Google MyBusiness Profile Pictures not Showing
-
Can someone tell me why some search profiles in maps don't show the profile image? Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show?
Attached is an example (not my clients but you can see what happens)
I appreciate any ideas!
Thanks
-
Thanks so much for saying so, Tom, and glad to hear you're feeling better. I don't travel much, so I don't have anything scheduled, but thanks for asking. Have a good weekend!
-
Hi Miriam,
Yes i'm feeling 1 million times better thank you for asking.
Are you attending any events this year?
By the way great info on the Google local updates in so many posts I've read from you. I am really impressed.
All the best,
Thomas
-
Hey Tom,
Hope you're feeling better! Sadly, I was not at LocalU. Hope you have fun at the upcoming events.
-
Hi Linda,
I am sorry to hear that.
Yes I had unexpectedly had to do the root canal fun times so I was not able to monitor anything to be honest with you guys. But I have a client who has returned absolutely ecstatic from it so I am very happy about this.
we can talk about the same thing now it's awesome.
I will be at searchlove & mozcon
Hope to see you at one,
Tom
-
Hi Thomas,
Sorry about the root canal. I didn't go. Have back problems and can't travel. So I stayed here and covered all the news via Twitter. Have heard nothing but rave reviews!
Miriam, did you go?
-
Hi Miriam & Linda,
amazing I did not expect to see what I found there.
Did you both attend localU I had a root canal issue and was unable to attend unfortunately but I did have a client go who absolutely loved it. I wish I could've seen you there.
All the best,
Thomas
-
Thanks Miriam.
It's buried in a thread on another topic, but shows screenshots of the same problem described here.
Numerous Complaints about GoDaddy's Locu Menu Links on Google Local Pages
Scroll down to post #8 - #12.
-
Hey Linda -
My mistake, then - I had assumed MM would be better the GMB for a maps-based issue. Please, feel free to link to your forum thread about this, as it could be very helpful for Mgordon. So helpful to know you may be seeing a new, emerging issue there. Thank you for taking the time to share this
-
Miriam, MM guys usually won't deal with GMB issues at all. If it's a problem in the GMB dashboard, then I think it's GMB support you should call.
But I started getting reports at my forum about that exact same missing image problem today. Many of my users said when they checked the listing, their images had mysteriously been moved to a "scrapbook" folder in the photos tab.
One of my users said: "I have also noticed with a few clients that pics that were directly on the GMB page were relocated to a "scrapbook" folder in the photos tab. Not sure why, but some of them seem to be going back and forth on the GMB page."
So I think something is up with images. I'm pretty sure support will tell you it's a technical problem and they are working on it. I plan to ask Google local management tomorrow and will try to remember to report back here if I find out anything.
-
Hey there!
If you discover that your images already meet Google's requirements, this is one I'd take to the Mapmaker forum:
https://productforums.google.com/forum/#!forum/map-maker
You'll need to be able to reveal the actual account details there, of course, so that the RERs can take a look at what you're seeing. Without being able to see the result, this may be hard to diagnose.
-
Google has cracked down on low quality photographs they want photos that are 2000 pixels wide the smallest can get away with his 500 pixels
"min 500x500 px. For best results, add photos that are at least 2,000 px wide and no wider than 2:1 ratio."
_ See the bottom of the URL referenced from _https://support.google.com/business/answer/3038221
This is what Google recommends for their my business which must also be approved and you should have no less than 10 photographs of relevant pictures regarding what your company does and especially of your business.
more helpful hints
https://www.google.com/business/befound.html
Sincerely,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Local Listing Visibility for Regional Queries
I manage a variety of small local programs that are located in areas that are more known by the region than they are by the town (the Adirondacks and the Catskills to be specific). In the past, the local algorithm understood that when the query was related to the region, it would show a variety of results from that region. It seems that for the Catskills they have changed the algorithm to pinpoint the center of the region and only show results that are in the near vacinity of that pinpoint, rather than a variety of results from the region. The Adirondacks however is still showing a variety of results. For those of you not familiar, the Adirondack are 9,375 square miles and the Catskills are 5,892 square miles and are both very rural mountain regions and popular travel destinations. Google clearly understands that these regions are geographically oriented and shows a local pack for relevant results such as "Catskills Resorts" or "Catskills Restaurants", but over the past few weeks, they have started only showing 2 results for the query Catskills resorts, both located near Shandaken, NY becasue that is where Google has deemed the marker for the Catskills is (https://www.google.com/maps/place/Catskill+Mountains/@42.009289,-74.3996212,14z/data=!3m1!4b1!4m5!3m4!1s0x89dc665668f82f31:0x3b012376423b8efa!8m2!3d42.0092908!4d-74.3821116) In reality, there are hundreds of resorts within the Catskills. (Note there is a Catskill, NY within the Catskills, however Google is not even confusing this town with the region). Does anyone have ideas on how to get Google to understand that the Catskills are more than Shandaken, NY? I feel like we suddenly have no hope of ranking locally and most of the businesses I manage are located in very small towns that people are not specifically searching for.
