SSL - green padlock but Moz say there's an 804 error?
-
Hi, my site has a green padlock and no SSL errors but Moz are reporting an 804 error. I use CloudFlare with fairly complex settings.
I've read this thread but it's quite old and I don't understand which parts of it are still valid. I'd love to know whether this can be sorted before I spend hours setting up Moz's features as if they can't crawl my site then I would obviously need to cancel my subscription.
Thanks
-
I'm afraid that we're not able to offer temporary discounts for this issue while we work on resolving it.
I do understand if this means that you need to cancel your subscription with us, though.
-
Hi Tawny, thanks for your reply. I am still evaluating Moz and am disappointed not to be able to use all the functionality while this issue is being fixed. If I continue beyond the free trial, is it possible to get a temporary discount until I can use all the Pro features?
Many thanks
-
Hi there! Tawny from Moz's Help Team here.
Thanks for reaching out, and sorry for the trouble! I took a look at your Moz Pro subscription and your campaign, and it looks like this has to do with SNI compatibility on your site.Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site: https://www.screencast.com/t/JVKfE92Jy5E
In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. We started this thread to keep our community updated on the progress of our new crawler. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.
We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.
In the meantime, I apologize for the inconvenience and feel free to let us know at help@moz.com if you have any questions or need any additional clarification.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why does Moz only seem to be crawling a snap shot of the site I am working with?
I was wondering if anyone can help? I am working using Moz to help improve the SEO on a website I am working with, the website contains thousands of pages, yet for some reason Moz only seems to be crawling a small snap shot of the website. I know there are particular pages that I had added a couple of weeks ago - about 300 in total - and none of these were showing on the first crawl, so I did another on-demand crawl and some of these showed up then. Despite this, it says it crawled 700ish pages, but there are getting close to 20-30ish thousand live pages on the site. Any thoughts and guidance as to why they crawling may be stopping?
Getting Started | | dsmith8020200 -
How to rank website on google with help of Moz ?
I am new here and my question is how rank a website with moz because my website was not ranking in any keywords so plz guide me
Getting Started | | RoyDigitalWorld0 -
Do I have to manually mark as 'fixed' or 'Ignore' manually on Metadata Issues when completed?
When I have amended the missing description Metadata issue on an individual page do I have to manually mark as 'fixed' or 'Ignore'? I have attended to several pages regards Missing Description Metadata Issues and not manually marked them as fixed. However they still appear in metadata missing description issues after a second on demand crawl? Will they continue to appear until I manually mark them as fixed?
Getting Started | | LM_Marketing_Solutions_Ltd0 -
Can't Crawl Site - but deducting crawls.
Why am I being deducted crawls if MOZ keeps telling me that it can't crawl my site?
Getting Started | | BloggyMoms1 -
Why does the MOZ bar not work on SERPs with site links?
Maybe a dumb question (am a beginner), but MOZ bar shows no information on SERP results with site links? I'm sure there's a reason? What is it?
Getting Started | | RionHaber0 -
Do you have a tool to track blogger's product reviews?
Can I enter a blogger's product review URL and see what other bloggers have either shared that review on social media or written their own reviews on the product?
Getting Started | | PerfectTD0 -
Error code 804
URL Page Authority Linking Root Domains Status Code | Error Code 804: HTTPS (SSL) Error Encountered https://www.alleninv.com |
Getting Started | | alleninv0 -
Why does moz show "not in top 50" for all my keywords???
Hello, I signed up to moz pro 4 days ago. And so far it seems to be tracking visits etc. But all my keywords say "not in top 50" . Why is this? Is this normal? Just to confirm most of the keywords i pasted in from my webmaster tools and i only chose the ones that were in top 50
Getting Started | | casper09030