NAP No mail delivered to physical location
-
Hello,
First question here on moz. I live in a small town, and some of my clients do as well. Some mail is delivered to physical locations, however most mail is delivered to PO Boxes. I have tried with some success to get the mail workers to flag Google and others post cards. Otherwise I am not able to verify ownership. Any ideas or help on how to verify businesses that don't get mail at their location would be great.
Dave
-
You're welcome, Dave. Good luck!
-
Miriam,
Thanks so much. I will try the troubleshooter.
Dave
-
Hi David,
While Ruben is correct that the use of P.O. Boxes is a violation of the Google Places Quality Guidelines, there is a chance that you can get help with this via the Google Troubleshooter located here:
https://support.google.com/places/
Click the contact button and go through the troubleshooter. You should see a blue 'Call Us' button appear in the form and if you can speak to a Google rep, they may be able to help you with the verification issue.
However, before you can do this, it's important to understand that any Google+ Local page you create must be based on the physical location of the business in question and not any associated P.O. box. So, for a client in this town, you'd need to create the listing, have postcard verification fail and then go through the troubleshooter in hopes of getting direct help from Google staff in verifying the validity of the business. This will be extra work on your part, and you should prepare you clients for this hangup by explaining Google's limitations in regards to small towns like yours where everyone picks up mail at the local post office. Be sure not to guarantee that you can get the listing verified for them, but tell them that you will make a best effort to make it happen.
Hope this helps!
-
Ruben,
Thanks for the reply. To clarify, these businesses have physical locations, they just don't receive mail at their location.
Any ideas in this scenario?
Thanks for your help,
Dave
-
Dave,
I would be careful about verifying businesses that do not have physical addresses or have clients at those physical addresses. Google is very clear about this being a violation of their guidelines. https://support.google.com/places/answer/107528?hl=en
Granted, I'm not the google police, but it's something I would recommend you considering.
Best,
Ruben
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Practice Group location list Vs Individual Doctor list
We are a Healthcare system which has 70+ medical service/practice locations and 2500+ individual doctor lists. What is the best way manage these locations list, so they are not completing with each other in local search. for example, if search for "urgent care", we will like our medical practice group location show up before individual doctor in local search. What is the best practices for managing your group location lists and your individual doctor lists? Thanks!
Image & Video Optimization | | HonorHealth0 -
Google + local Multiple Locations
My client has three offices and I have created three separate Google + local listings for them - I have listed the specific locations page as the website address for each - Google specifies to add the coding to the homepage to link Google + however what do we do with the three different codes - does each one go on the home page or at the bottom of the specific landing page for that particular office?
Image & Video Optimization | | AllieMc0 -
Thoughts on Google's New NAP Dispaly on Google+ Local
Hi, Do you think ACTION needs to happen based on Google's new NAP formatting change? They are changing Suite or STE to #. So for example 265 Racine Dr #100 Wilmington, NC 28403 Even if you enter in Suite they change it to pound. I am wondering the thoughts of the community of the following: 1. Do you think Google knows that STE, Suite, and # are all the same 2. Do you feel that we need to change ALL online local business listings and our website to match this change. 3. Here is the letter from Google on the matter FROM GOOGLE: Thanks for informing us about your address appearing differently on your local Google+ page than it does on your dashboard. After looking further, we've determined that 240 Stockton St #300 San Francisco, CA 94108 is an appropriate way for your listing to be displayed. Note that the address on your page might be different from what you've input into your dashboard. Our processes might alter user-input addresses to make them more standardized and easier for users to access. Thanks for understanding. Best, Nathan
Image & Video Optimization | | WebBizIdeas
The Google Team0 -
Local SEO, how much additional information to fill out beyond NAP
Hello, When filling out citations, do you flush out each site with extra profile information like picture, categories, service area, etc or do you just fill out NAP and website link and move on? I'm concerned about the time factor but I want to do good SEO that lasts into the future. What do you skip and what do you add?
Image & Video Optimization | | BobGW0 -
For Local SEO on a business with many locations, should the city be included in the business name?
For a franchised business with ~50 locations spread across the US, should the city be included in the business name when building citations? Fictional example: We have a staffing franchise called 'Hamilton Staffing'. They have 50 locations in the US. They are all called 'Hamilton Staffing'. We need to finalize the correct NAP information so we are consistent in building citations. For the name, should we just use 'Hamilton Staffing' for all of them? Or should we use 'Hamilton Staffing - Chicago' and the like for other locations? It looks like InfoUSA and Axciom are just using 'Hamilton Staffing', whereas Google is using 'Hamilton Staffing Chicago' and the like. Thoughts on this?
Image & Video Optimization | | brianspatterson0 -
Optimizing title tags for a different town then the business is located in.
I'm looking for a little help, because I'm stuck. I was taught that when doing geo specific title tags you must include the city the business is located in. For example,Dentist North Springfield, even if there is nobody searching for dentists north boulder because everyone is searching for dentists boulder. As in they are considered one in the same. Can I optimize for Springfield or will I be penalized. Thanks
Image & Video Optimization | | kevinp30 -
Would 2 Google Places locations help my Google Places ranking?
Hi. Our agency office is located in a "bad" zip code relevant to active businesses who would need our agency services. In a nutshell, we get really bad inquiries who can never afford our services...and it's coming directly from the Google geolocation function. We plan to relocate our offices within 1 year. Would it help us in Google Places if we created a "new" physical office location to cover up the "bad" one we are currently in? We could use a paid location like a UPS Mail Center physical address that is located within a more desiring zip code. Thanks for any input. Jay
Image & Video Optimization | | theideapeople0