My Google Places get mixed with another similar business
-
I'm having this issue with the keyword "miami printing" raking local for Miami, FL.
My website is miamiprintingfl.com and part of my listing, photo, some reviews and etc, belongs to another listing miami-printing.net that last domain is not working at all.
Is there anyway to solve this problem?
Thank you
Here my listing link:
And the other website that google its getting my listing mixed:
-
Thank you Rafael. That's kind of you and good luck! If you do end up having to start a Google Places Help Forum thread, I'd title it:
"Customers Getting Lost Going To Old Address"
I think that just might get personal attention from the forum's top contributors.
Buena suerte!
Miriam
-
Miriam, you are the best!!!!
I appreciate your help on this local and organic, I hope Google will solve this issue soon because new clients are getting lost with the old address on organic and wrong phone number on places. OMG!!!
Thank you
-
Hi Rafael,
I'm sorry to see from this thread and from the other one that you are having so many problems with your business right now. What a headache for you!
When you say you 'fill that out' do you mean you filled out a form in the 'report a problem' process or did you actually open a thread on the Google Places Help Forum asking for help? Normally, opening a thread on the forum does not result in an email to you, so I believe you are probably referencing the 'Report A Problem' process and not the forum.
As things stand right now, you have let them know of this issue and they are asking you to hang on while they review and respond to the situation. If you do not see resolution in about 6 weeks on this, then open a thread in the Google Places Help Forum. Here is the link:
http://groups.google.com/a/googleproductforums.com/forum/#!forum/maps
In this thread, you need to describe the situation and that you went through the 'Report A Problem Process' six weeks ago and that you did not receive an email from Google after the first one and that the situation isn't resolved.
Hopefully, though, Google will resolve it before then. Good luck!
Miriam
-
Hello again Miriam,
On Google Places Help Forum they only ask me a few questions about the wrong number and good number, I fill that out, and I get this e-mail:
Thank you for contacting Google. We may follow up if we need further
information. Otherwise, we appreciate your patience while our team reviews
and responds to inquiries in the order they are received.Once our investigation is complete, we'll reply with actions we've taken
and instructions for next steps.Regards,
The Google TeamI did it OK or there is another place to do it?
Thanks
-
Rafael,
I think your question is worth opening a thread on in the Google Places Help Forum. It sounds like you are dealing with significant merging.
Miriam -
I receive a similar e-mail too, they remove the other listing from places because that business was closed and I can only see my listing. But still mixed, I uploaded like 4 pictures but still showing the old picture from the other company, now also it's showing their phone number in my listing so when customers call get to a disconnected phone number, that's crazy!!!
-
Rafael,
I just received this from Google:
From: Google Mapsnoreply-local-issues@google.com/noreply-local-issues@google.com
Subject: Google Maps Problem Report - Action taken
Date: March 14, 2012 10:58:34 AM CDT
To: RFisher@DrumBEATMarketing.net
Hi Robert Fisher,
Thanks again for sharing your local expertise with other Google users! Based on your edit, we've removed Miami Printing from Google Maps.
Thanks for your help,
The Google Maps team
-
Typically, 4 to 6 weeks. If you do not get results within 6 weeks, you can go to the support forums and report your issue there. I think, given what I have seen in the last 3 or 4 months, that it will resolve though.
Another thing is I would go into your places and post more photos, etc. Beyond that, it looked fine. Categories were good.
Let us know in 6 weeks.
Best
-
Robert, thank you I just do what you told me, how long you think google will respond back?
Thank you
Rafael Reyes
-
Rafael,
Here is how you fix it:
First go to edit this listing. Near the bottom right it says Report a Problem. When you do a list of possible issues pops up. Mark the one as not existing or as permanently closed. Then describe the issue. (Do not overdo it here). Just be basic. Mark that you would like to be contacted via email and if you are logged in Google will send an email at some point to that address.
We edit quite a bit in Map Maker, etc. so we will likely be heard. So, I went ahead and did this one as well. Go ahead and do it yourself but please keep it simple. That is important.
Hope it helps,
-
Hello, yes I registered and verified my google place at that location, I got an office there. I used to have a toll free number and I change it for this local number to see if I can rank better.
The reviews you see on my listing are from the competitor listing that get mixed with mine, also the photo showing is also from the other listing. On my back end of my google places I see a different picture and now reviews. And no data at all regarding visits, impressions or etc.
-
Thank you for the quick response, the picture you see on my listing it's from the other competitor listing, also the reviews. On my google place I see a different photo that I uploaded. I'm going to try what you suggest about reporting the photo. Thank you
-
I've had some testy exchanges with our Google AdWords rep over a similar situation involving two hotels with similar names bleeding into each other's mixed local/organic SERPs. Turns out there was a directory listing of one hotel at the other's address that was then syndicated and picked up by many other directory sites: the issue resolved itself within a few weeks of contacting the syndicate.
