Moz Billing chat
-
How do I access billing chat, your page says there is one http://moz.com/help/pro/phone-support but it is difficult to find. This is urgent.
-
Hello Peking123,
Sorry about any issues this caused you - I went ahead and got this taken care of and followed up with you via email as well. For billing issues we typically recommend going through Help@Moz.com and will answer within 24 hours of the ticket submission.
Thanks for being patient!
-
Hi, today I receive email with your invoice. The problem is that this invoice is from october when was end of trial moz. In october I am not receive any email from you if I would like to continue with moz and which moz I would like to choose. Today I receive invoice period of 11.10. to 11.11.2014. Also in this time I am not used moz, not added or changed anything in moz so this payment is from me is not correct from your side. I am confident that you can see if some trial customer used moz or not.This is not correct for you. Also I sent some massage your help tim in billing information. This message I can not see in the private messages so I want to know if you receive it and why I am not see it in private messages. Also I wrote that you cancle my account, gebet card, delite me from all your lists and refund me a money.
-
Thanks for the heads up! Since billing matters are usually best resolved via email, I'll reply to the email we had going. You will hear from me in a few minutes
-
Hello Abe,
I still haven't received refund. Can you please check asap?
-
Thanks very much for your help!
-
Hey Thommas,
I'm afraid I don't see that you've replied to the email that I responded to yesterday. If you send in a new email with each reply, those don't come directly to me; they just go into a queue that is shared by everyone on the help team.
As for the period between, 6/23 and 7/12, I'm afraid the renewal on 6/13 was for a monthly contract and we aren't able to provide partial refunds. We did provide a full refund for the month of July, and you will see that back in your account shortly.
-
I'll respond to your ticket now, we are working on improving the timing of our billing system now and I apologize for the confusion. Never hesitate to write in directly to help@Moz.com for anything billing related and we will certainly get back to you as fast as we can, we promise.
-
sorry to jump in the middle of this but i have similar question. My trial ends on 16.07 and i suppose to cancel it today because i don't use this service anymore. But today MOz just went ahead and charge my visa with monthly fee for next month, Please check my case and cancel money booking or refund. (i already send ticket)
-
Thanks Chiaryn, that's correct. I have cancelled on 6/23 as this was the day I moved my campaigns from moz to serpbook.
Shouldn't I also receive a refund for the period from 6/23 to 7/12 ?
btw, I tried the email support yesterday but still no response.
-
Hello Thommas,
I am so sorry that you ran into this issue! It seems there was a syncing error in the backend that caused your account to remain active, although I do see that you cancelled your account on 6/23. I sincerely apologize for that.
This confirms that I have fully canceled your account and issued you a refund for the charge on 7/12. You should see the funds back in your account within the next 2-3 business days.
If you need any other assistance, it would be best if you can follow up via the email request, as I will be quicker to respond that way.
Chiaryn
-
This is rather urgent as my card was billed even tho I canceled my subscription last month.
-
I'm seeing two emails from you within the past three hours to our help desk. We generally respond within 24 hours, so you will be hearing back. I wanted to let you know the emails weren't lost.
-
I have emailed already but nobody got back to me. You really should have a phone support for billing
-
I'm seeing you as still a pro subscriber. If you can't see anything at the billing page in your profile, please send us an email at help@moz.com and we can fix things up from there.
-
there is no such option when I log in there. I have unsubscribed from Pro some tine ago but to my surprise I was invoiced again even tho I am no longer a pro subscriber. I need a refund ASAP.
-
From the billing page at https://moz.com/billing, there's a live chat option. We may not have the live chat available as many hours today, as many of us are at MozCon right now, but there will be people there to answer any tickets you submit.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Issue with MOZ Keyword Tracking: Missing Keywords in Report
Hello, I’m encountering an issue with MOZ’s keyword tracking tool. We have correctly set up our website: https://recomendacionpersonal.com/ to track multiple keywords, but the tool only seems to track a few of them. Some important keywords we’re targeting don’t appear in the report at all. We are in the trial phase and need to ensure the tool functions correctly for our SEO strategy before subscribing to a premium plan. Can someone please help us understand why this might be happening and how to fix it? Thank you!
