I'm tired of logging in to MOZ

[ChristopherGlaeser]

I like this site, I really do, which is why I visit multiple times a day.  But I grow weary of these premium sites that require me to log in multiple times a day.  This morning I was simultaneously working at ordercup.com, strengthcoach.com, and moz.com, and all three log me out at every turn.  Argh!!!  What's worse is that some MOZ pages think I'm logged in and others don't.  I don't fully understand the logic behind the curtain, so I wander from page to page trying to get the login in sync.  Why can't these sites work like lynda.com where I can stay logged in for days and weeks?  To top it off, LastPass rolled out a new release that broke auto-login.  All this logging in is getting in the way of me getting anything done.

[jocameron]

Hi Sherwood,

We haven't had any recent reports of this behaviour.

Have you tried logging out, then clearing you cache beyond your cookies before logging back in?

Please also check you're not booking Moz cookies. If you're still having trouble please send details of your OS, browser version, and screenshots/screencasts of this behaviour, if you're able to capture it, to help@moz.com

Thanks!

Jo

[skypromote]

Same issue in 2019, across multiple browsers. Is this still an issue for everyone?

[FedeEinhorn]

Sure Christy, I'll do it and include some screenshots if I can. Thanks for your continued support and caring!

[Christy-Correll]

Hi Federico,

I am so sorry you are still experiencing this. Thanks for hanging in there! Say, would you mind emailing the Help Team about this? This should not be happening. Thanks so much for your patience.

Kind Wishes,
Christy

[Christy-Correll]

Hi Christopher,

I am truly sorry to hear that. Thanks for giving Moz a try, and best of luck to you.

Kind Wishes,
Christy

[FedeEinhorn]

Hey Christy,

I still experience fairly regular issues with the login too.

It has become something I am just "used to do" = relogin when going from the Q&A to a profile (ie).

[ChristopherGlaeser]

Hi Christy,

Thanks for the follow up.  The login became too tedious for me and I cancelled my subscription to MOZ.

Best,
Christopher

[Christy-Correll]

Hi Christopher, I'm just checking in to make sure the Help Team was able to sort things out for you. Has this issue been resolved?

[Christy-Correll]

Christopher, that is very strange ... and annoying

Would you kindly send a detailed email to the Help Team at  help@moz.com? It would be great if you could note which sections are showing you as logged in, and which ones are showing you as logged out in your email. Feel free to send screenshots or make a video if that is easier for you. They will also be able to answer questions about login expiration times in more detail.

Thanks for hanging in there, Christopher. You are awesome!

Kind Wishes,
Christy

[Christy-Correll]

Hoorah for progress! Thanks for the update, Federico.

Christy

[ChristopherGlaeser]

Hi Christy,

Thanks for checking.  Sorry to report it's still broken.  This morning I deleted the history and cache and logged in and everything was fine.  Then later in the day I returned to the site and some pages think I need to login and other pages think I am logged in.  I have to find a page that thinks I'm logged in, log off, and then log in again.

Quick question: Is it the intention of the system to automatically log members off after a certain amount of time?  If so, what is the time period to log someone off?

Best,
Christopher

[FedeEinhorn]

Hey Christy,

I did follow those steps a week ago I think when I opened a question about the same issue, that didn't solved it. However, since Yesterday (I think it was my latest login), I wasn't requested to login again, so seems fixed in this area. OSE is still asking me to login every time, unlike before that ig I was logged in in Moz I was logged in in OSE too.

Thanks!

[Christy-Correll]

Hoorah! I'm so happy this worked for you. As noted below, if you experience login issues in the future, please try clearing the cookies and the cache at the same time after logging out.

Christy

[Christy-Correll]

Hi Federico,

Did you see my response below about clearing your cookies and your cache at the same time when logging out? Have you tried that? Thanks so much for your patience

Christy

[Christy-Correll]

Hi Oren, did you see my response below about clearing the cookies and the cache at the same time after logging out? Thanks so much for your patience. We really appreciate it!

Christy

[Christy-Correll]

Hi Jesse,

Thanks for the feedback. So sorry about this. Very frustrating Did you see my responses below about clearing the cookies and the cache? We have a lot of people having issues because they are logging out and doing one but not both at the same time before logging back in. Let me know, and thanks for kind words. We appreciate it, and your many other contributions to the Moz community!

Christy

[Christy-Correll]

Hi Christopher,

I just want to check in and see if you are still having this issue.

Christy

[Christy-Correll]

Hi Everyone,

I just want to make sure that you have done both things when logging out (clearing your cache and cookies, at the same time.) Sometimes people do one or the other and not both. All of the sections of the site have been updated with a fix for each one.

If you are still having problems after logging out and clearing both the cookies and cache, (and then logging right back in), would you kindly send a detailed email to help@moz.com? It would be very helpful to note which sections are showing you as logged in, and which ones are showing you as logged out. Feel free to send screenshots or make a video if that is easier for you.

Again, I am so sorry for the inconvenience, and understand your frustration. Thank you for letting us know about this, and for helping us sort it out. Ya'll are awesome!

Christy

[FedeEinhorn]

As Jesse said, I also tried everything, with 3 browsers, firefox, chrome and IE.

To add up, don't know if you noticed, it also affects OSE, before if I was logged in in Moz, I was automatically logged in in OSE. Not that part seems broken too, I need to login every time I access (even during the same day, browser session, etc).

[Christy-Correll]

Hi Everyone,

Have you tried logging out,  then clearing you cache beyond your cookies before logging back in? Again, so sorry for your troubles. Rest assured the Help Team is looking into this.

Christy

[jesse-landry]

Yeah this has been a problem for me too recently and it's prevented me from visiting and contributing as often as I'd like.

I use multiple browsers in an attempt to workaround but never succeed. Firefox, Chrome, all do the same. I click Remember Me always and when i hit the Q & A link it logs me out. If I go back to profile without doing anything else I'm logged back in again and can get to analytics and everything. It's just the Q&A page that I have trouble with in getting logged out.

This isn't a constant. I've tried deleting cookies, using different browsers, etc and sometimes I just can't win and give up. But obviously it's working for me currently so who knows.

Anyway, not trying to complain just trying to help. Good luck and big thanks to the Moz Support Squadron.

[Christy-Correll]

Hi Christopher,

I am so sorry about this, and appreciate you letting us know about it. Frustrating, indeed! Is this happening in multiple browsers? And are you checking the "remember me" box when logging in?

Kind Wishes,
Christy

[WhiteboardCreations]

Christopher,

I was having the same issues the past several days with being logged in and out while trying to get into the QA sections. It kept redirecting me to the Moz Home page and logging me out. I emailed support and they told me it may be a cookies issue on my Chrome browser. I cleared cookies a few hours ago and haven't had the issue arise, so far.

Hope your situation turns up, but understand your frustrations! - Patrick

[Oren.]

Amen, I've been having to log in multiple times a day.

[FedeEinhorn]

Same problem here. I am responding questions in the Q&A, navigate to the the Profile page and suddenly I'm logged out.

There's been at least two more threads about this issue in the last couple of weeks. Some suggested logging our, clearing the cache and logging back in. Others to log out and in; neither worked out for me...