Moz Analytics Beta
-
Just got the access to this, but my campaigns don't seem to be showing. Anyone know why this might be?
-
Yes, we do update you via email once the issue is resolved. If you haven't had an update via email yet, then the engineers are most likely still investigating the issue.
There are also number of reasons that you may be seeing a discrepancy in numbers such as traffic, fans/followers, and engagement that would not be related to a bug. For example, if the site is being shared or even visited through a link shortener, such as bit.ly, we would also not be able to include that information since the social APIs don't follow the redirect and just provide us with share and traffic data for the specific URL. Also, we can only show interactions and fans for public accounts, so anyone who likes a page or a post from a private account would not be included in your metrics, as a limitation of Facebook's API. Also, i
I recommend following up again in the email with any further issues you are experiencing. This will allow Abe, who is managing your ticket, to send that information directly over to our engineers.
Chiaryn
-
Hi Ithvac,
Would be best to send them mail(as issue being serious and technical).. Specially ur question has answered status it might take time they recognize it or even do not check it at all because they are busy in general.. Contacting via mail (help@moz.com) might save some time which is equal to cash most of the time..
Frutiko Team
-
I was wondering if when the engineers do solve the problem, if you are notified via email when they close the case. My number of visits is more accurate, but my social numbers are still off. I just want to make sure I know when they are done working on it so I can address any other issues that occur.
-
Unfortunately, it really depends on what is causing the issue. Most issues can be resolved within the week but I can't make any guarantees on how long it may take to resolve a bug in the system. I'm sorry about that.
-
If a case gets escalated to the engineers how long does it generally take to find a solution for the problem?
-
Hey There,
I am really sorry that you are having some trouble with the data in your campaigns. I'm afraid it is very difficult for us to address these issues through the Q&A forum, so I would recommend that you send an email to help@moz.com that includes your campaign name and account email with a description of the issues you are seeing. That will allow is to investigate the issue directly and forward the information to our engineering department so they can get your campaign information updated.
I look forward to hearing from you there soon.
Chiaryn
Moz Help Team -
it crawls my campaigns ,but the data isn't accurate and when I try to look at certain things, like pages with highest page authority, it will say updating check again in 24 hours. I also added my fb page to social and it hasn't imported my number of fans or anything, all it shows is visits from people on facebook. I'm still looking for suggestions or a proper solution!
-
Hello there,
Any change?
Did u got ur all campaigns at Moz Analytics?
-
Mine migrated within 24 hours. You might want to start a new thread and hope for an answer from support.
-
How long exactly, mine show up but it isn't legitimate results. The 24 hours thing has been displayed for nearly 3 days now. Anyone have any clue on this?
-
It takes some time to appeare.. But eventuially all your compaigns will be moved(it happened to us that way)
Frutiko Team
-
My campaigns are showing now, but will take 24 hours or so to populate with data. Just got to wait a bit longer.
-
Got same issue, got all excited then confused, still not as rough as seeing nearly 10,000 errors on my site though lol
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is the Moz on-page grader going to start grading mobile-first as Google does?
I wonder whether this has been taken into account yet or there are any plans to in future.
Moz Bar | | mybuilder1 -
External Links not showing in MOZ?
Hello:) I have a ton of external links on my site, but there not showing on MOZ? The reason i'm slightly concerned is because my top competitor has 80 and I show as only having 3? Does any one know why this would be? Also, my traffic on MOZ is a lot lower then my traffic report on Google Analytics? Is that normal, & which should I trust more? Here's my Site: Www.ThumannAgency.com Thank you in advance:)
Moz Bar | | MissThumann0 -
Location specific MOZ Ranking changes - How to track them
Hi All, I have asked this question before here but haven't got any convincing answers. And now I am starting to see this in couple of my other projects . I'm not sure how many facing similar issue like mine but its bit tricky. Our company is based in Melbourne,Australia and we set MOZ campaign setting to google.com.au . The weekly moz ranking for one of the client keyword showed as Position Rank#29. But when I Checked Manually it is Ranking #3. So why does the moz show as 29 ? **Keyword: **car exhaust Website: www.professionalexhaust.com.au To Replicate, I set the google search to google.com.au and on Search Tools I changed location as **Australia ( by default its set to Melbourne ). **When I did search now my result came in Page 3 - No.29 rank. Note: By default the Google browser picks the location as Melbourne and gives localized result which is not tracked by MOZ. Now how do I track this in Moz to show localized ranking results which my customer see. I cant report this ranking to client, else I have to do a manual report which is time consuming . Note : This is Tested in InCognito mode with all cache cleared.
