Click-to-call mobile event tracking

[RangeMarketing]

Hello!

I want to track calls on mobile devices from a website.

I was able to successfully set up an event with Google Analytics that tracks when a user clicks the phone # on the website, however, as you know, when someone clicks a phone # using iOS it prompts a display of the # and gives the users two options, Cancel or Call.

My question: is there any way to track when the user clicks the 'Call' action?

Thanks

[RangeMarketing]

Thank you!

[PatrickDelehanty]

Hi there

I would also look into Marchex and CallRail.

We have used Marchex in the past and have been really happy with the results and ease of use.

[RangeMarketing]

Makes sense.

Thanks!

[renehansen]

The user clicks on call or cancel button on their phone, which is out of your hands (unless you are running it in an app).

In order to track a call, you could try out call tracking software e.g.: https://calltrackingmetrics.com/

Another more basic option is to assign a phone number which is only listed on a specific landing page that only mobile users see. The only thing that should change is the phone number (to avoid cloaking).

You could then have your phone company forward that call to your number and you could register the number of calls there.