Two Google My Business accounts for two companies at same address
-
I have a client (flat roofing) with two registered businesses both of which are based from the same address, upon trying to create a new GMB account for the second business, it was immediately suspended by Google. So somewhat unsurprisingly one address one business, but is there a way around this?
-
My pleasure, Simon! So glad I could help.
-
Thanks Miriam, amazing answer, yes I tend to agree. But i think yours is the definitive answer here. Thanks very much for taking the time to help.
-
Good morning, Simon!
Thank you so much for providing these key details. So, on the face of it, yes, Google has likely acted with suspension because the two listings share the same general category, address and phone number. They likely believe this is a single business attempting to create spam listings for its different services, which is not allowed. In other words, they think your client is one business which offers both flat and thatched roofs, and while the roofing types are quite different, the business has signaled to Google that it really may just be one entity offering a variety of roofing.
The only surefire way to resolve this would be for the company to operate out of separate staffed offices with separate phone numbers, as well as separate websites. I would not be confident that you can convince Google to reconsider the suspension without this. This is actually a very interesting case, because roof thatching IS such a specialty business. Google could well have let this slide had the phone numbers been unique, but, given that the business didn't take this approach, they are in a pickle now.
So, your path at this point, as a marketer, is to see if the business has the resources to open a second, totally distinct business. If so, then you can start over again with the citation building process for them. If not, you may be better off telling them to combine the two websites into one, representing a single business with multiple roofing styles represented by a single Google Business Profile with multiple categories and good service menus.
-
- yes both roof related one is flat roofing one is thatched roofs, but very similar.
- same phone number I believe
- separate websites...
- both legitimate separate registered businesses
- just a suspension, but have asked for a review.
-
Hi Simon!
Some questions:
-
Are both of the businesses that the client is running in the same business category? Are they both roofers? If not, what is the model of the second business?
-
Are they both using the same phone number, or unique phone numbers?
-
Do they have separate websites or the same website?
-
Are they legally registered as unique businesses with county/state/fed credentials?
-
Did Google provide any messaging regarding the suspension?
-
-
No Im pretty sure not, interesting though I hadn"t even noticed the GMB shortname yet...
-
Could it be related to this?
https://www.seroundtable.com/rumors-shortnames-google-my-business-suspensions-27861.html
-
Thanks Tim thats good too know, from what I had seen so far it seemed to be assumed that Google will not allow two GMBs at the same address, when my client set up the second listing, it was instantly suspended by Google, its god to know that its possible, nearly everything Id read had said Google is set against it.
-
Where I work we currently have two profiles for the same address and we have not been penalised. Have you made sure the account content is totally different and also verified the listings?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Creating multiple GMB listings same address?
Hi Guys, We have a medical centre which has different services like medical, dental, pathology, mental health and 3-4 other services. They are all at the same address within the medical centre. Currently, we have a GMB listing just for the medical centre. But we're looking to create separate GMB listings for each service. I was wondering if anyone has done this before and can speak from experience of the pros and cons of doing this? It seems we will have a lot more GMB listings to manage, but we should benefit more from relevant GMB searchers and this will improve our visibility. Cheers, Mark
Local Listings | | brandonegroup1 -
My Company Doesn't Appear in the Search Results on the Right When I Search for It
Hello, I just found that one of my companies (iFix Appliances) doesn't show on the right in search results when I search for it. I found it accidentally, I just wanted to check if it shows Request a Quote button as recently I enabled messaging on GMB. Yet it's not there at all. Could you please help me figure out what happened and why it's not there? Is something wrong with its GMB listing? I have two locations so I created 2 GMB listings for one company. Is this something that might have caused the issue?
Local Listings | | VELV1 -
How has the MOZ community used the new query data from Google My Business?
Our team has been diving into the wealth of knowledge that the Google My Business query functionality has created for us. In an effort to start the conversation on best practices, we're interested to hear how the MOZ community has used this data. Excited to hear how the community is using the data!