Moz Bar | | emarketexperts0 -
How do I go about fixing my High Priority issues that SEO moz says I have on a PHP site?
I am been trying to deal with this problem for some time now. I have talked to several IT people and SEO moz. None seem to know how to fix these issues on the type of site our company is. Our biggest issue with is Duplicate Page Content. We also have some title issues. Our site is built with PHP coding and variable, meaning the site is not a typical static website. We have a handful of pages that are dynamic depending on what the users chooses to see and do. So, my problem is I can't just go to a specific page and put the canonical or the redirect. It isn't multiple pages for our category pages, for example, it is just one that builds the page depending on the search. Please help!
Moz Bar | | JoshMaxAmps0 -
Moz Crawl Test Tool - SEO Web Crawler showing up with no details
So basically I have ran the Moz Crawl Test tool twice for this url "bubblingwithenergy.info" and both times the report has listed 1 URL when there is obviously a lot more if you check the site. My question is, why is the Moz Crawl only reporting 1 URL when there are heaps? Is there a possibility it is being blocked and if so what would be blocking it? This website is using a CMS called Infusion and it is based off CMSMS (CMS Made Simple). Any answers would be greatly appreciated. Cheers
Moz Bar | | KBB_Digital0 -
MOZ Onpage grade and Google ranking.
I have found for years that there is not necessarily any connection between the onpage given by Moz and the SEO ranking. "F" page can be #1 in Google for long periods of time, and "A" pages can be unranked. I do not see the consistency, so I am unsure how much time to spend optimizing as suggested. I know there are many factors in rankings, but I just wanted to point out that this lack of consistency makes me hesitate to make changes to well-ranking pages -- especially with algorithm changes happening all the time. It seems that everything is considered over-optimization of late, even if it is all natural language. It is hard to NOT use words or synonyms sometimes on pages, for example... Thank you for your great product. I just want to know how my time to spend on this matter or turn my attention to off-page factors where the inconsistency is hard to figure out.
Moz Bar | | gheh20130 -
403 Error on WMT but not on MOZ?
Hello, 2 days ago I found there are about 1200 of 403 errors by Google WMT when I tried to fetch my domain - Please see attached HTTP/1.1 403 Access Forbidden Cache-Control: private Content-Type: text/html ETag: "" Server: Set-Cookie: ASPSESSIONIDSSBARTSD=BEHMJHJBKJOEJEALECNNIPFH; path=/; HttpOnly X-Powered-By: Date: Tue, 18 Feb 2014 13:54:10 GMT Content-Length: 1233 <title>403 - Forbidden: Access is denied.</title> Server Error <fieldset> 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. </fieldset> I ran a complete report using MOZ but I was shocked not see any 4xx , 5xx errors. Google: 246 of 404 errors No Google, Yahoo or Bing blocking HTTP status code: ALL 200 301 redirect: none? I have done about 2500 over 4 years. The website is losing indexed pages. I'm not sure what's going and which numbers to trust. Please help. Thank you. Adam
Moz Bar | | homs830 -
Moz showing warnings for each dynamic link despite canonicalization?
As you can see in the attached image, Moz is showing a warning for each dynamic URL despite a rel=canonical tag. Is this by design? If so, it is frustrating seeing as it is really just the one page with many links . . . 9h5oDmr.png
Moz Bar | | BlueLinkERP0