Citations have dissapeared from places listing
-
This site citations have dissapeared from the 'more about this place' and looks to have effected the maps ranking by dropping the listing a few places:
The citations that have been removed are:
http://www.truelocal.com.au/business/stella-settlements/burswood
http://www.hotfrog.com.au/Companies/Stella-Settlements
http://www.yellowpages.com.au/wa/burswood/stella-settlements-13951907-listing.html
(all of these are listed on other competitors citations currently)
(also the places page is using the reviews on Truelocal.com.au listing above which is strange)
Do you know why these citations listings have been removed, however these have not been removed on competitors places pages by Google?
thanks
-
Google has changed the guidelines for this many times. From what I understand, you need to have one listing for the company (for example, if it is a hospital or an attorneys office... or in your case a real state office). Then, you need to have individual listings for each person in that office (doctor so and so.... attorney so and so... realtor so and so). Hopefully each of you have individual numbers or extensions; or Google may try to merge the listings. I have done this before for a dental office and all worked out fine for each individual dentist as I followed the guidelines.
-
Ah that makes sense
This could be a problem for our listing too actually as we're in a big complex with many businesses.
-
Now the question is what to do about that! I'd love to know the answer. It's against Google's TOS to add something like, "Office #1" or "Suite A" to make the address different.
The way I understand it is that if multiple people share an office they're only supposed to have one listing.
-
thanks Dunamis. I see that could be the issue here as there are 3 businesses in the same office here, which could be the reason for loosing the citations on the places page.
-
thanks for the response Dejan. - no, it's not blackhat, it's the other 2 businesses in the same office. It's a shared office. - and yes, looks like someone went through to give every single site in the top 20 besides themselves a 1 star rating - I don't see the true local listing in the maps listing
-
Something funky is going on with our places listing as well. I think Google is making algo changes and it's messing things up!
Our listing lost its citations. Then, it was delisted for "not meeting quality guidelines". I stripped the listing of everything that could possibly be causing the issue (including taking a keyword out of the title that actually was part of our business name).
Then all of a sudden we had two listings. Our original listing had 4 citations. The new listing has 122. It looks like the issue was our address. Because we are a real estate listing Google thinks that all of the other agents that we share an office with are the same as us.
I'm still deciding on what to do but right now I'm not doing anything because we are #2 in the serps with our places listing and it's bringing us traffic.
My advice would be to do nothing for a few days and see what happens when things settle. Take a look and see if Google could be considering your address a dup.
-
Hey there,
I can still see TrueLocal but not the others.
The reason could be that somebody has created duplicate listings for this address:
- http://www.hotfrog.com.au/Companies/Stella-Settlements
- http://www.hotfrog.com.au/Companies/Superannuation-Investment-Insurance-Advisory-Services
- http://www.hotfrog.com.au/Companies/Aglink-Planning-Systems
What is this Google Places backhat!?!
I've also noticed a spammer has downvoted this particular listing and what seems to be all his competitors: http://maps.google.com.au/maps/user?uid=201850203609104288979&ptab=1
This is terrible.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Places listings vs other ORGANIC listings
Not sure how to search for exactly the answer I'm looking for, because frankly my question (at least to me) is hard to describe. I will try my best, though! So I have a client who has an audiology business. They are located in Denver, CO. For search, we have them listed in the PLACES portion of the local search results (with the map, phone, address, etc). We saw this as a pretty big win, because its a fairly competitive market. HOWEVER, the client feels like those listings aren't as clicked on, or aren't as prominent as say, a regular organic listing that would have a page title, and description. I am assuming that isn't correct, that if I could only have 1 listing I'd want the PLACES one, but it occurred to me that this assumption isn't really based on any data I have personally read. So my question is two-fold. 1a. Is my assumption about being in PLACES accurate, that that listing is more desirable (even if I could pick which one to get, which i don't think is realistic) and 1b. Has anyone seen or have data that backs up my assertion one way or another. Would love your thoughts! William Smith @williamsmith
Image & Video Optimization | | AudigyGroupDigital0 -
Google local listings question
im working with gutter installation company, and we're ranking for all the top keywords in google. the only thing that we're not ranking for is for the map results, for the keyword "gutter ma" since we're located in Springfield ma, i thing Google considers certain areas from Boston, because its more center of Massachusetts, What can i do to improve my rankings in maps for this keyword, because i know it wont work with PO box since i need to confirm an address? Thanks
Image & Video Optimization | | vladraush990 -
Google Places / Map Results CTR vs Top Organic Result
I have a client who is currently ranking close to the top of the Google Places results for a handful of important local keywords. They have a competitor who is pretty consistantly ranking in number #1 and #2 organic positions, above the Places results. Does anyone know the average click through rates for results similar to these? Do the #1 and #2 organic positions still outperform the lower placed Google Places (with side map) results when the search intent is very local? I just wonder if they are possibly in a better position as-is if people are more likely to use the map or places listings on the SERPs page, rather than click through to another site. Thanks 🙂
Image & Video Optimization | | David_ODonnell2 -
Multiple Businesses at the Same Address - Avoiding Google Places Trouble
I'm trying to avoid problems with Google Places; this is like "address confusion", but is rather "business confusion". We have a gym at a street address with a suite number, and a number of personal trainers who work out of the gym. Several of them have their own websites and their own Google Places pages. 1 trainer has a Yelp account that lists the gym's street address including the suite number, and a Places page with the gym's street address. 2 trainers have the gym's street address on their personal/individual business websites, 1 with and 1 without the suite number. Is any of this going reduce Google's confidence in the accuracy of which business is really at the street address and suite number? What should we tell/require of our trainers in relation to this, if anything? Is there a chance Google will merge the Places pages? Am I paranoid? (Google Places sometimes does at it wishes, to the dismay of several of my clients.....) I do know that there are often many businesses in a building, each with their own suite numbers, and nothing bad happens. But ours is a case of multiple personal training businesses (including the gym: a small personal training studio) all at the same address And suite number. Thanks for any insight or ideas!
Image & Video Optimization | | TheSEOWiz0 -
Local citations | Local search
What is the best way to find local resources to gain reviews and citations from to help with strengthening your position in Google Places?
Image & Video Optimization | | echo10 -
What impact will Google removing 3rd party citations from listings have on citations being ranking factors?
So now that Google are going to remove 3rd party citations from listings, will they still carry the same weight for local rankings or will this be reduced? If so, how much and when?
Image & Video Optimization | | SteveOllington0