finally over. I'll see if I can get this fixed today and report back.
-
Agree with Martijn - you almost certainly had crm.zoho.com in your "Referrals Exclusion List" in the past and have since removed it. I'm bettign that when the visitor clicks to fill the form, they are leaving your site ofr a page on zoho that contains the form, then being returned to your site after completion.
Because the Zoho page doesn't contain your Analytics tracking code, GA sees the session ending with the click to the form, then a new session starting with a new source when the visitor is "referred" back from the zoho page to the main site.
Does that make sense?
Paul
-
Hey!
So the filters might already be a big red flag for me. Can you look back in the change history to see what they're doing. Usually filters can have a very big impact on how things are being reported eventually. In the last month I haven't heard more rumors about them changing the way they deal with traffic sources & channel reporting so this would be my first bet to look into. Has anything regarding referral exclusion been changed as well lately?
Martijn.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics SEO Queries Not Showing
Hi All, This might be a silly question, but for all the properties I monitor in Google Analytics, I'm now showing no data for SEO Queries under Acquisition for the past 6 days. Normally I would expect a few day delay in queries, but nothing for 6 days is somewhat peculiar especially as it was functioning fine prior to November 12th. Does anyone have insight into what might be going on? Thanks! URaNMa3
Reporting & Analytics | | amichaels0 -
Site account in Google Analytics
Hello I have a question about my site account. On 2014, during a week, my ID tracking of Google Analytics was removed of the site, in this period the volume of users and sessions is lower than the other weeks. But I don't understand why are the sessions and users still reporting during this period without ID Tracking
Reporting & Analytics | | Arkix0 -
Google Analytics Custom Alert For Goal Completions?
Hi currently setting up custom alerts for a website. I want to do a custom alerts for when goal completions decrease or increase by a certain % e.g. 20% as shown in the third example from this Moz Article back in 2012 - http://moz.com/blog/7-essential-google-intelligence-custom-alerts-that-keep-me-sane However when i go into my GA account the only options seem to be for when the goal completion conversion rate % drops. I could use this, but i rather do just based on completions rather than %. Any ideas on how i can do this? Thanks.
Reporting & Analytics | | MBASydney0 -
Goal Totals in Google Analytics
How do I get a cumulative tally of all the goals reached in google analytics? I've been using the percentages currently, but I was wondering if there was an easier way. Thanks
Reporting & Analytics | | OOMDODigital0 -
Google Analytics is not showing me eCommerce Section Details for My Online eCommerce Website!
From Last few days we are not able to find any details from eCommerce section at Good Analytics account for our eCommerce website i.e order detail, Price e.t.c. Please any one can suggest proper solution for this query?
Reporting & Analytics | | yuvastyle0 -
Google Analytics - In-Page Analytics
I had a strange thought waking up this morning, and was curious to hear other people's opinions on it. In Google Analytics, under Content > In-Page Analytics, Google shows what links on your site pages get clicked and how many times plus other metrics. Do you think they use that data for ranking back links so-to-speak? What I mean is, say I had a back link to my site on example.com, and example.com had google analytics installed. Google can see through google analytics whether my link has been clicked on. Say that my link gets no clicks, do you think that Google would use that metric against my site deeming it "not popular" or "not a good resource", even if example.com was a very popular site? And it could work the other way. Say my link got thousands of clicks on example.com, do you think that Google might use that to promote my site? I couldn't find any other discussion on this anywhere, so am not sure if people have already thought about this.
Reporting & Analytics | | THB0 -
Analytics goals & funnels - troubleshooting 100% proceed to next step
As you can see from the screenshots, 100% of the visitors in the checkout proceed from step 2 (Delivery Date Selected) to step 3 (Enter Delivery Details) - this sample is a month, but this applies going all the way back. Can you tell me if some RegEx is missing from the goal set up? Thanks fEXtD
Reporting & Analytics | | jdeb1 -
Can you get local search numbers/traffic out of Google Analytics?
With Google's new local search I am more curious as to market penetration on keywords that are now localized to my different US cities. I understand that you can separate out Google traffic based on regional Google domains, but I am curious if there is an effective way to separate out searches and keywords based on a my local US Metros? If google cannot do this, any recommendations on products that can? Thanks.
Reporting & Analytics | | Thos0031