Google places is not showing up
-
Hi Mozzers,
I have a client that have multiple franchises nationwide. All of them have their google places accounts serving their area. I have an issue regarding one of them that used to rank in position 2(places ranking). After 2 months ranking so high, it suddenly disappeared. I tried to be patient and hoped it would come back again but nothing happened. Since this account was under a master account (with many other places account), I thought it would be a good idea to suspend the one in the master account and create a new one under a unique gmail account. Guess what, it s still not showing up!!
I don't know what to do!
I have reviewed the Guideline and the listing seems to follow the guideline. I may be not aware of a major google update on places though.
Does anyone have any suggestions?
Thanks
Ty
-
Hi Ty,
To be honest, you may need to hire a Local SEO to figure this out one-on-one with you. There are so many reasons a listing can drop or disappear. I will give a few ideas here, but this should by no means be considered as coverage of all the things that could cause this:
-
You've failed to hide the address of a business that Google knows or believes doesn't serve customers at the place of business (i.e. the client has a go-to-client business model like a carpet cleaning company or dog walker). This can cause listings to be totally pulled.
-
You have unknowingly violated a different guideline.
-
The listing isn't actually not there...it exists but is buried so deep, you're just not finding it.
-
The listing has merged with listing of one of the other branches in the business, or with that of a totally unrelated business.
-
Duplicate listings may have caused the listing to drop out of site.
This is just the tip of the iceberg, and as you can see, it's hard to diagnose anything like this without a hands on investigation of the issue.
I do have a couple of recommendations for you to get you a little further along on your path.
- Fill out this Google Form to report the problem:
http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs
- Check out this thread at the Local Search Forum where a business is describing something quite similar. The advice is the same as mine - fill out the form - but I think you might seem some things in this thread that could ring a bell for you in your own situation:
-
-
Hi
The address hasn't changed and there is no malware on the site. The site is totally fine. I am really wondering why this listing is active but not showing up when 90% percent of the other listings are fine.
Any other thoughts!!
Thanks
-
Hi,
Has the address or any core information been changed? if so, could take up to 30 day for it to reappear. Also I would check Google Webmaster Tools to see if the site has malware.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How do you deal with Google knowledge graph showing competitor for a generic query?
Search for keywords like criminal defense lawyer detroit or criminal defense lawyer detroit mi and Google knowledge graph is highlighting one competitor. No maps results are shown. How have others dealt with this situation? I know others have noticed this too: http://www.webpronews.com/sometimes-googles-knowledge-graph-highlights-brands-for-generic-queries-2013-10
Image & Video Optimization | | AdamThompson0 -
Google Places Images
Hi, i recently added a image to google places listing uploaded via the google places dashboard. It was uploaded about 3-4 weeks ago. The image is exactly 1024x1024 in size. I'm not sure whether google is not displaying it because its too big, or because it takes a while for google to start showing images for places listing. I was reading it can take up to 6 weeks. I don't want to have to wait 6 weeks, then find out the reason why the picture wasn't uploaded was because it was too big. Any suggestions on how i can find out which one is the case? Thanks, Matt
Image & Video Optimization | | Mattcarter080 -
Anyone notice significant impression drops in Google Places on February 20th?
We've read reports, heard from colleagues and some of our clients have experienced a drop in impressions starting on February 20th. Going from an average of 500+ impressions to 10-30. Anyone else experiencing this?
Image & Video Optimization | | WrightIMC0 -
Google only posting some reviews?
A doctor of mine recently complained that his patient went on to his Google+ Local listing and submitted a review, but it never showed up. The patient can see it on his own page, but it's not viewable publicly. Any ideas or posts you've seen about this? Thanks! Tom
Image & Video Optimization | | TomBristol0 -
Google Places Verification
Sometimes you can verify and claim a Google Places listing via phone, other times they will only send a post card. ANy reason why? Is it lack of trust to verify via phone or old dulpicate listings? Post card is just so unreliable. ANy way to "force" a phone verification?
Image & Video Optimization | | Reportcard0 -
Google Places for Mobile Businesses in many cities
How do you set up Google Places account for mobile businesses where the drivers get calls from their homes and service customers in their respective cities? The problem is, the drivers don't want to list their home address as their business address, yet they still represent a service for a particular city. Any ideas?
Image & Video Optimization | | ocsearch0 -
Google Images
Hi, I'm setting up a Barcelona guide as a hobby: barcelonacitybreak.com. Naturally I take care to use good alt-tags, checking Google images I see one of the photos I took listed as number one: "hibernian bookstore barcelona". There is no doubt that this is the photo I took myself, but when I place the mouse over the photo the origin is listed as:http://www.auladirectiva.com/. What is even more worrying though is that when I press the image I automatically download this: "Antispy 2011" from http://protectionxpscannermaster.com! Evidently some kind of "anti-virus" program. How is this possible?
Image & Video Optimization | | vibelingo0 -
Will linking to my citation sources help google recognize them / credit my places account?
Or will those sources be discounted by google then similar to how google discounts link exchanges? I have noticed some pages, like mapquest, don't really have a directory, so google might not be aware of their content unless it is linked too??? In this type of a case, would it help to link to mapquest's search results? then the citation will get picked up by google? Example: http://www.mapquest.com/?hk=6-i30tP49i
Image & Video Optimization | | adriandg0