That said, I'm not sure your issue is totally technical. Do you own the rights to the name "Miami Printing" at that address? Do you have a physical storefront there? You've phrased your question in terms of KW's but Google Places verifies and ranks listings mostly on consistency of business info (phone number, address, & website) across multiple sources including—but definitely not limited to—YP.com, Yelp, Bing, Facebook, Yahoo, etc. Also keep in mind that your "rank" relative to others' in local search is highly volatile and depends on a lot of IP-based factors.
It also sounds like you're talking about receiving reviews and photos intended for the other location. You're likely to continue to run into that problem so long as another business in your area shares your name: Google has no way to verify that its users are reviewing or posting photos of the correct location.
-
Hi,
This happens when you have a business which is very close to your business or when an old business is in the location or when you do a bulk upload and the listing is merged. I recently did a job where we had over 700 locations for one client, several business locations had images from other stores which were old or next door. What you can do is upload your own photos for the location (hard when you have 700+ locations) or you can click on:"Report inappropriate photo"' Hope this helps.
Kind Regards,
James Norquay.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Trying to Merge Google + Local and Google Business Page _ How to?
Hi I have been reading so many posts about merging Google Plus + (Places) accounts and the new Google + Business Pages. I am working with a business who has a verified account in both. How ( and in fact should we try and merge). The old Places page has a review the newly create Business Page does not but is better optimized. Any help would be gratefully received as my head is spinning/ PS based in New Zealand
Image & Video Optimization | | AllieMc0 -
Should I be submitting to Google Places AND Google + Local?
I hear there is a merging between Google Places and Google + but I still see a sign up page for Google Places is live? Could anyone tell me if I should be submitting to both Google + Local and Places please?
Image & Video Optimization | | Clicksjim1 -
Google local listings question
im working with gutter installation company, and we're ranking for all the top keywords in google. the only thing that we're not ranking for is for the map results, for the keyword "gutter ma" since we're located in Springfield ma, i thing Google considers certain areas from Boston, because its more center of Massachusetts, What can i do to improve my rankings in maps for this keyword, because i know it wont work with PO box since i need to confirm an address? Thanks
Image & Video Optimization | | vladraush990 -
Google Places Listing
Hi, I have the following issue. I'm doing marketing for a restaurant. There used to be 2 restaurants under the same owner, but they ended up splitting. Now these two locations are completely different owners. The issue is that the google places listing is currently pointing to the same website. How can I change the website address of this listing without having access to the email that was used to create it? Thanks
Image & Video Optimization | | vlad_mezoz0 -
How to get video content indexed (incl. example)?
Hi, I am currently working with my first client on SEO, and I've been asked (among other things) to help them get their video content indexed by Google. Since this is my first client, and I haven't worked much with videos, I hope I can get some tips. An example of one of their "theme pages" is about studying in Australia. The site is in Norwegian and don't mind the pop-up: http://www.studenttorget.no/australia I would love to get some feedback to what I should do about this page in order to help them get their videos indexed. By the way, they're considering hosting their own videos, and creating a system to keep everything local. Is this a better solution to seo than if the videos are hosting on YouTube/Vimeo or something else? Thanks. Jens P. Berget
Image & Video Optimization | | berget0 -
How do you get links from a photo pointing to a third party site in Google Places?
How do you get links from a photo pointing to a third party site. I’ve seen a number on other Places accounts but I can't figure out how to do it. They had a picture/logo and the url underneath it (instead of it saying 'from the owner' underneath it), when you clicked the photo it took you to the website instead of just a page with only that photo on it. Please see image as an example. I've highlighted the image links below. Thanks in advance for your help 🙂 i0HxK.jpg
Image & Video Optimization | | HICRM0 -
Why is here no extra section for Google Shopping
does really nobody care for the most important search result for shops beside organic result? google shoping results mostly pop up in organic results on 3rd place. Vertical SEO Video, Image, Local etc. etc. is not really Shopping Results!
Image & Video Optimization | | kynop0 -
Does position in local directories effect google detecting citations?
There are a lot of local directories that i have seen google pull citations from. Quite often i see people putting listings in these directories prefixed by several "A"s, so that they will appear on the first page of the list. Just how deep does google crawl through the pages of these lists? will google actually crawl through all the pages? Some of these directories offer paid listings that appear at the top of the directory. We have been considering purchasing some of these paid positions, so that google would be more likely to pickup our citations. In one case i have noticed a directory: shopincities.com do something that spiked my interest. Basically, if you start clicking through the different pages of a category, the site will block you after 3 or 4 pages in. It serves you an error saying that you are not human. In my mind this is to prevent google from fully crawling their whole list, so that the people who pay for the top positions are picked up, and the people who don't pay, even though their profiles are listed there, never get crawled by google. So would you pay for position on these directories? here are some examples: http://www.shopincities.com
Image & Video Optimization | | adriandg
http://www.411.ca
http://www.goldbook.com
http://www.n49.ca
http://torontodirect.com
http://www.yellowpages.com Or would you just throw a whole bunch of A's infront of your business name so you appear on the first page of listings? Or do you belive it doesn't matter how deep you are in the listings, and with enough time google will find it regardless and credit it as a citation?0