Local Listings | | Your_Workshop0 -
Incorrect Google Places Listing Outranks Other
We have 2 Google Places listings (due to 2 Google Accounts). One listing (the one with the wrong address) outranks the correct listing. Am working on updating citations and have updated the website with the correct address. I do note that Google has not picked up that the contact page has changed and has not seen the changes to many of the citations. Do we: Update the incorrect listing with the correct address for the time being to resolve issues with clients. Remove the old (incorrect) listing. Or is there a better way to sort this out am concerned that removing the listing will lose us our Google Places rank.
Local Listings | | GrouchyKids0 -
Google points of Interest / POI
Hello, Looking for some guidance on how to appear and get listed in Google Points of Interest in the Search Engine Results Page. Like when searching for "attractions Seattle" at the top of the SERP these listings appear. Cannot seem to find some good resources on the topic as well. Thanks Conrad
Local Listings | | conalt1 -
Google keeps updating/tweaking my Local business branch addresses ? to whats different in my citations and on page. how can I stop it?
Hi All, I have a number of branches as we have separate branch pages and separate google local listings for these. I have been trying to keep them in consistent for citation purposes but google keeps trying to tweak the address in the local listings. Sometimes for example , google is trying to remove the premises number from the Road e.g 78 Doncaster Road is the actual branch address but google local business wants it as Doncaster Road, I also see Google is wanting to sometimes remove the locality name etc?.. Also If the local listing has a county ( in America - you would have State) , google is sometimes wanting to remove this add United Kingdom in Country instead ?. Is this a problem and how to deal with it as I think this is obviously impacting my local rankings?. If i approve all these changes then do I need update all my citations and page addresses all the time ? Or can I just leave the suggested "Update" or overwrite googles suggestion with what I had originally. Does anyone else have this problem ? thanks pete
Local Listings | | PeteC120 -
For companies with multiple locations, does Google mind "Duplicate Content" in local (maps) business descriptions?
I have about 20 locations for my counseling company "Thriveworks" on google. I am getting ready to submit a spreadsheet and take advantage of the new "bulk upload" to manage these locations. Each of my locations has a description that is basically the same in terms of sentiment, but 100% original content (because Google has historically hated duplicate content). 1) Should I copy and paste each location's current unique description into the spreadsheet, or just write one very good description and copy it for all 20 locations?2) Does Google like/dislike "duplicate content" as it applies to business descriptions?3) Is changing a location's description likely to temporarily harm the "ranking" of my business location in search results?Will really appreciate any help...
Local Listings | | Thriveworks-Counseling0 -
Google Services for our Multiple Entities with Multiple Locations
I need to know what is the better practice for us. We have long had one Google account for our four businesses. It was easy to manage GA, Adwords, WMT and until recently - Places. My places account is not transferred to the new My Business Locations, but I am having trouble with a few items and I am wondering if it would be better to have each of our business take on their own unique Google accounts. If I did that, would I be able to transfer GA and other ownership or would I lose all my existing data? Should I just wait to see what my listings are when i get transferred and then worry?
Local Listings | | KJ-Rodgers0 -
How can I go beyond the results in the google pack
Hi All: I have a quick question. If you google "plumber" in San Francisco, you get about six options in the pack. After that the results go into very general topics about plumbers. Is there a search method that will allow me to see all of the plumbers in this city 700,000, not just the six Google chose?
Local Listings | | wrconard0 -
Are citations the way to go even if there is no Google Places listing
If there are no Google Places / Local listing for a keyword search term, for example... "web design vancouver", do building citations still help in enabling websites to move up the organic rankings?
Local Listings | | Gavo0