Google Map Disappeared
-
We had a client call and report that the information in the right-hand map of the SERp for their company name was presenting inaccurate information. I immediately reported the issue through Google and two days later it was fixed and the information was appearing correctly!
The following week, we created a Google My Business page for the same client to help boost their presence. Now, when typing in the same general query as we did for the previous-mentioned work, the map is not showing up at all! The map does appear when I type the company name with city and state, but not only the company name as before.
The listing has been verified with the Google postcard code, etc. Any insight or work arounds on this would be immensely appreciated!!
-
Thank you for your insight!
-
Hey Kevin,
I'm so, so sorry that this thread fell off my radar. I'm normally alerted to responses on threads, but somehow overlooked this one. My apologies! From what you've explained, I strongly suspect that your client may have a trust issue going on with Google. With the old office information out there on the web, you may be dealing with a multi-listing or duplicate listing scenario that could be shaking Google's faith in where the business is actually located. What likely needs to happen here is a complete audit of the client's history, citations and Google presence to figure out if there is mixed data out there sending confusing signals to Google. There's not going to be an easy answer to this, unfortunately - it's going to require a good Local SEO sitting down with the data for this particular business and going through it, troubleshooting. Best case scenario - there aren't any problems and it's just going to take time for the map to appear again, but worst case scenario - old records are adversely affecting the business' web presence in a variety of ways that need to be discovered and remedied, one by one.
Hope this helps a little! Sorry not to be able to be more specific.
-
No. They did not have a Google+ listing previously. It was showing their company name, but in a different city (where they had done work previously) and with an incorrect phone number.
-
Hi Kevin!
So sorry to hear you're having this headache. I'm a bit confused about some elements of what you're describing. Didn't the client already have a Google+ Local page if they were appearing with a map in the right-hand Local Knowledge Panel? Could you accidentally have created a duplicate listing?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google is surfacing non-urgent care facilities for urgent care searches on Google Maps. How can I fix this?
I work for a large healthcare system in Utah. Google Maps is showing one of our non-urgent care clinics on searches for our branded urgent care locations ("InstaCare" is the branded term). From what I can tell, the only reason this is happening is because of a global footer on the clinic's website that links back to the urgent hub (see Imgur link for what I mean). Here's the clinic's site: https://intermountainhealthcare.org/locations/south-sandy-clinic/ Is there any way to get Google to stop doing this? Short of deleting the link in the global footer, of course. That's a no go. Thanks in advance! 5S4Jalw.png?1
Local Listings | | Marty_at_IHC0 -
Tracking Google Local Click-Thrus (Maps)
We've expanded our business to be in multiple cities. We are tracking our local rankings in each city and have Adwords campaigns for those cities with location extensions. We have a separate contact page for each city but haven't setup landing pages for each city which would be fairly tricky as our services are identical for each city. So really the landing page would be almost identical to our home page content with maybe a photo of the city and the city's name thrown in here and there - definitely a risk of duplicate content detection. What I'm wondering is if anyone knows if there a Google Analytics report we can run to show us links from our Google Places for Business Listing segregated by location? My guess is that we would need to make each URL for each Google Places listing unique to that location, like http://www.oursite.com?{name of city} Or is this not even necessary by using some report settings in Google Analytics? -- update -- Well this is a 7-year old article but I suspect it might still basically hold true? In other words, it's not easy and straight forward. What I'm wondering is, if I use the ?{cityname} URL only in my Places listings URLs, well, let's make it ?place={cityname} then really all I need to do is run a report filtering by URL contains ?place= Can it really be that simple because if it is, then this old article and others like it seem to be really over complicating the strategy for simply seeing your googe places listing traffic in total and by location? https://moz.com/blog/tracking-traffic-from-google-places-in-google-analytics Furthermore, if we plan on eventually building home pages for each location, maybe the better URL structure would be mysite.com/places/{city name} and just do a 301 to the home page until the custom page is built. The big question then arises if we are only using this URL in our Google Places listings does it have any farther reaching effect on Google's organic view of our website? In other words will it try to add a unique Google Places URL to the organic results database? Will it cause a suspension of the Google Places listing? If we create the URL as an alias to the home page instead of a 301 will it risk dupe content penalty. Wait a sec... if we use a 301 won't that render tracking in Analytics useless as it's only then going to count the pageview for the home page and not the original URL, right? I guess we could use an alias and then in the robots.txt dissallow indexing of any URLs with /places/ ? Now I think I'M over complicating things. Seems like the best/easiest/safest method is to just a ?place={city name} to the Google Places URL. Then once we have unique places landing pages, just go update the URL in all our places listing.
