Google MyBusiness Profile Pictures not Showing

[mgordon]

Can someone tell me why some search profiles in maps don't show the profile image?  Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show?

Attached is an example (not my clients but you can see what happens)

I appreciate any ideas!

Thanks

iIpSPaB

[MiriamEllis]

Thanks so much for saying so, Tom, and glad to hear you're feeling better. I don't travel much, so I don't have anything scheduled, but thanks for asking. Have a good weekend!

[BlueprintMarketing]

Hi Miriam,

Yes i'm feeling 1 million times better thank you for asking.

Are you attending any events this year?

By the way great info on the Google local updates in so many posts I've read from you. I am really impressed.

All the best,

Thomas

[MiriamEllis]

Hey Tom,

Hope you're feeling better! Sadly, I was not at LocalU. Hope you have fun at the upcoming events.

[BlueprintMarketing]

Hi Linda,

I am sorry to hear that.

Yes I had unexpectedly had to do the root canal fun times so I was not able to monitor anything to be honest with you guys. But I have a client who has returned absolutely ecstatic from it so I am very happy about this.

we can talk about the same thing now it's awesome.

I will be at searchlove & mozcon

Hope to see you at one,

Tom

[LindaBuquet]

Hi Thomas,

Sorry about the root canal. I didn't go. Have back problems and can't travel. So I stayed here and covered all the news via Twitter. Have heard nothing but rave reviews!

Miriam, did you go?

[BlueprintMarketing]

Hi Miriam & Linda,

amazing I did not expect to see what I found there.

Did you both attend localU I had a root canal issue and was unable to attend unfortunately but I did have a client go who absolutely loved it. I wish I could've seen you there.

All the best,

Thomas

[LindaBuquet]

Thanks Miriam.

It's buried in a thread on another topic, but shows screenshots of the same problem described here.

Numerous Complaints about GoDaddy's Locu Menu Links on Google Local Pages

Scroll down to post #8 - #12.

[MiriamEllis]

Hey Linda -

My mistake, then - I had assumed MM would be better the GMB for a maps-based issue. Please, feel free to link to your forum thread about this, as it could be very helpful for Mgordon. So helpful to know you may be seeing a new, emerging issue there. Thank you for taking the time to share this

[LindaBuquet]

Miriam, MM guys usually won't deal with GMB issues at all. If it's a problem in the GMB dashboard, then I think it's GMB support you should call.

But I started getting reports at my forum about that exact same missing image problem today. Many of my users said when they checked the listing, their images had mysteriously been moved to a "scrapbook" folder in the photos tab.

One of my users said: "I have also noticed with a few clients that pics that were directly on the GMB page were relocated to a "scrapbook" folder in the photos tab. Not sure why, but some of them seem to be going back and forth on the GMB page."

So I think something is up with images. I'm pretty sure support will tell you it's a technical problem and they are working on it. I plan to ask Google local management tomorrow and will try to remember to report back here if I find out anything.

[MiriamEllis]

Hey there!

If you discover that your images already meet Google's requirements, this is one I'd take to the Mapmaker forum:

https://productforums.google.com/forum/#!forum/map-maker

You'll need to be able to reveal the actual account details there, of course, so that the RERs can take a look at what you're seeing. Without being able to see the result, this may be hard to diagnose.

[BlueprintMarketing]

Google has cracked down on low quality photographs they want photos that are 2000 pixels wide the smallest can get away with his 500 pixels

"min 500x500 px. For best results, add photos that are at least 2,000 px wide and no wider than 2:1 ratio."

_ See the bottom of the URL referenced from _https://support.google.com/business/answer/3038221

This is what Google recommends for their my business which must also be approved and you should have no less than 10 photographs of relevant pictures regarding what your company does and especially of your business.

more helpful hints

https://www.google.com/business/befound.html

Sincerely,

Thomas

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