Product Support | | gabo12120 -
Unsolved How can I create a custom gift box using MOZ's products, and what are some creative ideas for designing the packaging?
Creating a custom gift box using MOZ's products can be a fun and thoughtful way to personalize a gift. Here's a step-by-step guide on how to do it, along with some creative packaging ideas: Step 1: Select the Products
Product Support | | MeltonMark8888
Browse MOZ's product catalog and select the items you want to include in the gift box. Consider the recipient's preferences, interests, and the occasion for which you're creating the gift box. Step 2: Choose the Box
Select a Galaxy Gift Box that will fit the products comfortably. It can be a plain cardboard box or a decorative one, depending on the overall aesthetic you're aiming for. Make sure the box is sturdy enough to protect the contents. Step 3: Gather Materials
Besides the products, gather materials for packaging, such as tissue paper, bubble wrap, or shredded paper for cushioning. You'll also need ribbon, twine, or other decorative elements for the finishing touches. Step 4: Arrange the Products
Arrange the chosen products inside the anniversary gifts for men . Place larger items at the back and smaller items at the front for visibility. Ensure that the arrangement looks aesthetically pleasing and well-balanced. Step 5: Add Filler
Add your chosen filler material to protect the products during shipping and to enhance the presentation. You can use colored tissue paper, shredded paper, or bubble wrap.
Gift Box Max0 -
Why does Moz see short Russian & Chinese urls as too long
We are translating content into Russian and Chinese on our website, the number of errors are increasing mainly around URL too long, each time we create a page with a Chinese or Russian url. If you click on the link below for a Chinese content page: https://www.westbourneschool.com/zh-hans/%E5%AE%BF%E8%88%8D%E5%8F%8A%E5%AF%84%E5%AE%BF%E5%AE%B6%E5%BA%AD/%E5%AE%BF%E8%88%8D%E7%94%9F%E6%B4%BB You will notice the url displayed by the browser is actually not very long, is there a way for MOZ not to see it as it appears above? Below is a page in Russian https://www.westbourneschool.com/ru/%D0%A8%D0%BA%D0%BE%D0%BB%D0%B0%20%D0%9F%D1%80%D0%BE%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5 Any help will be much appreciated.
Product Support | | mariedetitomount0 -
Moz Campaign Error
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?
Product Support | | Atomicx1 -
Latest Moz reports (pro) not including competitive link analysis
Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan
Product Support | | Dan-Lawrence0 -
503 error on Moz
Is any one else getting a 503 error (I'll copy it below) whilst trying to get on Moz, I can get to the home page but going to internal links I get the error, I managed to get onto Q&A via an external link. I've been having some troubles the last few weeks with logging on etc. Most importantly Is Roger ok ? Error 503 Service Unavailable Service Unavailable Guru Meditation: XID: 1257248781 Varnish cache server
Product Support | | GPainter0 -
Is anyone else having problems with Moz Analytics?
None of my campaigns are updating, and one is not showing any data (even old data)
Product Support | | DarrenD0 -
Duplicate Page Content Report on Moz - Still ranking in Google Results?
Hi, I am experiencing 2 issues with the Duplicate Page Content in Moz. Every week it is notifying me of new duplicate content - so it seems to be missing duplicate content each week and the crawl is never above the 5000-6000 page mark, which means that it is under 10K which is the limit, so presumably everything is crawled in that one go so surely it should detect all of the dupe content on 1 crawl as opposed to having to do various crawls to detect it no? The dupe content report shows me pages that indeed have duplicate content but after checking, these are ranking on Google for their terms... ? Is the duplicate page content report incremental ? Will it add more duplicate content and increase the report every week or does it just show that week's results? If so, it's a bit like chasing my tail... Help!
Product Support | | bjs20100