Local Listings | | Wizkids9640 -
Google business listing For more then one location
Hi there, I am Newbie to SEO, So please Help me come out From this Query, I have Client Who serves @ 4 Locations. I have Registered main Business Location in Google business listing , But What if i Do, if want to add My Other 3 Locations With Different Address?? as Website, Business Name, Same, So, I am Little bit confused, What Step i can do to make that Other 3 Listing on Gbl too??? Thnx in advance,
Local Listings | | pooja.verify07
Rohit.0 -
Increasing positions in local maps
Our team is working with a small law firm and we haven’t had as much luck increasing their local visibility for those key terms that they would like to rank for: Santa Barbara accident attorney/lawyer injury attorney Santa Barbara wrongful death injury lawyers serious injury attorney Santa Barbara We’ve currently got an 87% on Moz Local, 12 5 star reviews on Google+ and are working to raise the bar, however the client is unhappy not being on the top 3 - there are also instances where firms with 0 reviews, non verified G+ pages who rank higher than them. They lost a lot of links when they moved from a large marketing firm specializing in working with attorneys to our firm, which could be a factor. Although we’re gaining ground, they are considering going back as they only want the results - and I don’t blame them. Would appreciate any tips, thoughts, or advice so we can help this client.
Local Listings | | DougHoltOnline0 -
Our satellite office isn't showing up on Google maps. How can we add it?
We are trying to include maps to our locations on our "Contact" page, and in taking these maps from Google, we came upon the following issue: We have Google+ listings for several of our satellite offices, which are set up through Carr Workplaces. When we look on maps, we can only find the Carr Workplace listing, rather than the listing for our business at that location. Obviously, we don't want to display the map that way on our own page; we want the map to show our business name. I realize that Google only wants fully-staffed businesses to be displayed on maps, and so whether or not we belong there is up for debate within our company. That said, we'd like to know how to make the maps listing work regardless. Thanks!
Local Listings | | ScottImageWorks0 -
Google maps listings
Hi all, I just wondered what determines the company listings that are displayed in maps. From what I can see any businesses highlighted in these lists have optimised Google Places pages and it doesn't seem to be based on general ranking as these lists seem different to the general SERPS. Any thoughts at all appreciated. Pls see attached image. Also, is there anything other than optimise your Places listing that might help ensure you are seen in these results? IUK871m.jpg
Local Listings | | davidmaxwell0 -
How to appear on Google Maps
We have a Google+ Local page, however, we are not appearing at all in Google Maps when searched for relevant keywords, such as Tax Accountant Dandenong (for google.com.au). What can we do to make sure that our business appears on Google Maps when relevant keyword phrases are searched?
Local Listings | | Gavo0 -
Structured Data in Google Webmaster Tools
Have noticed a significant drop in structured data items and pages on GWT in the last one week. We have not made any changes and can still see that we have the rich snippet implementation in place across our site. Has anyone else noticed this drop? What could be possible reasons for the same? On 8th July we had 646,801 items showing up on Structured Data, which dropped to 227,529 on 11th July and 66,161 on 14th July 2014!! TIA Asif
Local Listings | | prsntsnh0