Trial ended, card charged, but campaign data is gone!

[kenliftchair]

I activated a free trial of Moz about a month ago. On the 17th, it tried to charge my credit card and failed. It tried again on the 19th and succeeded. My account is now active and at the subscriber level.

However, my campaign data is gone! I re-activated the campaign in Pro as instructed, but the data is from back in March. There should be data from the past month.

I tried to re-activate the campaign in the new Analytics, but it won't do anything. I press the Activate button, and nothing happens.

I was hoping to use Moz and get some work done today, but now I am unable to. I was under the impression that, once payment went through, I would be able to access all of my current Campaign data. Instead, the data I'm seeing is only available through Pro, not the new Analytics. Also, the data is from back in March, not recent data.

How can I regain access to my recent Analytics Crawl and other data?

[DavidLee]

Hi Brett

Just wanted to make sure you are able to re-activate your campaign. Anytime an account is suspended or de-activated, if you were on pro then you can re-activate any archived campaigns from pro.moz.com/campaigns.

Hope this helps!

[KeriMorgret]

Hi Brett,

Per your other Q&A response, I believe everything is now working, and you have the contact information for our help team. Let me know if this isn't the case.

Keri Morgret

[FedeEinhorn]

Most likely you will need to wait until the next refresh (once a week). Check your pro account to see the next refresh date.

Remember that Analytics is in beta and therefore some glitches are expected.