Two Google My Business accounts for two companies at same address
-
I have a client (flat roofing) with two registered businesses both of which are based from the same address, upon trying to create a new GMB account for the second business, it was immediately suspended by Google. So somewhat unsurprisingly one address one business, but is there a way around this?
-
My pleasure, Simon! So glad I could help.
-
Thanks Miriam, amazing answer, yes I tend to agree. But i think yours is the definitive answer here. Thanks very much for taking the time to help.
-
Good morning, Simon!
Thank you so much for providing these key details. So, on the face of it, yes, Google has likely acted with suspension because the two listings share the same general category, address and phone number. They likely believe this is a single business attempting to create spam listings for its different services, which is not allowed. In other words, they think your client is one business which offers both flat and thatched roofs, and while the roofing types are quite different, the business has signaled to Google that it really may just be one entity offering a variety of roofing.
The only surefire way to resolve this would be for the company to operate out of separate staffed offices with separate phone numbers, as well as separate websites. I would not be confident that you can convince Google to reconsider the suspension without this. This is actually a very interesting case, because roof thatching IS such a specialty business. Google could well have let this slide had the phone numbers been unique, but, given that the business didn't take this approach, they are in a pickle now.
So, your path at this point, as a marketer, is to see if the business has the resources to open a second, totally distinct business. If so, then you can start over again with the citation building process for them. If not, you may be better off telling them to combine the two websites into one, representing a single business with multiple roofing styles represented by a single Google Business Profile with multiple categories and good service menus.
-
- yes both roof related one is flat roofing one is thatched roofs, but very similar.
- same phone number I believe
- separate websites...
- both legitimate separate registered businesses
- just a suspension, but have asked for a review.
-
Hi Simon!
Some questions:
-
Are both of the businesses that the client is running in the same business category? Are they both roofers? If not, what is the model of the second business?
-
Are they both using the same phone number, or unique phone numbers?
-
Do they have separate websites or the same website?
-
Are they legally registered as unique businesses with county/state/fed credentials?
-
Did Google provide any messaging regarding the suspension?
-
-
No Im pretty sure not, interesting though I hadn"t even noticed the GMB shortname yet...
-
Could it be related to this?
https://www.seroundtable.com/rumors-shortnames-google-my-business-suspensions-27861.html
-
Thanks Tim thats good too know, from what I had seen so far it seemed to be assumed that Google will not allow two GMBs at the same address, when my client set up the second listing, it was instantly suspended by Google, its god to know that its possible, nearly everything Id read had said Google is set against it.
-
Where I work we currently have two profiles for the same address and we have not been penalised. Have you made sure the account content is totally different and also verified the listings?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best address to use on Google business listing for youth sports program
Hello, Moz Community! I'm helping a friend with some local marketing for his youth sports program. He trains his kids at a community center and a public park where court times are managed by the city. His address in his Google business listing is currently the community center, but that is shared with multiple businesses including the community center itself. I know he needs an address that is unique to his business, but he lives outside of the city in which his program is located. Our goal is to boost exposure in the city in which his program is located. Since 1) his business address is located outside of the city in which he conducts business and 2) the addresses at which he conducts his business is utilized by multiple businesses including the actual property owner, what options do I we have for an address that Google will recognize as valid and won't cause ranking issues? If there is nothing we can do in the current situation, what are steps we can take to address this issue for his business? Thanks a lot!
Local Listings | | Tony_GP0 -
Does a lot of Google Business Account create website SEO keyword spam?
Hi, I have an SEO client from Abu Dhabi and when I handover the project - they got only one Google My business page. One month after SEO keyword rankings found to be great. However, from last week onwards, I have noted keywords ranking is dropping.When I checked with their map - one of the keyword map rankings also lost.When I cross-checked their listing - it has been showing -they listed 8 Google my business verification.Using the same website and same phone number - just to make their presence all over Abu Dhabi.My question is -does this affect SEO keyword ranking?
Local Listings | | Navya12340 -
Local Recreational Marijuana Dispensaries Disappearing from Google Maps when Plurals used.
This is the second time I have posted this question and never got a satisfactory result. I have an SEO client in Tacoma Wa and when you type (Dispensaries Near Tacoma they are in the Top 3 snack pack and the Google maps shows 20 other similar businesses. However, when you search (Dispensary Near Tacoma) only 3 or 5 recreational marijuana shops show up and my client disappears. Someone earlier suggested it could be because of the categories selection, but that can't affect ALL the other shops and like I said it happens in other cities. for example Dispensary Near Olympia vs Dispensaries Near Olympia. I have the full write up and pictures and diagrams on my blog. Please HELP! This could affect your future clients also. https://isenselogic.com/local-business-disappearing-on-google-maps-when-plurals-used/
Local Listings | | isenselogic0 -
How to Have Multiple Listings appear on Google maps
Hi my client has two locations for his restaurants: Me Gusta Tacos He wants to have both his locations show up in the map pack, which they currently do when you type in Restaurants, Dinner, food near me etc... However, when you google Me Gusta Tacos the Google listing shows up on the right for one of his locations, but there isn't a Map Pack for his two locations. I wasn't sure if a map pack only shows up when there are 3 or more locations, for instance, a chipotle which I added an image below to compare too. HGOgln5 Jgdoi4Y
Local Listings | | Sociable_Bistro0 -
Local Business Audit Help.....
Hello Every one, I recently got a big project for cleaning up some old listings (around 120 locations), witch means to claim and delete them, as you guys know most of the directory's don't give the option to delete the listing after you claim that. I am trying to figure out the approach for something like that.......considering time consuming and efficiency! any help will be appreciated!! Cheers
Local Listings | | steve2150 -
UK aggregators of local business data
Hi Guys, I have signed up for Moz Local and I am looking for UK aggregators of local business data to help build my search. Can anyone recommend a source?
Local Listings | | SEM_at_Lees0 -
Does embedding Google map help local SEO?
Hi I am curious if adding a embedded Google map to a footer helps for Local seo? Thank you
Local Listings | | Berner1 -
My website is not ranking on google.
My website is not ranking on google. I use a SEO company and it has been more than 2 years and there has not been any improvement. I would like some pointers. My website is http://www.myperfectsmilesdentistry.com. Any help is appreciated
Local Listings | | ragster0