My rankings report dates from 10 june. How is that possible since it is supposed to happen every week ?

[suntrails]

My last rankings report dates from   10 june. How is that possible since it is supposed to happen every week ?

[DavidLee]

Ahh yes, those were temporarily removed and you will actually see the detailed changes in your next rankings reports which two of them have already been sent this morning.

Hope that helps!

[JarnoNijzing]

David,

I've just checked my entire spam e-mail box. No messages from MOZ. But what I meant was the rankings reports. For my KBDB campaign I did receive exact rankings with number of improved, declined, stayed the same rankings. But the other e-mails contained a message that a new crawl was completed and that there were new rankings. I did not receive a message with changes in rankings.

I checked if I could send you one of these messages but that wasn't possible due to the fact that I've already deleted those. I'll keep a close eye to the receiving e-mails.

The other stuff I'll just wait for more patiently then.

thanks for your help david.

Regards

Jarno

[DavidLee]

Hi Jarno,

Just our branding and marketing were updated so no software changes yet (not until Moz Analytics roll out to everyone). As for your reports I do see the others completed and emailed to you on the 18th. These also completed and emailed the prior week on the 11th. Let me know if you can find the reports in your spam/junkmail folder.

Our Community Manager Jen Lopez goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. So I'm not sure exactly when you'll be getting the refund - it does take a lot of time for Jen to review all of the accounts. Someday we'll automate it! Until then, just keep an eye out and we'll get that to you as soon as we can!

[JarnoNijzing]

Dear david,
you commented that problems with campaigns shouldn't exist so far due to software changes and everything. Although I do not have any problems with crawls, so far, I've noticed that I haven't received rankings reports with detailed information for the last 2 maybe 3 weeks.

I received one today for my campaign kamperen bij de boer but the other campaigns haven't received them so far.

I have another question. A couple of months ago I received well over 200 mozpoints in a single month. Only when i look at my credit card statements I haven't received the 99 dollar refund sofar. Could you check this too for me?

regards
Jarno

[DavidLee]

Hi Cristian,

I took a look at your campaign and do see the last update was on the 17th, do you remember when you added your keywords? The next update will take place this Friday.

Jarno,

I would like to take a look at your campaigns as well. Our branding changes should not have affected crawls or ranking updates. Let me know what campaigns are not updating and I will get them pushed through for you today.

Cheers!

[suntrails]

Hello Jarno,

I certainly hope it will not take 2 weeks...

Thank you for the response.

Cristian

[JarnoNijzing]

cristian,

i think this is a minor glitch due to the transition the the new moz system. I've not received rankings reports for 2 weeks and now their back so I would give it a couple of weeks for the problem will be fixed.

regards

Jarno