Open Site Explorer: Error receiving data
-
Hi,
When searching many URLs in Open Site Explorer, we seem to be getting the same "There was an error getting your data" message come up instead of the URL's metrics and inbound links. We have tried on different browsers as well, and the same issue results.
Is there a reason for this or a way to fix this? Thank you!
-
Hi again!
I'm so sorry you're running into more Open Site Explorer issues! The tool is having a bit of difficulty today and its performance is degraded. The team is currently investigating the issue and hopes to have it resolved as soon as possible!
In the meantime, you can check for updates on our Health Page, here: http://health.moz.com/
I'm really sorry for the inconvenience! Hopefully we'll have OSE back up and running soon.
-
I'm seeing the same error now for this query:
https://moz.com/researchtools/ose/links?site=http%3A%2F%2Fwww.geisinger.org%2F&filter=&source=external&target=page&group=0&page=1&sort=page_authority&anchor_id=&anchor_type=&anchor_text=&from_site=The status wheel just spins and says loading data and below it says:
! "There was an error getting your data"
-
Hi there! Tawny from the Help Team here! I'm sorry you were running into trouble with Open Site Explorer! I've just tested it out with the same URL, and it looks like it's returning results now. http://www.screencast.com/t/OwO19aSZ
Sorry about that!
If you're still running into trouble, feel free to write in to help@moz.com and we'll do our best to help sort things out!
-
Hello, I think it's the same issue as this one :
https://moz.com/community/q/mozbar-login-change-update-firefox-temporarily-disabled
And Rand answers :
Should be all fixed now. Sorry about that - we're launching a new index, and there seems to be some hardware issues. We're trying to reverse engineer the source of the problem. On the plus side, a new index should be out soon.
The new index has been released few days ago so ...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
No keywords displayed for site in Keywords by Site or in CSV report. Why?
We have a site that we ran in On-Demand Crawl and Keyword Explorer. On-Demand Crawl revealed some information. However Keyword Explorer did not. We know there are ranking keywords for the site but no such keywords were detected by Moz. However, when we ran Link Explorer, 12 ranking keywords were detected and associated with the site. Why is there a discrepancy between these two reports? Thank you in advance.
Link Explorer | | chrisesh0 -
Why are my trackable links appearing in my site crawls?
Our Google-created trackable campaign URLs are appearing in site crawls and often triggering error warnings.
Link Explorer | | K.Reeves0 -
My Site Facing indexing issues
Hello, I am facing indexing issues on one of my which is about budget bushcraft knife , Four months have been passed I built my site and published almost 7 article so far. But i am worried no any single keyword ranked on google till yet as i checked through MOZ site explorer. Can anyone guide me what should I need to do now. Thanks
Link Explorer | | james112230 -
Account Error
Hey I have Moz account free trail for 30 days whenever I try to analyze website that is based on it show error please solve my problem.
Link Explorer | | cihiloj7770 -
Link Explorer Is not working
My Links Explorer is not working, Does anybody has the same issue? Note Also, why do I have to open an account imgur.com to upload a screenshot to fix a problem of MOZ tool Help with Moz Products & Tools on the question categories does not show the option for Link Explorer
Link Explorer | | Roman-Delcarmen2 -
803 Errors, how to deal with this?
Hello, During my last two MOZ crawls over couple of hundred 803 errors showed up. Thought that this might stop, but nop still creeping up. Not sure what has caused this. My server providers are WP-Engine and they already said that all good at their end. Pretty much all of those errors are for photos on my blog. I'm a photographer. I have a web guy as well, but he is not sure what to do now and how to get this fixed. Website is a-fotografy.co.uk Thank you and if someone could shed some light. I did research here already, but nothing what cover photo side. Regards, Armands
Link Explorer | | A_Fotografy0 -
Open Site Explorer Problem
Have been trying to use Open Site Explorer this morning and just returning an error message "There was an error getting your data" or the cog whirring round for ages and not doing anything. Is it a general problem or is it just my PC?
Link Explorer | | seoman100 -
6 Months and still no PA/DA or links by Moz Explorer?
Hi, It's been 6 months and my site is still showing no PA/DA or backlinks according to moz opensite explorer. I know that it has backlinks as I created them myself, and I know its crawlable and the links is there as GWT tells me so. Also you can check for yourself on ahrefs.com. Is Moz indexed pages that much smaller then the other crawlers? The site in question is amanandvan247.com. Thanks.
Link Explorer | | Marvellous1