Local Listings | | ReunionMarketing1 -
Google Knowledge Graph Carousel
Hi - I am trying to get on the Google Knowledge Graph Carousel. I've set up G+, YouTube, Consistent NAP, local business schema, etc. but still have not been featured. Can you please help me figure out why I cannot get a carousel feature. Please help me determine what I am missing.
Local Listings | | mmmeans0 -
Has Google Local search algorithm changed in the last 6 months?
My organic search results have increased, but I noticed that my Google local search results have dropped drastically. I haven't changed anything on the local side. I consistently get reviews. In my industry, I have more reviews (all 5 star) than anyone else. It actually shows weird results, like competitors that have no reviews and don't even have all of their information filled out. It is even showing competitors that are out of business. I have a lot of citations with the same NAP. I use Moz local for this purpose as well. So, I am wondering if the algorithm has changed and if I need to update my profile to match it. Thank you in advance!
Local Listings | | CalicoKitty20000 -
LOCAL CITATIONS - SHARED ADDRESS, DIFFERENT BUSINESS ENTITIES, DIFFERENT PRACTICTIONERS
I am trying to to boost my clients online presence through Local Business Listings but am running into a few issues that I would like to get some feedback on. First, I will provide some background information and then provide my questions that I am seeking feedback on! Your help is greatly appreciated. **BACKGROUND INFO: ** Client has little online visibility and is looking to optimize his Local Business Listings to boost his online presence. Client is a Chiropractor that just registered his own business, has a unique local phone number, his own website. The facility that the Chiropractor works out of is a shared office space, known as a "Wellness Center" This facility has other chiropractors, doctors, & massage therapists who fit the same criteria as my client. I understand that in order to qualify for a local business listings your business must meet **CRITERIA. **This is the only one he does not meet, but the way the businesses are ran, it seems like to me that he should be eligible for local business listings. Have a dedicated physical street address (not a shared address, PO box, or virtual office) I don't understand why a shared address isn't allowed. This seems pretty legit to me. And is similar to a Doctors Office with multi-practitioners but slightly different because they each have their own business not all working for one business owner. All working for themselves. Everyone recently moved and joined this wellness center. Everyone generates their own leads and clientele. One thing to note is that no other business in the wellness center currently has optimized their online presence using this address. But address is present on other business owners websites. If my client uses this address and builds his local listings, is there a chance he can get penalized if the other business owners build their business listings on sites like, yelp, yellowpages, google maps, citysearch, etc. What are the chances of him getting penalized/the entire shared office being penalized due to this shared office space. Your feedback is greatly appreciated! Thank You
Local Listings | | InternetRep0 -
Anybody know of a way to speak directly to a Senior Level Associate in the Google Maps Dept?
I have a client who's Places listing is marked as being permanently closed (has been for three weeks). We were ranking in top spot on local for 2 years +/- and now nothing. Nowhere. Where we do show up, it says permanently closed. (They are not closed). This is the response I received: "After investigating your problem, we've found that it is being caused by a technical issue and our engineers are pursuing a resolution. At this time, they do not have an estimate on when the issue will be resolved, but please know that they are actively working on improving the Google Maps and Google+ Local experience for our users." This was three weeks ago. Here is listing: https://www.google.com/maps/place/The+Davis+Law+Firm,+LLC/@35.0796228,-106.6070767,17z/data=!3m1!4b1!4m2!3m1!1s0x0:0x4750748d0724dd7c?hl=en Any suggestions?
Local Listings | | jasonleerogers0 -
Google won't index my site?
Hi, I've just signed up and am new to SEO. I placed my site live around mid December 2013. Initially I got 2 pages indexed but now not even they show up for site:www.traditional-cleaning.co.uk. According the Moz analytics I have 3 pages with duplicate content which are: http://traditional-cleaning.co.uk/http://traditional-cleaning.co.uk/index.htmhttp://traditional-cleaning.co.ukProblem is I have no idea how to fix this, don't know whether Google isn't indexing my site because of this and generally am a bit stuck! Can anyone have a quick look at my site and give me a push in the right direction?
Local Listings | | EdwardoUK0