One of my campaigns is missing. Can it be recovered? Where did it go and why?
-
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
-
Anytime Theron!
Cheers
-
Awesome. Not sure how I missed the communications. Thanks for the response.
-
Hi Theron
We do have a grace period of 15 days before an account is canceled. We recently made changes to keep collection of campaigns for billing issues but this was after the billing cycle you are on so the campaign was archived after the initial attempt. We do and have sent emails about archiving of the data when an account is suspended. This is a process I am personally working on improving with our product and billing department. If you happen to run into a similar issue again, please let me know asap at help@moz.com as the campaigns should no longer be archived.
-
So, my credit card changes and you bump me with no grace period? I get the concept, but that sounds like a good policy to review. With all the fraud going on, my cards get replaced every couple months it seems. Also, only one of my campaigns was archived. Seems arbitrary and broken.
- Would be great to have a grace period to update card info (pretty standard practice). 2) Would be awesome to be notified that campaigns are not receiving data because they were moved to the archive folder.
All is well now, but I do have missing data. Not mission critical, but something I have to explain to clients that find this stuff arcane enough.
-
Hi Theron
Sorry to hear about your campaign. It appears it was archived as a result of a billing issue which automatically archives campaigns until billing information is updated.
-
I did find it in the archived campaigns bucket though. Lost data since 2/17. How would it have gotten archived? I certainly did not do it - at least on purpose.
-
No. I didn't do anything. It just was not there when I logged in. Did you have any sort of data failure/restore on your side? I don't know why an account would just disappear.
-
Hi,
Did you archive it? If you did
then you should be able to retrieve it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
I don't see all my campaigns
I don't get it.... At this URL I only see 4 of my 5 campaigns:
Product Support | | nans
http://pro.moz.com/campaigns At this URL I see all 5: http://analytics.moz.com/manage-campaigns Why the difference? How to fix?0 -
Finding the old reports and running new ones
When I click on a link to a recent report I don't end up there. I end up on a site I do not recognise or have time to plough through. Can anyone please give me a link to the reports. Many thanks in advance.
Product Support | | Niamh20 -
Can I still view archived campaigns if the subscrition is downgraded to the free version?
We have made a company decision to use another tool for the purpose of rank tracking and want to downgrade our Moz subscription to improve our bottom line. The current debate is whether the archived information has enough value to justify keeping a subscription. I am desperately hoping to circumvent this foolish, time consuming debate by being able to view archived campaign data from the free subscription, is this possible? Thanks in advance.
Product Support | | MAG-Superstore0 -
Transfer campaigns into another account
Hy I've got a question. Right now I have 2 PRO Accounts with more or less 5-10 campaigns. Now I would like to upgrade one account into ELITE. Here is my question: Is it possible to transfer the campaigns from the other PRO account to the ELITE? I won't create the campaigns again because the data is really important. So, is there a possibility? Thanks for your answer!!
Product Support | | digicraft.at0